Top 217 Desk support Jobs in Hiawatha, Ia

Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
IT Support Desk Technician
The 20 —Cedar Rapids, IA
- Monday to Friday
- Office
- Ability to sit for extended periods
- 1 year
- Health savings account
- Health insurance
2d
Daytime Office Cleaning Technician (Part Time: M-F 11:30 AM-8:00 PM)
Trilogy Corporate Services —Cedar Rapids, IA
- $18 an hour
- Part-time
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
- Paid holidays
- Opportunities for advancement
Quick Apply
Administrative Assistant
El Kahir Shrine —Hiawatha, IA
- $16 - $18 an hour
- Part-time
- Background check
- Google Workspace
- HIPAA
Quick Apply
12d
AbbeHealth Office Assistant
UnityPoint Health —Cedar Rapids, IA
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Disability insurance
Bookkeeper/Administrative Assistant
Netom Enterprises Ltd —Cedar Rapids, IA
- From $25 an hour
- Part-time
- Microsoft Outlook
- Office
- Administrative experience
- Dental insurance
- 401(k)
Quick Apply
Front Desk Administrator
Cedar Valley Humane Society —Cedar Rapids, IA
- Weekends as needed
- Customer service
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Hospitality and Front Desk Associate
Cedar Memorial —Cedar Rapids, IA
- $15.50 - $16.50 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Veterinary Receptionist / Client Service Representative
Frey Pet Hospital —Cedar Rapids, IA
- $15 - $18 an hour
- Full-time
- 1 year
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
11d
Quality Manager CNC Inspection & Customer Quality
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Mid-level
- US work authorization
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Certified Medical Assistant (CMA) – Integrative & Regenerative Medicine
Progressive Rehabilitation Medicine —Cedar Rapids, IA
- $17 - $24 an hour
- Full-time
- Patient monitoring
- Clinic experience
- Administrative experience
- Continuing education credits
- Health insurance
Quick Apply
Examiner Physician Assistant
Loyal Source Government Services —Cedar Rapids, IA
- $136,593 - $166,593 a year
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- Military
Quick Apply
Examiner Nurse Practitioner
Loyal Source Government Services —Cedar Rapids, IA
- $136,593 - $166,593 a year
- Monday to Friday
- Microsoft Word
- Nursing
- Microsoft Outlook
Quick Apply
ELECTRIC TRAINING SPECIALIST
Iowa Association of Municipal Utilities —Iowa
- $95,000 - $115,000 a year
- Full-time
- Background check
- CPR Certification
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Project Administrator
NTI Connect LLC —Cedar Rapids, IA
- Full-time
- Office
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
8d
Process Engineer - Cedar Rapids, IA
ADM —Cedar Rapids, IA
- $69,700 - $90,000 a year
- Overtime
- Background check
- Mid-level
- Ability to climb stairs
- Paid parental leave
- Health savings account
Service Advisor/Writer
McGrath Family of Dealerships —Hiawatha, IA
- $50,000 - $120,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Dental insurance
- Paid time off
Guest Service Representative
Hilton Garden Inn | CR Hotel #1 LLC —Cedar Rapids, IA
- Weekends as needed
- Computer literacy
- Sanitation
- Hotel
Quick Apply
Cashier
Home Depot —Cedar Rapids, IA
- 1 year
- Entry level
Front Desk Staff at Comfort Inn & Suites
Anand LLC —Cedar Rapids, IA
- $13 - $16 an hour
- Full-time
- Google Workspace
- Computer literacy
- Administrative experience
- Employee discount
- Flexible schedule
Quick Apply
10d

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desk support jobs near hiawatha, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon Contact Center -
Cedar Rapids, IA

Quick Apply

Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

desk support jobs in hiawatha, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

IT Support Desk Technician

Daytime Office Cleaning Technician (Part Time: M-F 11:30 AM-8:00 PM)

Administrative Assistant

AbbeHealth Office Assistant

Bookkeeper/Administrative Assistant

Front Desk Administrator

Hospitality and Front Desk Associate

Veterinary Receptionist / Client Service Representative

Quality Manager CNC Inspection & Customer Quality

Certified Medical Assistant (CMA) – Integrative & Regenerative Medicine

Examiner Physician Assistant

Examiner Nurse Practitioner

ELECTRIC TRAINING SPECIALIST

Project Administrator

Process Engineer - Cedar Rapids, IA

Service Advisor/Writer

Guest Service Representative

Cashier

Front Desk Staff at Comfort Inn & Suites

I want to receive the latest job alert for desk support in hiawatha, ia

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