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Gate Security Coordinator

Hot Springs Village Property Owners Assoc -
Hot Springs Village, AR

Quick Apply

Job Details

Full-time
$17 an hour

Qualifications

Contract management
In-person customer service
De-escalation techniques
Conflict de-escalation
High school diploma or GED

Full Job Description

Summary: The Gate Security Coordinator serves within Community Support and is directly supervised by the Community Support Manager. Staff member will follow all Federal and State Laws, County Ordinances, Hot Springs Village Declaration and Protective Covenants, Policies, Rules and Regulations governing Hot Springs Village.

This staff member will be the primary contact for all gate issues, both manned and unmanned. They will coordinate with several different departments for the investigation of gate violations and gate damage. This position is responsible for minor gate repairs as needed to keep the gate in service. They will also directly observe contract gate personnel to ensure compliance with the Post Orders and other contracted responsibilities. This position may include testifying in a Court of Law or HSVPOA Board of Directors hearings. The staff member must promote the philosophical goals and mission statement of HSVPOA.

Essential Duties and Responsibilities include the following. Other duties may be assigned as needed.

Must become the subject matter expert on all HSVPOA protective covenants and the gate Post Orders
Communicates and coordinates with other departments for investigations, to include, but not limited to, the IT Manager, HSV Maintenance, contracted security, payment clerks, and the HSV Police Department
Responds to all gate complaints and communicates issues to the security contractor when necessary
Performs on-site direct observation of contracted gate security to ensure contractual compliance and identify shortfalls.
Documents and communicates contract shortfalls to the Community Support Manager and contract security management for resolutions
Interacts professionally, tactfully, and effectively with the public in sometimes stressful situations
Receives complaints and enters the complaint in the computer tracking system for records and tracking purposes
Responds to gate damage reports and makes on-site repairs and/or communicates repair needs to maintenance
Reviews video footage to determine the cause and perpetrator of gate damage
Communicates violation and resulting fine/repair fee with perpetrators of gate damage
Tracks and pursues reimbursement/collections for gate damage caused by both members and non-members
Prepares written directives for perpetrators to indicate the corrective action(s) required.
Enters violations into the computer system to ensure timely follow up within established timeline
Prepares case material for presentation to POA officials, committees, county or state officials, to be presented when requested. Presents evidence and other material in various proceedings to include legal proceedings.
Attends appeal sessions with the Board of Directors to represent the POA and prepares statements/evidence to support our position on the appeal
Acts as gate attendant when necessary to facilitate gate operations
Required to drive POA vehicle or personal vehicle while conducting POA business
Regular attendance is required

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have a pleasant personality and be able to meet and work with the general public in sometimes stressful situations.

Education and/or Experience

High school diploma or general education degree (GED). Contract oversight and/or Quality Assurance and Compliance. Conflict resolution and de-escalation techniques.

Language Skills

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence and compose in-depth documentation of events and facts. Ability to effectively speak in public and present information in different situations to property owners, guests and other employees of the organization.

Reasoning Ability

Ability to apply common sense and understanding to carry out written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to remain calm and perform duties in stressful situations.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions.

Essential. Able to perform specific job duties from home if approved by supervisor.

Quick Apply

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security jobs in hot springs ar

Gate Security Coordinator

Security Officers

Private Security Officer

Asset Protection Specialist

Security Officer - Part Time (Day Shift)

Armed Security Officer (Full-time)

Security Officer - Part Time (Grave Shift)

Asset Protection Customer Host

Seasonal Barn Area Security Supervisor - Part Time (Grave Shift)

Seasonal Barn Area Security Officer - Part Time (Grave Shift)

Special Agent: National Security, Criminal, & Intelligence Background

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