IT Service Specialist
Asahi Kasei —Cary, NC
- $70,000 - $85,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
IT Support Specialist
North Carolina Medical Board —Raleigh, NC
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
5d
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
IT Support Generalist (Full Time)
Agri Supply Company —Garner, NC
- $58,000 - $73,000 a year
- Weekends as needed
- Google Workspace
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
First Level IT Support
Drees & Sommer Digital Services —Cary, NC
- From $50,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- English
Quick Apply
8d
Technology Support Technician
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $55,265 - $66,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Retirement plan
11d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
First Level IT Support Specialist– US
Drees & Sommer SE —Cary, NC
- Full-time
- Microsoft Outlook
- Computer Science
- English
1d
IT Support Assistant
Chapel Hill - Carrboro City Schools —Chapel Hill, NC
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
5d
IT Support Engineer – Level 1
IT Practice —Raleigh, NC
- $15 - $25 an hour
- Contract
- HIPAA
- Windows
- Power tools
Quick Apply
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
IT Support Specialist (Entry Level - Tier 1)
The Timothy Initiative —Raleigh, NC
- $19.23 - $24.04 an hour
- Full-time
- Computer literacy
- Office
- Entry level
Quick Apply
1d
IT Technician II
Chapel Hill - Carrboro City Schools —Chapel Hill, NC
- Full-time
- School experience
- Google Workspace
- Azure
HCIT Support Specialist - Overnight Shift
Konica Minolta Healthcare Americas —Garner, NC
- 8 hour shift
- Remote
- HIPAA
- Research
- Mid-level
Quick Apply
3d
Software Support Analyst (Full-Time Remote, North Carolina Based)
Alliance Health —Morrisville, NC
- $73,727 - $94,002 a year
- Full-time
- Remote
- Background check
- Computer Science
- Writing skills
- Disability insurance
- Health insurance
5d
Tier 3 IT Support Engineer
Atlantic Technology Services —Raleigh, NC
- $70,000 - $90,000 a year
- On call
- 5 years
- AWS
- Driver's License
Quick Apply
1d
Associate Endpoint Analyst
Campbell University —Buies Creek, NC
- Full-time
- Research
- Mid-level
- Windows
Associate Computer Operator
Altera Digital Health Inc. —Raleigh, NC
- Full-time
- Customer service
- Windows
- 1 year
Onsite Deskside Engineer - Durham, North Carolina
Slipstream IT —Durham, NC
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- In-person
- Disability insurance
- Health insurance
Quick Apply
2d

I want to receive the latest job alert for desktop support in holly springs, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Specialist

Asahi Kasei -
Cary, NC

Apply Now

Job Details

Full-time
$70,000 - $85,000 a year

Benefits

Health insurance

Qualifications

IT transformation
Enterprise software
Productivity software support
UEM

Full Job Description

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.

Veloxis Pharmaceuticals is an Asahi-Kasei Group Company based in Cary, NC. Our purpose is to transform transplant medicine as the primary partner to the community of transplant healthcare providers and their patients; our focus is in developing new therapies and programs to help transplant healthcare providers and the patients they treat. Veloxis provides a dynamic and innovative place to work that encourages professional development and embraces diversity. We seek creative, intelligent, action-oriented, and passionate individuals who thrive in a collaborative team environment. If you are interested in being part of a patient-centric company, then we invite you to learn more about the employment opportunities available at Veloxis. Our success is tied to the contribution of every team member, which is why we provide a valuable and competitive compensation package that includes health and insurance benefits, training, and development opportunities, as well as performance-based bonus eligibility.

Company:

Veloxis Pharmaceuticals, Inc.

