Top 20 Lead scheduling associate call center Jobs in Hebron, Ky

Lead Scheduling Associate - Call Center
TriHealth —Norwood, OH
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
11d
Bilingual Onsite Staffing Supervisor
The Job Center LLC —Florence, KY
- Monday to Friday
- Mid-level
- Computer skills
- In-person
Quick Apply
3d
HealthVine RN Care Manager
Cincinnati Children's Hospital —Cincinnati, OH
- $81,723.20 - $104,208.00 a year
- Full-time
- Nursing
- RN License
- HIPAA
6d
Hearing Ambassador (Patient Care Coordinator)
NationsBenefits, LLC —Springdale, OH
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Opportunities for advancement
Quick Apply
Application Engineer I
Regal Rexnord —Florence, KY
- Online Application
- Hybrid work
- Writing skills
- Engineering
- Residential
- Health savings account
- AD&D insurance
Supervisor Health and Wellness- Member Services
TriHealth —Cincinnati, OH
- Full-time
- Microsoft Outlook
- Marketing
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
2d
Registered Nurse Care Manager
Cincinnati Children's Hospital —Cincinnati, OH
- $81,723.20 - $104,208.00 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
Oracle Field Service Consultant
Accenture —Cincinnati, OH
- $59,100 - $196,000 a year
- Full-time
- Oracle
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Registered Nurse Care Manager (Navigator) – Viral-Specific T-Cell Program
Cincinnati Children's Hospital —Cincinnati, OH
- $81,723.20 - $104,208.00 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
1d
Infrastructure Management Technician
Vertiv —Cincinnati, OH
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
RN Care Manager(Navigator) Rare Hematology, Gene Therapy & Translational Research
Cincinnati Children's Hospital —Cincinnati, OH
- $81,723.20 - $104,208.00 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
3d
RN Care Manager NICU Inpatient
Cincinnati Children's Hospital —Cincinnati, OH
- $81,723.20 - $104,208.00 a year
- Weekends as needed
- Nursing
- RN License
- Bachelor of Science
1d
RN Care Manager Neuro-Oncology
Cincinnati Children's Hospital —Cincinnati, OH
- $81,723.20 - $104,208.00 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
6d
RN Care Manager Solid Tumor & Neuro Oncology
Cincinnati Children's Hospital —Cincinnati, OH
- $81,723.20 - $104,208.00 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
3d
Project Manager
EPS —West Chester, OH
- Overtime
- Clean driving record
- Military
- Pass drug screening
- Travel reimbursement
- Health savings account
3d
IFS Cloud Solution Architect Senior Manager/Associate Director
Accenture —Cincinnati, OH
- $87,400 - $224,600 a year
- Full-time
- Azure
- OSHA
- System design
- Paid holidays
- Disability insurance
8d
Project Manager
Voltyx —West Chester, OH
- Overtime
- Clean driving record
- Military
- Pass drug screening
- Travel reimbursement
- Health savings account
3d
Store Manager
Ace Hardware Dillonvale —Cincinnati, OH
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
Chief Medical Officer
The HealthCare Connection Inc. —Cincinnati, OH
- Call employer
- Background check
- Medicine
- Pass drug screening
- 403(b) matching
- Paid holidays
Quick Apply

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Patient Services Associate- Hand Center
Ohio State University Physicians —Columbus, OH
Purpose: The PSAs will coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining…
$16.93 - $25.39 an hour
13d
Patient Services Associate- Internal Medicine
Ohio State University Physicians —Columbus, OH
Purpose: The PSAs will coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining…
$16.93 - $25.39 an hour

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Lead Scheduling Associate - Call Center

TriHealth -
Norwood, OH

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Retirement plan

Qualifications

Computer operation
Customer communication
Serving clients
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

At TriHealth, we believe every team member plays a vital role in improving the health status of the people we serve—a mission that guides our entire system. In the Customer Connection Center, you directly support this mission by ensuring patients can easily and confidently access the care they need. This first touchpoint embodies our commitment to delivering compassionate, high‑quality service rooted in our core values.

Location: 4600 Wesley Avenue, Norwood, OH

Schedule: Day shift; NO HOLIDAYS, NO ON-CALL REQUIREMENTS

Benefits: https://careers.trihealth.com/what-we-offer/benefits *Please note: OPTIONAL positions are not eligible for TriHealth benefits*

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Job Overview:

This position is responsible for daily oversight and work direction of Scheduling Associates. Handles calls during 50% of scheduled hours. Provides team education to improve performance and is able to work in multiple pods within the Customer Connections Center. Supports Supervisor in maintaining the master schedule, covering open shifts and maintains payroll for primary pod. Responsible for following daily activities: monitoring workflow, assigning work, auditing staff, data collection and analysis, and problem solving for customer issues. Supports Supervisor by attending meetings, providing input for staff performance appraisals and assisting in planning and leading weekly huddles. Assists Supervisor in identifying and implementing process improvement initiatives.

Job Requirements:

High School Diploma or GED or GED (Required)
2 - 3 years Customer Service (Required)
1 - 2 years Other, Healthcare, and/or Insurance industry (Required)
Ability to operate multiple computer applications
Excellent verbal and written skills
Effective problem solving
Customer Service experience

Job Responsibilities:

Competently troubleshoots problems and departmental issues to achieve a smooth daily workflow.
Coordinates activities with the Supervisor such as identifying performance issues, opportunities for process improvement, team member development and team member engagement.
Exceeds Not Ready target and responds to all Lead inbox requests within one business day
Exceeds call quality targets, follows required scripting, including AIDET+P and the HEARD model; anticipates customer needs; and acts is a role model for consistent and positive interactions with patients and coworkers
Works proficiently and competently, and exceeds accuracy targets with no critical errors

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Frequently
Lifting <10 Lbs. - Occasionally
Lifting <50 Lbs. - Rarely
Pulling - Occasionally
Reaching - Occasionally
Reading - Occasionally
Sitting - Consistently
Standing - Occasionally
Thinking/Reasoning - Frequently
Color Vision - Consistently
Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service

Respect: ALWAYS...

Respect cultural and spiritual differences and honor individual preferences.
Respect everyone's opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community

Quick Apply

Refine Your Search

lead scheduling associate call center jobs in hebron, ky

Lead Scheduling Associate - Call Center

Bilingual Onsite Staffing Supervisor

HealthVine RN Care Manager

Hearing Ambassador (Patient Care Coordinator)

Application Engineer I

Supervisor Health and Wellness- Member Services

Registered Nurse Care Manager

Oracle Field Service Consultant

Registered Nurse Care Manager (Navigator) – Viral-Specific T-Cell Program

Infrastructure Management Technician

RN Care Manager(Navigator) Rare Hematology, Gene Therapy & Translational Research

RN Care Manager NICU Inpatient

RN Care Manager Neuro-Oncology

RN Care Manager Solid Tumor & Neuro Oncology

Project Manager

IFS Cloud Solution Architect Senior Manager/Associate Director

Project Manager

Store Manager

Chief Medical Officer

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