Are you passionate about breaking cycles and building futures?
Hood River County's Parole & Probation Department is looking for a driven, compassionate Case Manager to join the Program for Improving People’s Access to Community-based Treatment, Support, and Services (IMPACTS) — a cutting-edge initiative designed to divert high-need individuals away from jails and emergency rooms and toward real, lasting support. In this role, you won't just manage cases — you'll change trajectories. Working at the intersection of behavioral health, housing, and criminal justice, you'll build meaningful relationships with some of the community's most vulnerable individuals while collaborating with law enforcement, healthcare providers, tribal partners, and community organizations to create coordinated care that actually works. If you thrive in dynamic environments, believe in second chances, and want your work to matter beyond a desk, this is the opportunity you've been looking for.
This is a full-time, on-site position with a M-F, 8am-5pm. It is funded by an IMPACTS grant. Funding is guaranteed through fiscal year 2027 (June 30); subsequent years are subject to annual grant application approval. This position reports to the Parole & Probation Division Commander and the LEAD Program Analyst who set goals, assign caseloads, and review performance by observation, file audits and regular staffing needs.
Applicants will need to be familiar with and comply with the County’s Personnel and Administrative Code and not have any criminal arrests or convictions. They will need to possess a working knowledge of the Parole and Probation Code of the State of Oregon (Chapter 144).
Minimum Requirements:
- Bachelor’s degree in: Social Work, Psychology, Criminology, Criminal Justice Administration, or related field; OR
- Associate degree in one of the above fields and three (3) years of relevant experience; OR
- Five (5) years of relevant experience in lieu of a degree.
- Relevant experience includes case management, behavioral health services, and work with justice-involved populations. Or any equivalent combination of education and experience that demonstrates the ability to perform the duties of the position.
Essential Responsibilities:
- Conduct assessments to identify participant needs related to mental health, substance use, housing, and social supports.
- Develop, implement, and regularly update individualized service plans in collaboration with clients and partner agencies.
- Provide intensive case management and care coordination for high-risk, high-need individuals.
- Facilitate access to behavioral health treatment, substance use services, housing, and other community-based supports.
- Support diversion efforts by coordinating with law enforcement, probation, jails, and courts to reduce incarceration and hospitalization.
- Support clients in understanding and complying with supervision requirements and court conditions.
- Maintain accurate, timely, and chronological documentation of all client activity.
- Prepare reports and required documentation in accordance with program and grant requirements.
- Communicate relevant client information to supervising officers and appropriate partners in accordance with policy.
- Provide case-related information and documentation to support court and supervision processes, as appropriate.
- Implement evidence-based practices, including Motivational Interviewing, in caseload management.
- Ensure work is conducted in accordance with applicable Community Justice and program standards.
- Conduct face-to-face, collateral, and periodic field-based contact with clients as needed.
- Collaborate with internal staff and community partners to support coordinated service delivery.
- Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates, and members of the public.
- Perform other duties as assigned in support of program and departmental operations.
Qualifications:
- Knowledge of case management principles, including client assessment, service planning, care coordination, and documentation.
- Knowledge of behavioral health and substance use disorders and their impact on individuals and communities.
- Knowledge of community-based resources, including behavioral health, housing, medical, and social service systems.
- Understanding of the criminal legal system and challenges faced by justice-involved individuals.
- Knowledge of trauma-informed and person-centered approaches.
- Strong communication skills, including active listening and clear written and verbal communication.
- Ability to build rapport and effectively engage individuals with complex needs.
- Ability to coordinate services across multiple systems and providers.
- Strong organizational and time management skills to manage caseloads and documentation requirements.
- Problem-solving and critical thinking skills to assess needs and identify solutions.
- Ability to maintain confidentiality and exercise sound ethical judgment.
- Ability to work independently and as part of a multidisciplinary team.
- Cultural competence and ability to work effectively with diverse populations.
- Ability to advocate clients’ needs, connecting them to resources, and ensuring rights are respected.
- Crisis Intervention Skills: Recognizing and responding to mental health, domestic violence, or other urgent situations.
- Proficiency in computer systems, including case management software and Microsoft Office.
- Ability to use ethical judgement and confidentiality following professional ethics, protecting client privacy, and making responsible decisions.
- Time management efficiently handling caseloads, balancing administrative work with client interactions, and meeting deadlines.
Wage Range: $28.91 - $39.57 per hour depending on experience
Longevity: 2.5% on base salary beginning after the 5th year of employment; additional 2.5% increase each 5-year period thereafter.
Additional Compensation: Spanish Bilingual Fluency
Benefits: 100% paid Public Employee Retirement; shared cost for medical, dental, and vision insurance; paid sick leave; paid vacation; 11 paid holidays; Flexible Spending; Deferred Compensation; and HRA.
Application Process: Review and complete the full Hood River County Application. Applications can be found on the Hood River County website within the Services > Employment tab www.hoodrivercounty.gov. This position will remain open until filled, and we aim to hold the first round of interviews in late-July. We will be reviewing applications frequently.
If there are any questions regarding this process, please reach out to Hood River County Human Resources.
Email: [email protected]
Phone: 541-387-6879
In Person: 601 State Street, Hood River, OR – 3rd Floor Administration Office
HOOD RIVER COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Pay: $28.91 - $39.57 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
