Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
We are looking for a Property Adjuster (Field & Desk). The Property Adjuster is responsible for investigating, evaluating, negotiating, and resolving residential and commercial property claims through a combination of field inspections and desk-based claim handling activities. This role manages claims from first notice of loss through final resolution while ensuring compliance with policy provisions, regulatory requirements, client expectations, and company quality standards.
The position requires strong technical adjusting knowledge, customer service skills, and the ability to effectively balance onsite inspections with remote claim management responsibilities.
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Manage a caseload of property claims from assignment through closure.
- Conduct coverage analysis and determine compensability based on policy language and applicable guidelines.
- Perform onsite inspections for residential and commercial property losses, including but not limited to fire, water, wind, hail, theft, and catastrophic events.
- Assess and document property damage through photographs, diagrams, measurements, and detailed claim notes.
- Prepare and review repair estimates utilizing industry-standard estimating platforms.
- Investigate cause and origin details and identify potential fraud indicators when applicable.
- Evaluate damages and establish accurate claim reserves.
- Negotiate settlements with policyholders, contractors, public adjusters, attorneys, and other involved parties.
- Coordinate with vendors, engineers, mitigation providers, and other experts as needed.
- Maintain timely and accurate claim documentation in accordance with client and regulatory standards.
- Perform desk-based claim handling activities including coverage review, estimate review, file management, correspondence, and payment processing.
- Ensure service level agreement (SLA) compliance and quality expectations are consistently met.
- Provide professional and empathetic customer service throughout the claim lifecycle.
- Communicate claim status, coverage determinations, and settlement information clearly and effectively.
- Respond to inquiries from insureds, clients, agents, and vendors within established timeframes.
- Build and maintain positive working relationships with internal and external stakeholders.
- Adhere to all company policies, client requirements, and state regulatory guidelines.
- Maintain appropriate licensing and continuing education requirements.
- Support quality assurance initiatives and participate in file reviews as needed.
- Identify process improvement opportunities and contribute to operational excellence initiatives.
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3+ years of property claims adjusting experience.
- Experience independently handling both field and desk property claims.
- Proficiency with estimating software and claims management systems.
- Demonstrated expertise handling large-loss, complex, or litigated claims.
- Experience mentoring or supporting junior adjusters preferred.
- Knowledge of residential and commercial property claims handling practices.
- Understanding of policy interpretation and coverage analysis.
- Strong investigation, negotiation, and analytical skills.
- Ability to manage competing priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency with Xactimate and other industry-standard claims platforms preferred.
- Intermediate Microsoft Office skills.
- Ability to work independently with limited supervision.
- Active adjuster license(s) as required by jurisdiction.
- Ability to obtain reciprocal licenses as needed.
- Xactimate certification preferred.
- Combination of field, office, and remote work environments.
- Frequent travel within assigned territory may be required.
- Ability to inspect damaged properties, including climbing ladders, walking uneven terrain, and working in adverse weather conditions.
- Occasional evening and weekend work may be required based on business needs and catastrophe events.
- Ability to lift and carry up to 25 pounds occasionally.
- Ability to stand, walk, bend, climb, and drive for extended periods.
- Ability to use a computer and mobile technology for prolonged periods.
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [email protected]
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
