Top 12 User support specialists Jobs in Hinesville, Ga

INFORMATION TECHNOLOGY SUPPORT SPECIALIST
City of Jesup —Jesup, GA
- From $59,000 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
12d
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance

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INFORMATION TECHNOLOGY SUPPORT SPECIALIST

City of Jesup -
Jesup, GA

Quick Apply

Job Details

Full-time
From $59,000 a year
12 days ago

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Retirement plan

Qualifications

Authentication
Computer Science
IT user and group management
Driver's License
Bachelor's degree
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Data Security (Data management)
Computer Information Systems
Data backup
Productivity software
Desktop administration
Information Technology

Full Job Description

The City of Jesup is seeking a qualified and motivated Information Technology Support Specialist to provide day-to-day technology support for City departments and employees. This position is responsible for maintaining technology equipment, assisting users with technical issues, supporting cybersecurity awareness efforts, and helping ensure the reliable operation of technology resources used throughout the organization.

The ideal candidate will possess strong technical troubleshooting abilities, excellent customer service skills, and the ability to work independently while managing multiple priorities in a professional municipal environment.

Qualified candidates should submit a completed City employment application, résumé, and copies of applicable certifications.

Applications will be accepted until the position is filled.

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES • Provides technical support to City employees across multiple departments. • Installs, configures, maintains, upgrades, and replaces desktop computers, laptops, printers, mobile devices, and related technology equipment. • Troubleshoots hardware, software, operating system, application, and peripheral device issues. • Performs routine system maintenance, updates, patch management, and device health monitoring. • Assists with user account administration and employee onboarding/offboarding technology needs. • Provides support for network-connected devices and general connectivity issues. • Maintains technology inventory records and equipment documentation. • Documents technical procedures, support activities, and equipment information. • Assists users with identifying and reporting suspicious emails, phishing attempts, malware warnings, and other cybersecurity concerns. • Supports cybersecurity awareness, password security practices, multifactor authentication, and technology-use policies. • Supports routine operational checks and continuity-related technology activities. • Provides technical support for City meetings, presentations, and public events as needed. • Assists staff with software usage and basic technology training. • Maintains confidentiality and security of City information and technology resources. • Completes required training and professional development activities. • Performs other related duties as assigned. MINIMUM QUALIFICATIONS • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Networking, Information Systems, or a closely related field required. Relevant technical training, certifications, and directly related experience may be considered in lieu of a degree. • Minimum of three (3) years of experience in IT support, desktop support, helpdesk support, network support, systems support, or a related technology role required. • Current CompTIA A+ and Network+ certifications, or verifiable equivalent experience, required. • CompTIA Security+ certification or equivalent cybersecurity training strongly preferred. • Experience supporting business technology systems, workstations, and common productivity applications. • Experience administering websites through a content management system preferred. • Experience supporting enterprise email systems preferred. • Practical working knowledge of workstation support, networking fundamentals, user account administration, data security practices, backup awareness, and business applications. • Strong customer service, communication, troubleshooting, analytical, and problem-solving skills. • Ability to work independently, manage multiple priorities, and meet deadlines. • Must possess and maintain a valid Georgia driver's license. • Employment is contingent upon successful completion of a background investigation.

Pay: From $59,000.00 per year

Benefits:

401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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user support specialists jobs in hinesville, ga

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

Military Service - U.S. Navy, Information Technology Professional

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