IT Audio/Visual & Video Security Systems Support I/II/III
Department: Information Technology (IT)
FLSA Status: Non-Exempt
Revision Date: April 26, 2024
Summary
This position provides technical support for Lincoln County's audio/visual (A/V) and video security systems. Responsibilities include troubleshooting A/V issues, maintaining existing systems, designing new systems (Level III), and training staff on A/V equipment.
Levels
This position has three levels with increasing levels of responsibility and complexity.
- Level I: Performs basic support tasks under close supervision.
- Level II: Leads A/V system design and implementation projects, manages upgrades, and recommends new technologies.
- Level III: Designs and implements complete A/V, VoIP, and security systems, manages projects, and stays abreast of industry advancements.
Major Duties (all levels)
- Troubleshoot and resolve A/V issues with VoIP, cloud meeting platforms, streaming services, and security camera systems.
- Assist staff with using video conferencing systems and other A/V equipment.
- Maintain configuration management databases for A/V and security systems.
- Participate in the design and implementation of A/V systems (Level I & II).
- Attend public meetings to ensure A/V systems are functioning properly (all levels).
- Provide training to staff on A/V and security systems (all levels).
- Collaborate with vendors and other IT team members (all levels).
Additional Duties (Level II & III)
- Manage A/V and video security system upgrade projects (Level II).
- Recommend and implement new A/V and security technologies (Level II).
- Design and implement complete A/V, VoIP, and security systems (Level III).
- Manage A/V, VoIP, and security system projects (Level III).
- Analyze existing systems and recommend upgrades or replacements (Level III).
- Draft A/V and security system specifications for RFPs (Level III).
- Stay up-to-date on advancements in A/V and security system technologies (Level III).
Qualifications
o Associate degree in A/V Systems, Computer Networking, or IT (or equivalent experience).
o Strong understanding of A/V equipment, troubleshooting skills, and customer service focus.
o Experience working on IT infrastructure is a plus.
o Bachelor's degree in IT, A/V Systems, or related field (or equivalent experience).
o Minimum 4 years of experience with A/V systems, phone systems, and security systems.
o Project management experience and excellent communication skills are essential.
o Bachelor's degree in IT, A/V Systems, or related field (or equivalent experience).
o Minimum 6 years of experience with A/V system design, implementation, and security systems.
o In-depth knowledge of A/V, VoIP, and security system technologies.
o Proven project management skills and strong analytical abilities.
