Job Title: Coordinated Entry Case Manager
Reports to: Wellness Services Manager
Location: Wellness Center
Job Type: Full Time
Prepared By: Human Resources
Effective Date: June 1, 2025
Approved By: Chief Executive Officer
About Us
Symba Center is a faith based, non-profit organization providing medical, mental health, recuperative care, case management, housing navigation, substance use disorder counseling, and other wraparound services. Our mission is to implement and inspire innovative solutions designed to meet the health and wellness needs of low income, homeless and uninsured individuals in our community. We aim to build partnerships that bridge gaps in health access for this population. Symba Center is systematically seeking to understand the needs of the community, identifying the best approaches to address the issues, and advancing efforts to promote the broader social good. Help us in making our community a healthier and happier place. Here at Symba Center, we are one community with one mission.
Job Summary
The Coordinated Entry Case Manager plays a key role in supporting individuals and families experiencing homelessness by guiding them through the coordinated entry process and connecting them with stable housing and supportive services. This position involves conducting housing assessments, completing documentation for homelessness verification, assisting with applications for housing and public benefits, and working with partner agencies to remove barriers to housing. The Case Manager serves as a liaison between clients, housing providers, landlords, and community organizations to ensure a streamlined and client-centered path to housing stability.
Supervisory Responsibilities:
Essential Duties & Responsibilities:
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Conduct comprehensive housing assessments and “Literally Homeless Verifications” for clients referred through Coordinated Entry.
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Complete and maintain up-to-date documentation in alignment with local Coordinated Entry System (CES) policies.
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Support clients in the development of individualized housing plans (IHPs) and identify appropriate referrals and housing interventions.
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Assist clients with locating and securing housing, including helping complete housing applications and gathering required documentation (e.g., IDs, Social Security cards, proof of income).
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Work with property managers and landlords to identify and develop housing opportunities for CES participants.
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Conduct housing and utility inspections and assist with rent reasonableness assessments.
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Support housing retention through crisis planning, early intervention services, and coordination of support systems.
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Advocate for clients with landlords and coordinate moving logistics.
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Represent Symba Center at CES-related outreach meetings and build relationships with partner agencies to facilitate referrals.
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Provide services in alignment with best practices for individuals with complex health, behavioral health, or disability-related needs.
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Collaborate with multidisciplinary teams, including healthcare providers, social workers, and government agencies, to coordinate care.
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Assist clients in applying for public benefits, such as SSI, SSDI, CalFresh, and health insurance.
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Help identify financial assistance resources for security deposits, moving costs, and rent subsidies (e.g., Section 8, ESG, local housing programs).
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May subcontract or refer to specialists for complex benefits advocacy or legal services.
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Maintain accurate and timely records using case management systems (e.g., HMIS) and ensure documentation meets confidentiality and HIPAA standards.
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Complete and submit weekly timecards, mileage logs, and vehicle maintenance reports as required.
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Support data collection for program evaluation and funding compliance.
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Uphold core values of integrity, transparency, accountability, respect, and responsibility.
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Foster a supportive, inclusive, and collaborative work environment with staff, partners, and community members.
Customer Service, Attitude, & Language Skills:
- Deliver compassionate, respectful, and culturally sensitive care to all clients.
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Foster a welcoming and supportive environment through a professional and friendly demeanor.
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Communicate clearly and respectfully to ensure client understanding.
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Ensure clients fully understand their treatment plans.
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Address client concerns with empathy and attentiveness.
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Adapt communication styles to accommodate diverse cultural and linguistic needs.
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Respect cultural differences during interactions with clients.
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Maintain a positive attitude, demonstrating patience and resilience in stressful situations.
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Collaborate effectively with clients and peers.
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Practice active listening to ensure clients feel heard and their needs addressed.
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Use bilingual or multilingual skills to assist non-English-speaking clients as needed.
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Safeguard client confidentiality and privacy with professionalism and integrity.
Confidential Information & HIPAA:
As a healthcare organization, Symba Center is bound by stringent confidentiality laws, including HIPAA. All employees are required to adhere to both HIPAA regulations and Symba Center’s specific HIPAA compliance policies.
