Top 12 It technician ii Jobs in Holly Springs, Nc

MSP Tier 2 IT Support Technician -Not Remote
TeamLogic IT, Durham, NC —Durham, NC
- $28 - $36 an hour
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Service Desk Technician II
Valeris, Inc. —Morrisville, NC
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
10d
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
System Support Analyst II
Victra - Verizon Wireless Premium Retailer —Durham, NC
- Weekends as needed
- Research
- Mid-level
- Office
- Paid training
- Dental insurance
Quick Apply
3d
Computer Operator II
Koniag Government Services —Durham, NC
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Tier 2 Cloud Support
Raleigh, NC
- Weekends as needed
- Mid-level
- Office
- Windows
IT Technician II
Chapel Hill - Carrboro City Schools —Chapel Hill, NC
- Full-time
- School experience
- Google Workspace
- Azure
IT Help Desk Technician – Level 2 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Mid-level
Ev Charging Tier 2 Technician
IONNA LLC —Raleigh-Durham, NC
- Overtime
- 5 years
- Experience equivalent to degree accepted
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Salesforce Application Development and Support Engineer II
Ryder System —Raleigh, NC
- $60,000 - $80,000 a year
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
5d
Level one/ Level two
Mindcentric Inc —Raleigh, NC
- $3,841.16 a month
- Full-time
- Computer science
- Computer Science
- Experience equivalent to degree accepted
- Dental insurance
- 401(k)
Quick Apply
9d

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MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT, Durham, NC
Durham, NC

Quick Apply

Job Details

Full-time
$28 - $36 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication

Full Job Description

Benefits:

Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance

Summary:
We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Responsibilities:

Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.
Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.

Knowledge, Skills, & Qualifications:

Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.
Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.

Preferred Additional Qualifications

Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).
Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).

Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
Collaborative and supportive team culture.

Benefits:

Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Professional development and certification reimbursement
Opportunities for career advancement

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Quick Apply

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it technician ii jobs in holly springs, nc

MSP Tier 2 IT Support Technician -Not Remote

Service Desk Technician II

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

System Support Analyst II

Computer Operator II

Tier 2 Cloud Support

IT Technician II

IT Help Desk Technician – Level 2 SkillBridge Fellow

Ev Charging Tier 2 Technician

Salesforce Application Development and Support Engineer II

Level one/ Level two

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