Job Description:

SUMMARY OF KEY RESPONSIBILITIES

End-User Support & Incident Resolution

Provide Tier 1 (On-site) and 2 technical support for escalated issues involving laptops, mobile devices, email, and enterprise applications
Troubleshoot and resolve authentication, access, and device-related issues (e.g., BitLocker recovery, Outlook/iOS configuration)
Investigate and diagnose advanced Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions
Support users during live issues by gathering diagnostics, screenshots, and logs

User Provisioning & Access Management

Coordinate and fulfill access requests for enterprise systems (e.g., Microsoft 365, email systems)
Partner with business and/or IT stakeholders to understand access requirements and ensure appropriate provisioning
Collaborate with your leader to continuously improve onboarding and offboarding execution efficiency.
Assist with account lifecycle tasks including onboarding, offboarding, updates, and migrations

Device Lifecycle & Mobility Management

Support deployment, shipment, and return of corporate devices (laptops, iPhones, iPads)
Ensure we have agreed levels of hardware inventory to ensure life-cycle demand
Provide guidance, migration instructions, and user communications for hardware rollouts
Manage device-related policy enforcement and compliance with established IT operation controls

IT Migrations & Transformation Initiatives

Execute and support enterprise transformation projects (Microsoft365 environment)
Update relevant operations documentation (Work instructions, Architecture, knowledge, etc.)
Communicate status of assigned actions to relevant leader and take ownership to collaborate on issues with vendors or internal IT.

Communication & User Enablement

Draft and send targeted communications to employees regarding IT changes, action items, and policies
Provide clear instructions for end users during onboarding or transitions (e.g., orientation, device setup, system updates)
Respond to user inquiries with guidance, troubleshooting steps, and follow-up actions

Collaboration & Cross-Team Coordination

Work closely with IT leadership, vendors, and business stakeholders to execute service delivery tasks
Participate in IT operational meetings, CAB reviews, and project discussions as a subject matter contributor

Service Improvement & Documentation

Create and maintain technical documentation, user guides, and workarounds for common issues
Identify opportunities to improve service delivery processes and user experience
Assist in training and onboarding new IT staff or contractors

SUMMARY OF KEY RESPONSIBILITIES

Strong troubleshooting and analytical skills across Microsoft 365 and endpoint devices
business translation)
Customer service orientation with ability to manage high-volume support
· Ownership and follow-through on complex tasks and escalations
Ability to coordinate incidents and service requests across multiple stakeholders and concurrent workstreams

REQUIRED QUALIFICATION & SKILLS

4+ years of IT support or service delivery experience
B.S. / B.A. in business, computer science or other disciple preferred but not required
Experience supporting enterprise environments and migrations
Solid understanding of M365 administration, endpoint management, enterprise applications, and troubleshooting tools
Relevant certifications (e.g., Microsoft, Azure, Intune, etc.) preferred
ITIL Foundation skills preferred
Experience in working with users outside the US is preferred

#Hybrid

#LI-AS1

The annual base compensation range for this role is $70,000 - $85,000 and is classified as hourly non-exempt* Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions.

As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.

As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.

Apply Now

Refine Your Search

desktop support jobs in holly springs, nc

IT Service Specialist

IT Analyst

IT Support Specialist

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

IT Support Generalist (Full Time)

First Level IT Support

Technology Support Technician

Level 1 Analyst IT Help Desk

First Level IT Support Specialist– US

IT Support Assistant

IT Support Engineer – Level 1

Service Desk or Helpdesk

IT Support Specialist (Entry Level - Tier 1)

IT Technician II

HCIT Support Specialist - Overnight Shift

Software Support Analyst (Full-Time Remote, North Carolina Based)

Tier 3 IT Support Engineer

Associate Endpoint Analyst

Associate Computer Operator

Onsite Deskside Engineer - Durham, North Carolina

I want to receive the latest job alert for desktop support in holly springs, nc

Related Searches

Explore jobs in more locations

SUMMARY OF KEY RESPONSIBILITIES

SUMMARY OF KEY RESPONSIBILITIES

REQUIRED QUALIFICATION & SKILLS

Job Seeker Tools

Employer Tools

Browse

Stay Connected