Company Overview
One of only 17 hotels located on Kalakaua Avenue, Hotel La Croix was built in 1972 as the first Hyatt (“Hyatt Lodge”) in Hawaii. We are looking for motivated team members interested in the opportunity to experience the redevelopment of the hotel into one of the top destination boutique hotels in Waikiki.
Company Motto
To provide an elevated hospitality experience rooted in love and aloha is the common ethos of Hotel La Croix. We intend to develop a culture of excellence based on the optimal mixing and fusion of what’s been provided to us by Mother Nature with human ingenuity.
Position Summary
The Housekeeping Operations & Projects Manager is responsible for supporting the daily operation of the Housekeeping Department while planning, coordinating, monitoring, and completing housekeeping-related projects throughout the hotel.
This position specializes in managing operational improvement projects, tracking project progress, coordinating with team members and vendors, and ensuring that assignments are completed accurately and on schedule. The ideal candidate is highly organized, hands-on, detail-oriented, and capable of balancing daily housekeeping responsibilities with multiple ongoing projects.
Essential Duties and Responsibilities
- Assist with the short- and long-term planning of the hotel’s housekeeping operations.
- Plan, coordinate, and monitor housekeeping projects from initial assignment through completion.
- Maintain detailed project trackers, timelines, task lists, and completion reports.
- Follow up with team members, department leaders, contractors, and vendors regarding outstanding assignments.
- Identify project delays, operational concerns, and incomplete work and communicate appropriate solutions to management.
- Conduct regular inspections to verify that projects meet hotel cleanliness, safety, quality, and presentation standards.
- Coordinate deep-cleaning projects, preventive maintenance initiatives, room improvement projects, inventory organization, and public-area cleaning assignments.
- Monitor guest room, corridor, storage, laundry, and back-of-house improvement projects.
- Provide leadership with regular updates regarding project status, completed work, upcoming priorities, and potential concerns.
- Support daily housekeeping operations and ensure that guest rooms and public areas are properly cleaned, inspected, and maintained.
- Inspect guest rooms and public areas regularly to ensure consistency with hotel standards.
- Maintain and improve the department’s room inspection program.
- Assist with determining appropriate staffing levels based on occupancy, project demands, and guest-service goals.
- Monitor employee productivity, quality of work, attendance, and completion of assigned responsibilities.
- Coach, train, supervise, and mentor housekeeping employees from multilingual and multicultural backgrounds.
- Teach team members how to greet guests professionally and respond courteously to guest requests.
- Coordinate closely with the Front Office, Engineering, Maintenance, Food and Beverage, and other hotel departments.
- Monitor housekeeping and laundry supplies, linen inventories, par levels, equipment, and departmental storage areas.
- Assist with purchasing linens, cleaning supplies, guest-room products, and housekeeping equipment.
- Work closely with vendors to ensure appropriate pricing, delivery, product quality, and equipment maintenance.
- Research and recommend updated housekeeping equipment, cleaning methods, and laundry technology.
- Assist with departmental budgets, labor-cost plans, purchasing controls, and operational objectives.
- Ensure that housekeeping projects remain within approved budgets and timelines.
- Support special room preparations, VIP arrivals, extended-stay guests, and guests with accessibility or special-service needs.
- Ensure compliance with OSHA, ADA, safety, security, sanitation, and hotel policies and procedures.
- Complete operational reports, project updates, inspection records, and administrative documentation.
- Perform other duties and special projects as assigned by hotel leadership.
Project Management Responsibilities
- Create and maintain clear project plans with specific deadlines, priorities, and responsible team members.
- Track the progress of each housekeeping project and confirm when work has been completed.
- Document before-and-after conditions when appropriate.
- Conduct follow-up inspections and confirm that deficiencies have been corrected.
- Prioritize urgent projects that may affect guest satisfaction, room availability, safety, or hotel operations.
- Coordinate project work to minimize disruptions to guests and hotel departments.
- Prepare weekly project-completion summaries for hotel leadership.
- Recommend process improvements that increase efficiency, cleanliness, productivity, and accountability.
Qualifications and Prerequisites
- Three or more years of hotel or hospitality experience required.
- Two or more years of professional cleaning or housekeeping experience required.
- Previous housekeeping supervisory or management experience strongly preferred.
- Experience coordinating projects, assignments, renovations, deep-cleaning programs, or operational improvements preferred.
- Experience purchasing linens, housekeeping supplies, cleaning products, or equipment preferred.
- Hotel opening, renovation, repositioning, or pre-opening experience is an asset.
- High school diploma or equivalent required.
- Hotel or hospitality degree is an asset.
- Experience using a hotel Property Management System preferred.
- Proficiency in Microsoft Word and Excel required.
- Strong written and verbal communication skills in English.
- Excellent organizational, administrative, interpersonal, and time-management skills.
- Ability to maintain accurate project trackers, reports, schedules, and inspection records.
- Ability to manage multiple priorities and meet deadlines with limited supervision.
- Demonstrated ability to lead and motivate employees.
- Ability to interact professionally with individuals from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Work Environment: As a back-of-house position that has an important impact on the overall guest experience, the Housekeeping Inspector will be required to work efficiently on their feet over the course of a full-workday with the likelihood that they will be encountering guests in the public spaces on guest room floors.
Job Type: Full-time
Pay: Up to $54,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
Application Question(s):
- What is one way that you have dealt with difficulties while trying to managing housekeeping staff and how did you solve them?
Experience:
- Managerial: 4 years (Required)
- Hotel Housekeeping: 4 years (Required)
Location:
- Honolulu, HI 96815 (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
