Top 1 911 dispatcher / telecommunicator Jobs in Hoover Al

Emergency Communications Officer - 911 Dispatcher
City of Hoover —Hoover, AL
- $26.02 - $40.37 an hour
- Weekends as needed
- Background check
- Spanish
- Computer literacy

Check out these similar jobs

Based on your search for 911 dispatcher / telecommunicator jobs.

Emergency Communications Officer - 911 Dispatcher
City of Hoover —Hoover, AL
Valid driver's license and ability to obtain/maintain City of Hoover Driver's Permit. One (1) year or more of full-time experience in customer service,…
$26.02 - $40.37 an hour

I want to receive the latest job alert for 911 dispatcher / telecommunicator in hoover al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

911 dispatcher / telecommunicator jobs near hoover al

Emergency Dispatcher jobs in Hoover, AL

Emergency Room Nurse jobs in New Jersey

Emergency Dispatcher jobs in Independence, MO

Truck Dispatcher jobs in Fort Worth, TX

Emergency Dispatcher jobs in Massachusetts

Emergency Dispatcher jobs in Elk Grove, CA

Emergency Dispatcher jobs in Sacramento, CA

Dispatcher jobs in Chesapeake, VA

Emergency Room Nurse jobs in San Francisco, CA

Emergency Communications Officer - 911 Dispatcher

City of Hoover -
Hoover, AL

Apply Now

Job Details

Full-time
$26.02 - $40.37 an hour

Qualifications

Computer operation
Computer literacy
High school diploma or GED
Driver's License
Desktop applications
Typing

Full Job Description

Overview:

Starting Salary: $26.02

Qualifications:

High School Diploma or GED
One (1) year or more of full-time experience in customer service, administrative, clerical, IT, public safety, or related field
Ability to operate a computer and navigate various computer programs and/or systems
Ability to successfully pass keyboarding and job simulation test
Must successfully obtain APCO Public Safety Telecommunicator 1 (PST 1), APCO Emergency Medical Dispatch (EMD), and American Heart Association BLS CPR certification before completion of training
Valid driver's license and ability to obtain/maintain City of Hoover Driver's Permit
Ability to pass a thorough background check process and pre-employment screening
Ability to work varied shifts including nights, weekends and/or holidays

Preferred Qualifications:

Experience as a dispatcher, telecommunicator, or similar role with a public safety or emergency medical agency
Associate’s degree or higher in Emergency Management, Criminal Justice, Public Administration, Business Administration or related field
Ability to read, write, and converse in Spanish.

Responsibilities:

Answer emergency and non-emergency calls, gather necessary details, verify caller location and phone number, and ensure all calls are routed appropriately.
Dispatch police, fire, and EMS units following established procedures.
Maintain consistent radio communication with field units, providing updates and monitoring their status throughout the incident.
Track and document all unit activity in the CAD system. Handle TDD/TTY/RTT calls for the hearing-impaired community, ensuring accurate and efficient communication.
Operate the multi-line phone system, CAD, mapping systems, and other necessary equipment.
Perform daily checks of all systems and report any malfunctions or issues to the supervisor immediately.
Accurately enter call information, dispatch details, and responder activity into the CAD system.
Keep detailed logs of all radio traffic and updates throughout each shift.
Complete and submit required forms and reports.
Assist other departments or agencies as needed and handle additional administrative duties as assigned.
Maintain effective communication with supervisors, co-workers, and outside agencies.
Provide excellent customer service to the public in all interactions, maintaining a professional demeanor even in high-pressure situations.
Performs other related duties as directed.

Supplemental Information:

This is a safety-sensitive position responsible for receiving and processing emergency and non-emergency calls for police, fire, and medical assistance. The Emergency Communications Officer (ECO) operates communications equipment to relay critical information to appropriate public safety agencies while maintaining professionalism and accuracy in high-stress situations. The ECO is also responsible for monitoring and managing radio traffic, keeping accurate records in the computer-aided dispatch (CAD) system, and ensuring the smooth coordination of emergency responses.

Apply Now

Refine Your Search

911 dispatcher / telecommunicator jobs in hoover al

Emergency Communications Officer - 911 Dispatcher

Check out these similar jobs

I want to receive the latest job alert for 911 dispatcher / telecommunicator in hoover al

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected