Top 9 Help desk support Jobs in Hiawatha, Ia

IT Support Desk Technician
The 20 —Cedar Rapids, IA
- Monday to Friday
- Office
- Ability to sit for extended periods
- 1 year
- Health savings account
- Health insurance
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Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
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Supervisor Network Engineer
Transamerica —Cedar Rapids, IA
- $109,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
Manager, Modernization and AI Engineering
Vontas —Cedar Rapids, IA
- Full-time
- Computer science
- Azure
- Computer Science
Senior Software Development Engineer in Test
Vontas —Cedar Rapids, IA
- Full-time
- Computer science
- Computer Science
- System design

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IT Support Desk Technician
The 20 —Cedar Rapids, IA
Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software,…
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help desk support jobs near hiawatha, ia

IT Support Desk Technician

The 20
Cedar Rapids, IA

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Job Details

1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Opportunities for advancement

Qualifications

Phone communication
Client interaction via phone calls

Full Job Description

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.

We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Available Shift: Mon - Fri, 8 AM - 5 PM

Responsibilities:

Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
Manage ticket queue to ensure timely resolution
Provide customer support using remote connection software
Provide thorough documentation on each customer interaction
Prioritize ticketing system flow by following SOPs and KB articles for resolution
Meet or exceed KPI goals
Troubleshooting of the following, though not limited to:
- Advanced desktop issues
- VPN connectivity
- Entry-level server support
- Hardware issues
- Line of business support

Requirements:

IT Fundamentals and A+ certifications, or equivalent professional experience
1+ year of professional help desk experience
Strong customer service skills
High attention to detail
Ability to follow instructions and policies
Ability to adapt to changing and fast-moving environments
Strong phone skills

Benefits:

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence

Physical Requirements

This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to:

Sit or stand for extended periods
Use hands and fingers for typing and computer work

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

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help desk support jobs in hiawatha, ia

IT Support Desk Technician

Service Desk Analyst

Supervisor Network Engineer

Manager, Modernization and AI Engineering

Senior Software Development Engineer in Test

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