Top 13 Help desk manager Jobs in Hauppauge, Ny

Software Support Specialist- Entry Level
MDS Software —Hauppauge, NY
- $44,000 - $48,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
5d
Help Desk Manager
Upward Health —Hauppauge, NY
- $80,000 a year
- Mid-level
- Microsoft Office
- Mentoring
Quick Apply
IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
Helpdesk Technician
Enersys —Commack, NY
- $50,000 - $65,000 a year
- Overtime
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
3d
Senior IT Manager
Gemini Pharmaceuticals Inc —Hauppauge, NY
- $140,000 - $165,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- ERP systems
Quick Apply
IT Coordinator
AHRC NASSAU —Plainview, NY
- $50,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
3d
IT Technician I (Evening Shift)
New York Institute of Technology —Old Westbury, NY
- $57,000 - $65,000 a year
- Weekends as needed
- Classroom
- Office
- Windows
- Paid holidays
- Paid time off
Field Services Engineer
Brightway Living & Learning —Smithtown, NY
- $52,000 a year
- Monday to Friday
- Mid-level
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Computer Technician
Fairfield University —Fairfield, CT
- Weekends as needed
- Background check
- Classroom
- Bachelor of Science
IT Senior Manager, OMS and Omni Systems
Vineyard Vines, LLC —Stamford, CT
- Microsoft Excel
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
IT Manager
LTE Care Plus Inc. —Melville, NY
- $90,000 - $120,000 a year
- Full-time
- System design
- HIPAA
- SQL
Quick Apply

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IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only
Stafford Technology —Columbus, OH
Previous *helpdesk, desktop support, field support, or IT support experience*. Construction, trades, or field-service industry experience.
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2d
IT Service Desk Manager
VoxTel Pro —Columbus, OH
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10d

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help desk manager jobs near hauppauge, ny

Software Support Specialist- Entry Level

MDS Software
Hauppauge, NY

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Job Details

Full-time
$44,000 - $48,000 a year
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

Training program
Slack
Bachelor's degree
Problem-solving
Accounting
Software testing

Full Job Description

ABOUT MDS

We’re not your average software company. Family-owned and proudly rooted in New York since 1982, MDS has been delivering customized property management solutions with a level of personalized service national companies can’t match. Our close-knit team is passionate, driven, and deeply committed to excellence—and we're looking for someone who shares those values.

THE ROLE: NOT FOR THE FAINT OF HEART

Let’s be real—this is a hard job. It’s fast-paced, constantly evolving, and packed with learning curves. But if you’re the kind of person who runs toward challenges instead of away from them, who thrives under pressure, and who genuinely wants to grow their career in tech, then you might just love it here.

As a Client Support Specialist (Software), you'll be on the front lines—learning our proprietary MDS Explorer system inside and out, helping high-level clients solve complex issues, and playing a direct role in improving the product itself. In time, you’ll become an expert, and you’ll never stop learning.

This is more than a job—it’s a launchpad. Whether you’re interested in product, consulting, QA, or sales, the skills you develop in this role open doors.

WHAT YOU’LL DO

Be the voice of MDS as you support clients via phone and email
Attend daily stand-up meetings (virtually and onsite) with your team to tackle issues head-on
Troubleshoot and resolve software issues, with guidance from our development team
Collaborate cross-functionally with Sales, Training, Programming, and QA teams
Test new product features and software upgrades (and break them before our clients do)
Advocate for customers and help shape the future of the product
Stay organized, juggle priorities, and always follow through

WHAT WE’RE LOOKING FOR

A growth mindset—you’re energized by learning difficult things
Confidence speaking with executives and experienced users
Tech-savvy with prior helpdesk or support experience is a bonus but not necessary! We train all new-hires through an extensive 3-month training program.
Clear written and verbal communication skills
Strong problem-solving instincts
Solid follow-up and organizational habits
Bonus points if you have a basic understanding of accounting principles

WHO YOU ARE

You’re the go-to person when someone needs help troubleshooting. You’re curious, self-motivated, and undeterred by messy problems. You’re the type of person who finds satisfaction in tough solutions, keeps asking "why," and doesn’t give up until things are working just right.

WORK STRUCTURE & BENEFITS

Hybrid role: 3 days/week on-site in Long Island (potentially 5 days/week during training period)
Full-time, salaried position
Work alongside a smart, supportive team that’s got your back
Health and other benefits available after waiting period
Slack, email, and phone used daily to collaborate

This is a role for someone serious about their future and excited to dig deep. If you're ready to learn a lot, put the work in to grow within the role and company, and help shape a product used by some of the most sophisticated property managers in the New York market—we want to meet you.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Education:

Bachelor's (Required)

Ability to Commute:

Hauppauge, NY 11788 (Required)

Work Location: Hybrid remote in Hauppauge, NY 11788

Quick Apply

Refine Your Search

help desk manager jobs in hauppauge, ny

Software Support Specialist- Entry Level

Help Desk Manager

IT Help Desk - Supervisor

Helpdesk Technician

Senior IT Manager

IT Coordinator

IT Technician I (Evening Shift)

Field Services Engineer

Computer Technician

IT Senior Manager, OMS and Omni Systems

IT Manager

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