Top 10 Patient experience concierge Jobs in Hixson, Tn

Patient Experience Concierge
Foundation MedAesthetics —Chattanooga, TN
- Full-time
- Mid-level
- Organizational skills
- Communication skills
Quick Apply
Emergency Medicine APP (Physician Assistant / Nurse Practitioner)
US Acute Care Solutions —Chattanooga, TN
- $33,000 a year
- Mid-level
- ER
- Paid parental leave
- Disability insurance
Emergency Medicine Physician
US Acute Care Solutions —Hixson, TN
- Full-time
- Senior level
- Paid parental leave
- Disability insurance
Lead Nurse Practitioner (NP) / Physician Assistant (PA) – Hormone & Wellness
Diamond Accelerator —Chattanooga, TN
- Up to $75 an hour
- Full-time
- Private practice
- Surgery
- Mid-level
- Wellness program
Quick Apply

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Patient Experience Concierge - Emergency Department (ED) - Springfield Regional Medical Center
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The Patient Experience Concierge serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the…
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Experience Concierge | Patient Experience
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Always seeks new ways to improve the experience for guests entering and departing. Reporting to the Director of Patient Experience, the Experience Concierge…
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Patient Experience Concierge

Foundation MedAesthetics
Chattanooga, TN

Quick Apply

Job Details

Full-time

Qualifications

Collaborate with healthcare professionals
Customer records maintenance
Medical chart preparation
Patient question and concern management
Customer relationship building
Email customer support
Electronic health records (EHR) management
Finance
Phone communication
Client rapport building
Client inquiry handling
Mid-level
Lead Conversion
Financial assistance support services
Concierge services
Lead Nurturing
Customer engagement
Client referral services
Organizational skills
CRM system proficiency
Data accuracy checks
Managing patient records
Care coordination
Referral coordination
Communication skills
Lead generation tracking
Sales data tracking
Client interaction via phone calls
Customer data entry

Full Job Description

Position Summary:

This role is central to the patient's journey, providing an exceptional experience through clear communication, thoughtful guidance, and personalized support. The ideal candidate will demonstrate outstanding customer service, an ability to multitask across departments, and a commitment to supporting patients from initial contact through the consultation process and beyond.

Key Responsibilities:

Qualify incoming leads and guide them through the initial inquiry process.
Offer financing options and assist in navigating available financial resources.
Coordinate medical clearance and ensure all necessary documentation is gathered and accurate.
Build strong rapport with leads and potential patients, acting as a trusted and empathetic point of contact.
Provide concierge-level service, including referrals for accommodations, transportation, and, when needed, to other qualified surgeons in the area.
Maintain excellent written and verbal communication via phone, email, and text messages in a timely and professional manner.
Accurately enter and maintain detailed notes and memos in patient charts within our CRM and EHR systems.
Master and consistently utilize Lead Loop (our lead tracking and management system).
Report any issues or concerns promptly to the Practice Manager.
Collaborate and communicate effectively with all internal departments, including physicians, front desk, and surgical coordinators (“closers”).
Deliver high-level customer service and serve as the personal touch that sets Southern Surgical Arts apart.
Ensure accurate data tracking and contribute to reporting as needed.
Stay educated on practice resources and policies to appropriately support patient questions and needs.

Qualifications:

Previous experience in a medical, hospitality, or high-touch customer service role preferred.
Strong interpersonal skills and a warm, engaging personality.
Excellent verbal and written communication skills.
Proven ability to multitask and maintain organization in a fast-paced environment.
Proficient in CRM systems, preferably Lead Loop, and electronic medical record (EMR) systems.
Ability to gather, manage, and accurately document detailed patient information.
Comfortable discussing financial options with patients.
Professional demeanor and tone at all times.
Strong problem-solving skills and proactive attitude.

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Refine Your Search

patient experience concierge jobs in hixson, tn

Patient Experience Concierge

Emergency Medicine APP (Physician Assistant / Nurse Practitioner)

Emergency Medicine Physician

Lead Nurse Practitioner (NP) / Physician Assistant (PA) – Hormone & Wellness

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