Environment & Working Conditions:
The characteristics of the work environment outlined here reflect what employees may experience while carrying out the essential functions of this position. The center fosters a dynamic atmosphere that encompasses both an office setting and outreach activities. Employees will have access to comfortable desks and computers for documentation and administrative work, along with private meeting spaces to maintain client confidentiality. Additionally, staff will engage in outreach efforts that involve walking and interacting with current and prospective clients in various community settings. This role demands adaptability to thrive in both organized office environments and active community engagements. Reasonable accommodations may be provided to assist individuals with disabilities in performing essential job functions.
Benefits:
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Medical, Dental, and Vision Insurance
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Life Insurance
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403(b) Plan
- Paid Time Off (PTO)
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Leaves of Absence
12 Paid Holidays
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Education & Experience:
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High School Diploma or equivalent required; additional education in social work, human services, or related field preferred.
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2–3 years of experience in housing navigation, case management, or homeless services.
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Knowledge of Coordinated Entry Systems and housing resources.
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Valid, unrestricted California driver’s license and clean DMV record.
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Reliable transportation and proof of automobile insurance.
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Must be fully vaccinated for COVID-19.
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Must pass fingerprinting and background checks.
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Certification in Basic Life Support (BLS) from AHA or Red Cross preferred.
Knowledge & Skills:
- Housing Navigation and Resources: Knowledge of housing search steps, application processes, landlord negotiations, and moving logistics. Familiarity with local programs, shelters, transitional housing, affordable options, and subsidies (e.g., Section 8). Awareness of policies affecting homelessness and affordable housing at various governmental levels.
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Tenant Rights: Understanding of tenant rights, eviction processes, and fair housing laws to empower clients.
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Barriers to Housing: Recognition of common barriers (e.g., poor credit, criminal records) and strategies to overcome them.
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Case Management: Familiarity with needs assessment, goal setting, service coordination, client intake procedures, and individualized housing plans (IHPs). Coordination with multidisciplinary teams (healthcare providers, social workers, etc.).
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Community Resources: Knowledge of local organizations that support housing stability, including food banks and employment services.
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Financial Assistance: Awareness of rental and utility assistance programs, budgeting, and financial counseling.
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Public Benefits Navigation: Understanding of processes for applying for SSI, SSDI, Medicaid, SNAP, and other public benefits.
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Mental Health and Substance Use: Insight into how these challenges affect housing stability and awareness of available services.
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Trauma-Informed Care: Familiarity with trauma-informed approaches and sensitivity to the effects of trauma on individuals.
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Crisis Intervention: Knowledge of techniques for managing emergencies and supporting clients in stressful situations.
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Peer Support Models: Understanding of strengths-based approaches and recovery processes.
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Cultural Competency: Awareness of cultural differences and systemic inequalities that impact access to housing and services.
- Advocacy and Policy: Knowledge of federal, state, and local policies on homelessness, advocacy strategies for housing justice, and engagement with policymakers. Understanding tenant rights, eviction processes, and housing-related legal issues.
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Communication and Documentation: Ability to communicate effectively with diverse populations, document client progress accurately, and maintain confidentiality in line with HIPAA standards. Familiarity with case management software (e.g., HMIS), collecting and reporting client data for evaluations.
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Collaboration and Teamwork: Experience working with Case Managers, Housing Navigators, landlords, and other service providers to coordinate care.
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Problem-Solving and Conflict Resolution: Creative and resourceful in finding housing solutions, managing conflicts constructively. Maintaining professional boundaries while providing compassionate support. Encouraging clients to take steps toward stable housing and improved health.
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Organizational Skills: Strong ability to maintain structured workflows while managing large caseloads.
Professional Requirements:
- Uphold all of SYMBA’s core values.
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Adhere to dress code standards; maintain a neat and clean appearance with appropriate personal hygiene and grooming.
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Ensure confidentiality at all times and comply with HIPAA regulations; never inappropriately access or discuss client information.
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Arrive at work on time and as scheduled; complete tasks within designated time frames.
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Wear identification while on campus.
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Attend all required training sessions and meetings.
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Accurately clock in and out for all shifts.
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Represent the organization positively and professionally within the community.
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Comply with all organizational policies related to ethical business practices.
Additional Requirements:
This position requires active participation in program development as a key component of our mission. Employees will collaborate with team members to design, implement, and evaluate programs that meet the needs of our clients and the community. This includes conducting research, gathering feedback, and contributing innovative ideas to enhance our offerings. A commitment to continuous improvement and a proactive approach to program enhancement are essential for success in this role.
