Top 6 Helpdesk technician Jobs in Hastings, Ne

IT Network Technician I
FIVE POINTS BANK —Grand Island, NE
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
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6d
Helpdesk Technician
Bosselman Administrative Services, Inc —Grand Island, NE
- Full-time
- Computer Science
- English
- Research
- Disability insurance
- Health insurance
6d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Hastings, NE
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Sr. Help Desk Associate
University of Nebraska System —Kearney, NE
This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and…
$49,000 a year
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Facilities Maintenance Technician I
Omnia Facility Solutions —Reynoldsburg, OH
Minor troubleshooting of faulty electrical systems/circuits. Personal hand tools a plus. Help with installation/repair of equipment.
$18 - $22 an hour
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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
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1d

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helpdesk technician jobs near hastings, ne

IT Network Technician I

FIVE POINTS BANK -
Grand Island, NE

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Job Details

Full-time
6 days ago

Qualifications

Desktop computer repair
Network hardware support
Email customer support
Technical support via phone
Phone communication
IT asset management
In-person customer service
Hardware maintenance
Employee relationship building
Operating system updates
Printer (troubleshooting support)
Software installation
Patch management
Power distribution systems
Desktop (troubleshooting support)
Office equipment installation
Computer management
Desktop applications
Cable routing
Hardware management
Network infrastructure management
Technical support via email
Desktop administration
Equipment inventory management
Peripheral hardware support
Ticketing system technical support

Full Job Description

Position: IT Network Technician I

The responsibility of an IT Network Technician I is the installation, monitoring and maintenance of all Five Points Bank hardware and software assets, as well as, providing first tier support for end-user calls to the Help Desk. Due to the large and complex nature of the IT infrastructure some degree of specialization in certain areas may be necessary while a general proficiency with all areas is still required.

Position Requirements:

Provide level one technical support for all software and hardware issues that impact end-user productivity, as well as, escalation of issues as needed for additional support.
Provide general day-to-day support for the operations of end user desktop environment, printing, and associated hardware and software.
Setup, Installation, maintenance, and troubleshooting computer hardware and peripherals to ensure functionality for user by end users on a day-to-day basis.
Support and maintain local area network access in ways that optimize performance. This includes cable management in work areas and server racks, as well as power distribution to ensure adequate protection.
Monitor IT assets, alerting appropriate personnel and responding to performance issues or outages as needed.
Receive and respond to incoming support tickets, phone calls, and email requests in a timely manner.
Provide timely updates on status and resolution of support tickets.
Assist with software installations, upgrades, and patching as necessary.
Assist in execution of business continuity and disaster recovery plans.
Assist with day-to-day management of the Help Desk ticketing platform, asset inventory, and documentation.
Perform testing of hardware and software products in support of procurement efforts and ongoing support.
Ability to take direction for performance of tasks and work in a highly-motivated team environment.
Provide high-quality customer service during phone, email, and in-person support opportunities.
Serve in an on-call rotation with other staff members to support after-hours and weekend support calls.
Support and enforce established policies and procedures.
All other duties as assigned.

Knowledge & Experience:

Proficient with Microsoft Desktop operating systems, desktop software, and standard desktop security practices.
Working knowledge of standard networking protocols, operating systems, software, and standards.
Fiserv Premier banking applications
Microsoft Office applications (Work, Excel, Outlook, Access, etc.)
Proficiency with software-based ticketing system and asset inventory
Strong hands-on troubleshooting experience necessary
Knowledge of bank operations and procedures

Education/Training:

Associate degree in related field and/or two (2) years related IT field experience.

Personal Attributes:

Strong interpersonal skills and relationship-building skills
Effective written and oral communication skills
Accurately analyze and troubleshoot issues and problems
Good organizational skills
Ability to maintain composure in stressful situations
Self-motivated and directed
Keen attention to detail
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation

Status/Standard Schedule:

Hourly position generally Monday through Friday. Will require evenings and weekends depending on program upgrades, project schedules and maintenance needs. Serve in an on-call rotation with other staff members to support after-hours and weekend support calls.

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helpdesk technician jobs in hastings, ne

IT Network Technician I

Helpdesk Technician

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