Case Manager II/Driver
Case Manager II/Driver reports directly to the Program Coordinator of the U.S.VETS program in which the Case Manager is assigned. Case Manager II is responsible for guiding veterans to achieve their highest level of independence. Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each client's needs.
FLSA Classification: Non-Exempt
Responsibilities
For Case Managers of all U.S.VETS Programs:
- Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
- Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services
- Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete Collaborates with clients to complete Individual Action Plans (IAP)
- Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
- Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format Reviews and documents updates for IAPs every month
- Completes timely discharge summaries
- Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients Assists in quality management activities, data collection, and preparing reports
- Facilitates client life skills classes
- Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
- Conducts random drug and alcohol screenings of clients
- Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
- Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
- Documents client referrals for services
- Attends scheduled team meetings and training
- Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
- Drive company vehicle for client transportation or other work-related activities
- Performs other duties as required
- Additional Program-Specific Duties
U.S.VETS has various programs in which a Case Manager may be assigned, including Transitional Housing, Permanent Housing, Workforce, Supportive Services for Veteran Families, and Incarcerated Veterans Transition Program, which have additional program-specific duties as outlined below.
For Case Managers working with Transitional Housing Clients:
- Focuses on providing case management services that result in clients transitioning to permanent housing
- Ensures clients are accounted for daily through contact, bed check, and/or daily sign-in logs
- Monitors program rent/participant fee compliance to assist clients in prioritizing housing
- Additionally, programs with scattered-site transitional housing such as the Transition In Place (TIP) Program, locate housing units in the community that meet clients’ needs
For Case Managers working with SSVF Clients:
- May report directly to the SSVF Team Leader if applicable
- Conducts rapid rehousing and homeless prevention services for veterans and their families
- Works with clients to develop a Housing Stability Plan Provides case management services to family members in the veteran household Conducts home visits to provide case management services
- Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs
- Maintains compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third parties on behalf of veteran households including cross-referencing HMIS
- Assists in rapidly placing homeless veteran families into housing
- Conduct Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families' rental units
- Coordinates with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case manages them while they are on the Rapid Rehousing Track of the program
Requirements
- Bachelor’s Degree required
- Degree in Social Work, Psychology, Counseling, or other related social service field preferred
- Two years of experience in social services or related field preferred
- Experience working with homeless and/or veterans preferred
- Certification in Substance Abuse Counseling preferred
- Experience facilitating support groups preferred
- Strong oral and written communication skills
- Professional manner and appearance
- Ability to work independently and within a team
- Ability to take direction
- Ability to work effectively with diverse groups of clients, staff, and community members
- Computer proficient in Microsoft Office and Internet
- Valid driver’s license required, must meet company insurance requirements, and complete a provided driver training course
NON-DISCRIMINATION POLICY
U.S.VETS subscribes to the principles of Equal Employment Opportunity. U.S.VETS’ policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, U.S.VETS intends to comply fully with applicable federal, state, and local employment laws, and the information requested on this application will be used only for purposes consistent with those laws.
AMERICANS WITH DISABILITIES ACT - REQUEST FOR REASONABLE ACCOMMODATION In accordance with requirements of the Americans with Disabilities Act, U.S.VETS’ policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify U.S.VETS in any of the following ways: by calling 213-542-2600, U.S. Mail, or hand deliver to U.S.VETS, 800 West 6th Street, Suite 1505, Los Angeles, CA 90017. Attention: Human Resources – Job Applicant Request. OUR MISSION To end and prevent veteran homelessness. We empower veterans and their families through housing, comprehensive services and advocacy.
Job Type: Full-time
Pay: Up to $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
Experience:
- Microsoft Office: 1 year (Required)
- Social work: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
