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Account Manager

NutriCost Fulfillment LLC -
Springville, UT

Quick Apply

Job Details

$24 - $28 an hour

Qualifications

Project reporting
Managing customer accounts
Customer communication
Google Sheets
Customer relationship building
Client onboarding
Shipping and receiving discrepancy reporting
Procedural guides
Identifying new business opportunities
Service scheduling
Logistics customer service
Operations coordination planning
Shipment tracking for distribution operations
Performance Reporting
Warehouse management system
Account development
Mid-level
Incident Escalation
Post-sales issue resolution
E-commerce
Order shipping
Meeting scheduling
Managing clients in a customer support role
Order fulfillment receiving
Freight shipment tracking
Client retention
Packaging
Customer relationship management
Invoice reconciliation
Shipping and receiving inventory management

Full Job Description

Account Manager — 3PL Fulfillment

About the Role

We're looking for an Account Manager to serve as the primary point of contact for a portfolio of e-commerce and DTC brand clients using our fulfillment services. You'll own the client relationship end to end — from onboarding through daily operations, issue resolution, billing accuracy, and account growth. This role sits at the intersection of client success and warehouse operations, so you need to be equally comfortable in a client QBR and on the warehouse floor tracing a mis-picked order.

What You'll Do

Client Relationship Management

Serve as the day-to-day owner for an assigned portfolio of 3PL clients, managing all communication, escalations, and expectations
Lead recurring client check-ins and quarterly business reviews covering SLA performance, order volume trends, storage utilization, and upcoming promotions or launches
Onboard new clients: coordinate WMS setup, SKU builds, receiving expectations, packaging specs, and carrier/shipping configurations
Act as the client's advocate internally while protecting operational feasibility — translate client needs into executable warehouse instructions and push back constructively when requests aren't operationally sound

Operational Coordination

Monitor daily order flow, SLA pacing, and backlog for your accounts; flag risks early and coordinate with warehouse leadership on prioritization
Manage inbound receiving coordination: ASNs, appointment scheduling, discrepancy resolution, and lot/expiration tracking where applicable
Own resolution of shipment exceptions — lost packages, carrier claims, mis-ships, damages, and inventory discrepancies — through to root cause
Coordinate special projects such as kitting, relabeling, FBA prep, retail/B2B routing compliance, and inventory transfers between facilities

Billing & Account Health

Review and validate monthly client invoices: storage fees, pick/pack charges, postage markup, and project billing — ensuring accuracy before they go out
Track account profitability signals and surface pricing or scope issues to leadership
Identify growth opportunities within existing accounts (new channels, new SKUs, additional services) and support renewal and rate discussions

Reporting & Continuous Improvement

Deliver regular performance reporting: order accuracy, on-time ship rate, dock-to-stock time, inventory accuracy, and claims
Contribute to process documentation and SOP improvements based on recurring client issues
Partner with operations on WMS logic improvements, packaging optimization, and cost-reduction initiatives that benefit your accounts

What We're Looking For

2–5 years of experience in account management, fulfillment operations, logistics coordination, or e-commerce operations. 3PL experience preferred
Working knowledge of WMS platforms and order management flows; comfortable pulling and analyzing CSV exports
Strong Excel/Google Sheets skills — you can build a pivot table, reconcile an invoice, and spot a data anomaly without being asked
Understanding of parcel carriers (FedEx, UPS, USPS) including service levels, rate structures, and the claims process
Excellent written and verbal communication; you can deliver bad news to a client with a plan attached
High ownership mentality — you close loops, follow up without reminders, and treat client problems as your problems
Ability to work on-site and spend time on the warehouse floor as needed
Willingness to learn

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Quick Apply

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Account Manager — 3PL Fulfillment

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