Bonneville Hot Springs Resort and Spa
Bonneville Hot springs Resort and Spa is a burgeoning retreat that embraces the natural beauty and resourses that suround it. Nestled in a mountain gorge area, our resort and spa is a serene sanctuary where nature and wellness converge.
Fed by pure, mineral-rich natural hot springs that rise from deep within the earth, our indoor pool and hot tubs offer year-round immersion in soothing, therapeutic waters. Guests and team members alike enjoy the restorative warmth of these geothermal pools while surrounded by towering peaks, crisp clean air, and the quiet beauty of the mountain landscape.
This is a place dedicated to relaxation, rejuvenation, and exceptional hospitality—where the healing power of the springs is at the heart of every experience.
Job Description
The Resort Manager will serve as a key operational leader and cultural developer
during an exciting stage of growth. Reporting directly to the ownership team and
providing key insight for future success, the Resort Manager plays a critical role in
ensuring exceptional daily operations and delivering extraordinary guest experiences
throughout each department.
The Resort Manager will oversee the day-to-day operations of Rooms, Food &
Beverage, Security, Spa, and Maintenance, ensuring a positive team driven work
environment and coordination between departments while championing the service
philosophy that defines the Bonneville experience. This leader will help shape our
hospitality culture and elevate standards of operation.
Financial Oversight; Operational Performance
- Partner with the ownership team to oversee the resort’s financial performance,
ensuring alignment with annual budgets, forecasts, and strategic goals.
- Monitor departmental financial results across Rooms, Food & Beverage, Spa,
and Maintenance operations, identifying opportunities to improve profitability and
efficiency.
- Review financial reports, including revenue performance, labor costs, and
operating expenses, ensuring departments remain within budgetary guidelines.
- Work closely with department leaders to drive revenue optimization, expense
management, and a labor culture that promotes productivity while maintaining
exceptional hospitality standards.
- Ensure adherence to financial controls, guide department heads through
purchasing procedures, and inventory management practices.
Operational Leadership
- Provide leadership and operational oversight for Rooms, Food & Beverage, Spa
and Maintenance departments.
- Partner closely with department leaders to ensure the successful execution of
day-to-day resort operations and guest services, conducting monthly reviews of
set goals and standards of practice.
- Lead and inspire teams to deliver service excellence through example and
trainings as needed.
- Ensure property standards are maintained at high and consistent level through
regular, in person monitoring.
- Foster a collaborative culture that encourages accountability, innovation,
inclusion, and professional growth.
- Participate in the recruitment, hiring, scheduling, training, and development of
team members across the resort.
- Support performance management through regular coaching, feedback,
documentation, and when necessary, disciplinary processes.
- Promote a team culture of respect, accountability, and genuine hospitality that
reflects the values and service philosophy of Fusion Lodging.
Guest Experience
- Be the face of Bonneville Hot Springs by continuous re-enforcing service
standards across all departments. Create a positive culture of the highest
adherence to standard compliance.
- Take an active leadership role in guest relations by initiating guest interactions,
maintaining relationships with repeat guests, and resolving service concerns
promptly and thoughtfully.
- Continuously review and elevate all areas of resort operations.
- Offer input on and assist with development of events and resort features.
The targeted compensation range for this full time year round, exempt position is
$80,000 to 90,000.
Qualifications
- 2 years+ experience in a similar position, in an elevated hospitality environment
with similar leadership responsibilities
- Proven experience in operations of multiple departments and direct employee
oversight
- Strong understanding of financial compliance within budgetary limitations
- Demonstrated leadership ability to inspire teams and drive service excellence
- Exceptional guest engagement and problem-solving skills.
- Ability to operate in a fast-paced environment utilizing time management and
prioritization dynamics
- Familiarity with HR solutions and conflict resolution
Pay: $80,000.00 - $90,000.00 per year
Benefits:
Work Location: In person
