JOIN OUR TEAM AT COFFEE CUP TRAVEL PLAZAS TA EXPRESS!
At Coffee Cup Travel Plazas, our team is our most important guest!
This isn't just a job. It's an opportunity to grow, lead, and be part of a team that values hard work, community, teamwork, efficiency, and autonomy. We create a positive, fast-paced workplace where both our team members and guests thrive.
Why Join Coffee Cup?
We offer a variety of benefits designed to support you, whether you're just starting out or building a long-term career.
Benefits for All Team Members
- Weekly Pay
- 401(k) with Company Match
- Paid Time Off (PTO)
- Premium Pay for Overnight Shifts
- Opportunities for Wage Increases Through Annual Merit Reviews
- Employee Referral Bonuses
- Employee Assistance Program (EAP)
- Coffee Cup Wellness Program
- Team Recognition Rewards
- Free Birthday Meal
- 50% Shift Meal Discount
- Free Coffee & Fountain Drinks While Working
- Corporate Coaching for Personal & Professional Growth
- Years of Service Awards & Bonuses
- Scholarship Opportunities for Recent Graduates and Children of Team Members (select locations)
Additional Benefits for Full-Time Team Members
- Company-Sponsored Health Insurance
- Health Savings Account (HSA)
- Dental, Vision & Life Insurance
- Flexible Spending Accounts (Medical & Dependent Care)
- Short-Term Disability Coverage
Position Overview
The Merchandising Team Leader supports store leadership to maximize inventory accuracy. This hands-on leadership role leads by example while assisting with product receiving, stocking, merchandising, inventory control, and maintaining a clean, organized, and guest-ready sales floor. The Merchandising Team Lead supports and coaches team members, promotes exceptional guest service, and assists the General Manager in achieving operational goals.
This position requires a flexible schedule that includes days, evenings, rotating weekends, holidays, and occasional overnight support.
Essential Responsibilities
Leadership & Operations
- Work alongside the General Manager to support daily merchandising and inventory operations.
- Lead by example while helping prioritize daily work assignments.
- Support the General Manager by coaching, training, and assisting team members with merchandising, stocking, and receiving procedures.
- Encourage teamwork, accountability, and exceptional guest service.
- Assist with store projects and operational priorities.
- Provide support to other departments as business needs require.
- Help maintain a clean, safe, and organized work environment.
Merchandising & Inventory
- Assist with receiving, unloading, organizing, stocking, and replenishing merchandise throughout the store.
- Help maintain accurate inventory through replenishment, ordering, inventory counts, and company inventory systems, including PDI.
- Monitor inventory levels to reduce out-of-stocks and prevent excess inventory.
- Assist with vendor deliveries, product returns, and vendor credits.
- Execute merchandising plans, promotional displays, pricing updates, seasonal sets, and planogram changes.
- Ensure shelves, coolers, displays, and stockrooms remain clean, organized, and fully stocked.
- Merchandise products in an attractive manner that maximizes sales and enhances the guest experience.
Sales Floor & Guest Service
- Help maintain a clean, organized, and guest-ready sales floor.
- Restock shelves, coolers, endcaps, and promotional displays throughout the day.
- Assist with sales floor resets, display assembly, and fixture changes.
- Inspect damaged or returned merchandise and follow company procedures.
- Follow inventory protection and loss prevention practices.
- Deliver friendly, prompt, and knowledgeable service to every guest.
- Assist guests in locating merchandise and answering product questions.
- Maintain Coffee Cup's high standards for hospitality and store presentation.
Safety & Operational Excellence
- Follow all company safety policies and procedures.
- Safely operate pallet jacks, carts, ladders, and other material handling equipment.
- Properly handle cleaning chemicals and hazardous materials.
- Keep receiving areas, stockrooms, and workspaces clean, organized, and free of safety hazards.
- Work cooperatively with all departments to support travel plaza operations.
- Perform other duties as assigned.
Qualifications
Minimum Qualifications
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Previous retail, merchandising, inventory, warehouse, customer service, or leadership experience preferred.
- Strong organizational, communication, and time management skills.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Basic computer skills and willingness to learn company inventory systems, including PDI.
- Dependable, trustworthy, and self-motivated.
Preferred Qualifications
- Previous shift lead or supervisory experience.
- Experience in convenience store, grocery, retail, warehouse, or inventory operations.
- Knowledge of merchandising standards and inventory control practices.
Physical Requirements
This position requires the ability to:
- Stand and walk for extended periods.
- Frequently lift, carry, push, and pull up to 50 pounds.
- Bend, squat, kneel, reach, twist, and climb ladders throughout the workday.
- Receive, unload, and stock merchandise, including coolers and storage areas.
- Safely operate pallet jacks and other material handling equipment.
- Work in refrigerated storage areas and various weather conditions during deliveries.
- Communicate effectively with guests, vendors, and team members.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why You'll Love Working Here
As a Merchandising Team Lead, you'll work alongside the General Manager to help create a clean, organized, and well-stocked travel plaza while supporting the success of your team. If you enjoy leading by example, staying organized, and creating an exceptional shopping experience for every guest, Coffee Cup Travel Plazas is the place for you.
