The Unit Tech serves as the focal point of clerical support for patient care and is characterized by its required knowledge of hospital routine, and familiarization with basic medical terminology. Must have excellent Customer Service skills, and is friendly and helpful. Provide physical support to assist patients to performing daily living activities, such as getting out of bed, bathing, dressing, using toilets, standing, walking, or exercising. Being able to answer patient call signals, signal lights, bells, or intercom systems to determine patient's needs. Manages desk area and supplies for work area and maintains supply room and bins for appropriate use. Incumbents perform a variety of record keeping; supply ordering, unit coordination and scheduling duties and handle difficult types of public contact. Have ability to understand physician orders and be able to communicate with multiple departments. Utilizes appropriate phone etiquette when addressing phone calls and directs calls as appropriate.Utilizes appropriate phone etiquette when addressing phone calls and directs calls as appropriate. Requisitions a variety of stock, medical equipment, and supplies based on an understanding of medical procedures and unit requirements, receives supplies for the unit.
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Record Vital signs (temps, BP's, HR, Resp.)
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Document or otherwise report observations of patient behavior, complaints or physical symptoms and abnormal vitals to nurses.
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Feed, undress, wash or assist patients who are unable to do so for themselves..
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Set up patient rooms in preparation for new admissions and provides routine information as requested to staff, patients, visitors, and the public. Greets patients, and visitors, answers call from patients, other medical units, and support units as directed with courtesy and manage bed readiness, notifies housekeeping of rooms needing to be cleaned. Manages bed readiness, notifies housekeeping of rooms needing to be cleaned.
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Schedule appointments and treatments requiring sufficient understanding of medical conditions to estimate priority sequence, or length of treatment anticipated and follow up appointments upon discharge.
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Manages flow of patient, competent with patient locations at all times and updates EPIC patient locations. admissions and Discharges
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Manages census and census logs, night tech reconciles midnight census. Monitors main Monitoring Station and notifying Charge Nurse, Physician, or Primary Care Nurse of concerning alarms or rhythms
Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.
C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.
A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.
R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.
E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.
ORGANIZATION EXPECTATIONS:
Communication
The process of sending and receiving messages with words, verbally, written or in sign language.
Customer Focus
Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.
Initiative
Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.
Self-Development
Lifelong, voluntary, and self-motivated learning.
Teamwork
Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.
SKILLS, KNOWLEDGE AND ABILITIES
Medical procedures (common)
Hospital routines/procedures
Patients - Admitting/Discharging/Transferring
Communication skills - oral/written
Communication skills - oral/written
MINIMUM EXPERIENCE REQUIRED
Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment listed above is qualifying. An example of a way these requirements might be acquired is: One year of general clerical or patient care experience in a hospital, clinic or medical office.
MINIMUM EDUCATION REQUIRED
High School Diploma or GED
LICENSURE/CERTIFICATION REQUIRED
Basic Life Support (BLS) Certification
