Top 30 Call center Jobs in Hills, Ia

Customer Contact Center Representative 1
Hills Bank —Hills, IA
- From $18.50 an hour
- Full-time
- High school diploma or GED
- Trade school
- Computer skills
Quick Apply
Collections Associate
GreenState Credit Union —North Liberty, IA
- $23.61 - $27.60 an hour
- Overtime
- Office
- High school diploma or GED
- Computer skills
Telephone Operator
US Veterans Health Administration —Iowa City, IA
- $37,193 - $47,334 a year
- Part-time
- Background check
- Psychiatry
- Pass drug screening
10d
Campus Safety Emergency Communications Dispatcher
The University of Iowa —Iowa City, IA
- $50,968.08 a year
- 12 hour shift
- Computer literacy
- Writing skills
- Mid-level
- Health insurance
- Tuition reimbursement
Staff Nurse - Integrated Call Center (80%)
The University of Iowa —Iowa City, IA
- Part-time
- Hybrid work
- Nursing
- RN License
- Computer literacy
8d
Staff Nurse - Triage - Holden Comprehensive Cancer Center (Hybrid/Remote)
The University of Iowa —Iowa City, IA
- $61,782 a year
- Full-time
- Remote
- Nursing
- Computer literacy
- Mid-level
- Disability insurance
- Dental insurance
1d

More jobs to discover

Find similar jobs that you might be interested in.

Credit & Collections Associate
Radgov —Cedar Rapids, IA
Handle incoming and outgoing collections-related calls. This role involves handling inbound and outbound customer calls, processing account-related paperwork,…
$14 - $15 an hour
Quick Apply
1d
Collections Associate
GreenState Credit Union —North Liberty, IA
Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines and state and federal regulations.
$23.61 - $27.60 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Collection Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
401k program with PCA matching part of employee contributions. Effectively communicate with customer representatives in a compassionate, professional, and fair…
From $20 an hour
Quick Apply
Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
3d

Show more jobs in cities nearby

I want to receive the latest job alert for call center in hills, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near hills, ia

Call Center Representative jobs in Iowa City, IA

Triage Nurse jobs in Iowa City, IA

Phone Operator jobs in Mckeesport, PA

Phone Operator jobs in Saint Petersburg, FL

Cargo Van Owner Operator jobs in Atlanta, GA

Phone Operator jobs in Denver, CO

Phone Operator jobs in Simi Valley, CA

Call Center Representative jobs in Carrollton, GA

Patient Service Representative jobs in Las Vegas, NV

Virtual Call Center jobs in Arizona

Data Center Engineer jobs in Seattle, WA

Call Center Representative jobs in Bridgeport, CT

Call Center Representative jobs in Syracuse, NY

Call Center Representative jobs in Charleston, WV

Call Center Representative jobs in Melbourne, FL

Call Center jobs in Douglasville, GA

Data Center jobs in Illinois

Colquitt Regional Medical Center jobs in Moultrie, GA

Ut Southwestern Medical Center Physical Therapy jobs in Dallas, TX

Call Center Representative jobs in Silver Spring, MD

Customer Contact Center Representative 1

Hills Bank -
Hills, IA

Quick Apply

Job Details

Full-time
From $18.50 an hour

Qualifications

Customer communication
Financial sales
Employee relationship building
High school diploma or GED
Computer skills

Full Job Description

SCHEDULE: Full-time; Monday through Friday with availability between (7:00 am – 6:00 pm), and a Saturday morning rotation from (8:00 am – 12:00 pm) Average 40 hours per week.

LOCATION: 131 E Main St, Hills, Iowa 52235

SCOPE:

Provide superior service to customers while working to meet their financial needs via channels such as telephone, email, and chat.

ACCOUNTABILITIES:

Customer Support:

Handle customer telephone calls and respond to secured and unsecured email inquiries directed to Hills Bank at a quality level that meets or exceeds customers' expectations. Customer inquiries and requests may include, but are not limited to:
- Account balance and transactional information
- Check and debit card orders
- Funds transfer, account closure, and other transaction requests
- Wire transfer requests
- Support of bank services (cards, mobile banking, online banking, etc.)
- Basic maintenance and account updates
- Xpress transfers
- General product inquiries and needs
Maintain excellent knowledge of products and services offered by the bank in order to answer questions effectively and recognize sales opportunities.
Identify and correct problems/concerns as necessary while following established policies and procedures.
Maintain security of customers' accounts and confidentiality of customer information.

Other Duties:

Cover Operator role as needed
Provide indirect customer support by assisting coworkers with inquiries and requests for assistance.
Participate in appropriate training in order to maintain required skills.
Perform other duties as assigned.

COMPETENCIES:

Customer Focus:

Respond sensitively to the needs of the customer and take the appropriate action to meet their needs on a timely basis.

Communication:

Effectively express thoughts verbally and in written form; actively listen to others. Able to defuse stressed or angry customers and maintain professionalism in all interactions.

Professionalism:

Project a positive image of the bank to all internal and external customers. Maintain positive relationships and work productively with many varied groups of individuals. Serve as a role model for other employees.

Adaptability:

Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.

Learning Agility:

Openly accept feedback, using this along with knowledge gained to improve performance. Seek out feedback if necessary. Apply feedback to daily work habits.

Problem Solving:

Uses effective problem solving techniques to handle complaints and work with situations that need to be escalated.

Sales:

Must understand the role of sales in a community bank environment. Must be able to address customer needs through appropriate sales and referrals.

Team Player:

Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals.

EDUCATION AND SPECIAL REQUIREMENTS:

High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.
Prefer 1 - 2 years' experience in a related position.
Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment.
This role requires skills needed in a typical office environment including computer skills, communications skills, as well as utilization of office equipment.
Must consent to remote monitoring of incoming customer telephone calls.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY

Quick Apply

Refine Your Search

call center jobs in hills, ia

Customer Contact Center Representative 1

Collections Associate

Telephone Operator

Campus Safety Emergency Communications Dispatcher

Staff Nurse - Integrated Call Center (80%)

Staff Nurse - Triage - Holden Comprehensive Cancer Center (Hybrid/Remote)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center in hills, ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected