Top 318 Customer service representative Jobs in Hartford, Wi

Customer Service Supervisor
Graymont —West Bend, WI
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Microsoft Office
9d
Customer Service & Scheduling
Guthrie & Frey Water Conditioning LLC —Hartland, WI
- $22 - $28 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
11d
Client Success Representative
Vickney & Associates CPA SC —Hartford, WI
- $23 - $25 an hour
- Full-time
- Mid-level
- Presentation skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Health savings account
- Disability insurance
Customer Service Representatives
Pizza Hut —Grafton, WI
- Full-time
- Maintenance
- Cash register
- Entry level
Quick Apply
OEM Sales Support Specialist
Wacker Neuson —Menomonee Falls, WI
- Full-time
- Microsoft Word
- 5 years
- Research
Sales/Customer Service Professional
Wisconsin Memorial Park —Brookfield, WI
- $55,000 - $120,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Sales
- Paid training
- Health insurance
Quick Apply
Customer Concierge Representative
Renewal by Andersen —Waukesha, WI
- $18 - $20 an hour
- Mid-level
- 2 years
- Paid training
- Paid holidays
Quick Apply
2d
Bilingual Call Center Representative
UW Credit Union —Wauwatosa, WI
- From $20.50 an hour
- Full-time
- Spanish
- English
- US work authorization
- Paid holidays
- Health insurance
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Delafield, WI
- From $19.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Multi-Location Branch Customer Service Specialist (Spanish)
Sherwin-Williams —Waukesha, WI
- From $19.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —West Bend, WI
- From $19.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Oconomowoc, WI
- From $19.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Grafton, WI
- From $17.85 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service Representative
Wild Marketing Group - Global Division —Waukesha, WI
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Menomonee Falls, WI
- From $18.30 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Retail Customer Service Specialist
Sherwin-Williams —Menomonee Falls, WI
- From $18.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Multi-Location Customer Service Specialist
Sherwin-Williams —Watertown, WI
- From $19.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Multi-Location Customer Service Specialist
Sherwin-Williams —Delafield, WI
- From $18.30 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
8d
Retail Customer Service Specialist (Bilingual Preferred)
Sherwin-Williams —Oconomowoc, WI
- From $18.30 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED

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Customer Service Supervisor

Graymont -
West Bend, WI

Apply Now

Job Details

Permanent | Full-time
9 days ago

Qualifications

Customer communication
JD Edwards
Inside sales

Full Job Description

United States - WI - West Bend

Customer Service Supervisor

Full-Time, Permanent

This is a hybrid position that can be located in any of the following provinces or states: AB, BC, MN, UT, WA, WI

Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team to deliver service excellence to Graymont’s customers in the Central and Western regions. Reporting to the Customer Service Manager, you will oversee a team of customer service representatives across multiple locations to ensure efficient and effective customer order management, dispatch coordination, issue resolution, and team performance while driving workflow efficiency, process improvement, and operational excellence.

As a key resource for the customer service team, the Customer Service Supervisor provides coaching, guidance, and hands-on support to ensure service excellence, employee development, and alignment with business objectives. The successful candidate demonstrates initiative, strong prioritization skills, and a continuous improvement mindset, thriving in a fast-paced environment that requires collaboration, adaptability, and a strong customer focus.

Responsibilities

Lead, coach, and develop a team of Customer Service Representatives across North America, fostering a culture of service excellence, accountability, and continuous improvement.
Develop, monitor, and report on key performance indicators (KPIs) to evaluate customer service performance, provide monthly service updates, and build team capability to consistently deliver high-quality service aligned with established processes and standards.
Support the Customer Service Manager in implementing standards and processes with the Customer Facing CSRs by:

o Coordinating team operations and resources to ensure efficient service delivery and achieve operational performance objectives.

o Monitoring workload and performance, proactively addressing development needs and recommending training opportunities.

o Identifying and implementing process improvements, workflow efficiencies, automation opportunities, and system enhancements to improve service delivery and team effectiveness.

o Promoting and supporting the use of One Graymont tools and processes, including S&OP, QMS, Transwide, Salesforce, and other customer service systems.

o Support and guide Customer Facing CSRs in adjusting short-term customer demand forecasts (1-3 weeks) to ensure customer requirements are accurately reflected in the S&OP process.

Provide and coordinate back-up Customer Service duties for assigned locations as necessary: Facilitate and assist in training and being trained in other cross-functional duties within the department/region, including:

o Receive, process, and confirm customer orders, contacting different carriers to arrange for delivery of confirmed orders when required (dispatching), in a timely and responsive manner that meets both the customer’s and the business’ needs.

o Ensure manual bills of lading for terminals or plants are accurately processed in a timely manner.

o Process railcar billing and working with the rail team and railroads to trace, expedite, resolve any issues impacting customer deliveries.

o Customer demand planning for weeks 1-3 in collaboration with Supply Planner and Sales team.

o On Call after-hours duty as required.

Identify and promptly respond to customer needs, going above and beyond to resolve escalated issues while providing exceptional service and adhering to Graymont’s core values. Outstanding communication and interpersonal skills shine as you tackle complex issues, keeping the customer at the centre of what you do.
Work cross-functionally with internal departments (Invoicing CSRs, Account Managers, Regional Sales VP’s, Quality Assurance, Logistics) to ensure customer questions and problems are resolved.
To reach and maintain efficiency of processes and systems, the Customer Service Supervisor in conjunction with the Customer Service Manager is crucial in the following Order to Cash activities:

o Subject Matter Expert for an assigned System or System Application

o Responsiveness to O2C issues facing the user community; develop and manage business process support activities.

o Testing of new functionality, Develops, implements, and updates standard operating procedures for department.

o Provide training, guidance, and support across the business and with relevant stakeholders on compliance, documentation and processes (new/changes)

Qualifications

Professional Experience: 5-7 years’ experience in Customer Service, Inside Sales and Transportation.
Technology Requirements: Demonstrated high level of expertise in JDE Order Management, Transportation, and other business process tools such as Cognos, MS Office, and Graymont Customer Portal
Additional Assets: Proven team building, people development, mentoring, and leadership skills.
Excellent verbal and written communication and time management skills are required.
Dedicated and passionate for service excellence by focusing on customer needs.
Detail-oriented, self-assured, tactful, and supportive.
Ability to handle high workload with little direction or supervision with frequent interruptions.
Excellent verbal and written communication and time management skills are required.
Travel Requirement: Available to travel up to 25% of time.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

customer service representative jobs in hartford, wi

Customer Service Supervisor

Customer Service & Scheduling

Client Success Representative

Customer Care Supervisor - Commercial Lines

Customer Service Representatives

OEM Sales Support Specialist

Sales/Customer Service Professional

Customer Concierge Representative

Bilingual Call Center Representative

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Multi-Location Branch Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

Customer Service Representative

Bilingual Customer Service Specialist (Spanish)

Retail Customer Service Specialist

Multi-Location Customer Service Specialist

Multi-Location Customer Service Specialist

Retail Customer Service Specialist (Bilingual Preferred)

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