Front Desk Manager
Hampton Inn & Suites by Hilton — Grandville, Michigan
Hampton Inn & Suites by Hilton in Grandville is seeking an experienced Front Desk Manager to join our hotel leadership team.
We are looking for either an experienced hotel Front Desk Manager or a strong, experienced Front Desk Agent who is ready to take the next step into hotel leadership.
The Front Desk Manager plays an important role in the daily operation of the hotel and works closely with the General Manager and Assistant General Manager to ensure our Front Desk team provides the friendly, efficient, and dependable service our guests expect from Hampton by Hilton.
This is a hands-on management position. The Front Desk Manager will supervise and support the Front Desk team while also regularly working scheduled Front Desk and management/mid shifts.
Responsibilities
As Front Desk Manager, your responsibilities will include:
- Overseeing the daily operation of the Front Desk
- Supervising, coaching, and supporting Front Desk Agents
- Training new Front Desk employees
- Helping maintain Hampton and Hilton service standards
- Ensuring guests receive professional, friendly, and efficient service
- Assisting Front Desk Agents with guest concerns, difficult situations, and service recovery
- Monitoring Front Desk procedures and ensuring policies are being followed
- Communicating important information between shifts and hotel departments
- Assisting with Front Desk scheduling and shift coverage
- Helping maintain an organized, professional, and welcoming Front Desk environment
- Working closely with the General Manager and Assistant General Manager on Front Office operations
- Completing regular Front Desk shifts as part of the weekly schedule
- Working management/mid shifts as operational needs require
- Helping ensure the Front Desk is properly prepared for arrivals, departures, special requests, groups, and other hotel activity
- Leading by example and helping create a positive, accountable, and guest-focused Front Desk team
What We're Looking For
Our ideal candidate:
- Has previous hotel Front Desk experience
- Previous hotel supervisory or management experience is strongly preferred
- Experienced Front Desk Agents with demonstrated leadership ability are encouraged to apply
- Is dependable, organized, professional, and able to lead a team
- Has strong guest-service and communication skills
- Are comfortable handling guest concerns and making operational decisions
- Can train, coach, and hold employees accountable when necessary
- Is able to remain calm and professional in a fast-paced hotel environment
- Is comfortable working independently and as part of the hotel leadership team
- Understands that hotel operations require flexibility and teamwork
Experience with Hilton or Hampton by Hilton is a plus.
Schedule & Availability
Open availability is required for this position.
Candidates must be available to work:
- Weekdays
- Weekends
- Morning shifts
- Evening shifts
- Mid/management shifts
- Holidays when required by hotel operations
Because this is a hotel management position, the Front Desk Manager must be able to adjust their schedule based on business levels, employee coverage, and the needs of the hotel.
There will be days when you are scheduled as the acting manager as well as days when you will work a regular Front Desk shift alongside the team.
If you do not have open availability but are interested in working at our Front Desk, we encourage you to apply to one of our Front Desk Agent postings instead.
Why This Position?
This is a great opportunity for someone who enjoys hotel operations, guest service, and working with people and is ready to take on greater responsibility.
For an experienced Front Desk Agent, this position offers the opportunity to move into hotel leadership, gain management experience, train and develop employees, and become an important part of the hotel's management team.
If you are dependable, guest-focused, comfortable taking leadership responsibility, and ready to help lead a successful Front Desk team, we would like to hear from you.
Apply today to join the team at Hampton Inn & Suites by Hilton in Grandville.
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
