Top 4 Desktop support technician Jobs in Hickory, Nc

IT Tier 2 Field Technician
Agemark —Hickory, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Field & Junior Network Support Technician
Century Furniture —Hickory, NC
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
4d
IT Deployment and Testing Technician
Software Technology Inc —Morganton, NC
- Weekends as needed
- Computer science
- Computer Science
- Customer service
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Field & Junior Network Support Technician
Century Furniture —Hickory, NC
Valid driver’s license with the ability to travel regularly between company locations. Associate degree in Information Technology, Computer Science, or related…
Quick Apply
4d
Junior Field Technicians - Charlotte
Entegro —Charlotte, NC
We¿re a distinguished leader in Telecommunications technology, with a proven track record of driving the advancement of gigabit networks.

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
11d
Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for desktop support technician in hickory, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near hickory, nc

Field Technician jobs in Hickory, NC

Field Application Scientist jobs in Houston, TX

Field Technician jobs in Hemet, CA

Field Technician jobs in Kenosha, WI

Auto Body Technician jobs in Houston, TX

Evidence Technician jobs in Florida

Field Technician jobs in Chicago, IL

Field Technician jobs in Casa Grande, AZ

Oil Field jobs in Jal, NM

Junior Network Technician jobs in Offutt Afb, NE

Junior Network Technician jobs in Fort Myers, FL

Entry Level Maintenance Technician jobs in Las Vegas, NV

Junior Network Technician jobs in Florida

Junior Network Technician jobs in Alaska

Pharmacy Technician jobs in Charlottesville, VA

IT Tier 2 Field Technician

Agemark -
Hickory, NC

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Performance monitoring
Field service equipment repair
Customer communication
Computer science
MCITP
Bachelor's degree in information technology
Computer Science
Telecommunications network performance monitoring
Technical documentation
Wireless Access Point implementation
Laptop (troubleshooting support)
Software implementation
Hardware maintenance
Performance Reporting
Wireless network configuration
Mid-level
Software installation
Bachelor's degree
On-site repair services (office equipment)
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Networking hardware installation
Hardware configuration
CompTIA Network+
Customer support ticket management
Networking equipment (troubleshooting support)
Organizational skills

Full Job Description

About our community

We provide management services to exceptional senior living communities, personalizing in the approach of ensuring every resident has their specific needs met at every stage. We strive daily to create the best life for all we serve.

Position summary

IT Tier 2 / Field Technician

Position Overview: We are seeking a highly skilled and experienced IT Tier 2 / Field Technician to join our team. As a Tier 2 Technician, you will be responsible for providing advanced technical support to our clients, both remotely and on-site. Your role will involve resolving complex technical issues, managing escalated tickets, and assisting Tier 1 Technicians. Additionally, you will be actively involved in field visits to address specialized technical challenges.

Responsibilities:

Advanced Technical Support:

Provide expert-level technical support to clients and internal teams.
Troubleshoot and resolve complex hardware, software, and network issues.
Function as a subject matter expert for Tier 1 Technicians.

Field Visits and On-site Support:

Conduct on-site visits to diagnose and resolve technical issues that require physical presence.
Install, configure, and maintain hardware and software components, including servers, desktops, laptops, printers, and network devices.

Escalated Ticket Management:

Manage and prioritize escalated support tickets to ensure timely resolution.
Collaborate with Tier 1 Technicians to provide guidance and expertise.

Network Administration:

Set up and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
Monitor network performance and security, implementing necessary adjustments.

Client Collaboration:

Collaborate with clients to understand their specific IT requirements and provide tailored solutions.
Provide technical recommendations and educate clients on best practices.

Documentation and Reporting:

Document technical procedures, configurations, and system changes.
Generate reports on system performance, issues, and resolutions.

Qualifications:

Proven experience as an IT Tier 2 Technician or similar role.
Expertise in installing and configuring operating systems and software applications.
In-depth knowledge of network protocols, hardware, and troubleshooting techniques.
Proficiency in cybersecurity best practices.
Strong problem-solving and communication skills.
Ability to work independently and as part of a team.
Excellent time management and organizational skills.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional, Cisco Meraki) are a plus.

Education:

Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Quick Apply

Refine Your Search

desktop support technician jobs in hickory, nc

IT Tier 2 Field Technician

Field & Junior Network Support Technician

IT Deployment and Testing Technician

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support technician in hickory, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected