Job Title: Front Desk Agent
ESSENTIAL TASKS:
-Greet all customers who approach the Front Desk in a smiling, friendly manner.
-Check-in arriving guests in the most efficient manner possible, following all established procedures and policies.
-Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
-Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., pre-assigning rooms as necessary.
-Pre-register groups that have requested pre-registration.
-Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures.
-Have complete understanding of all aspects of the property management system.
-Complete an audit of occupied/vacant rooms and compare with Housekeeping status
-Enter all wakeup calls accurately and requests for housekeeping service.
-Check all guest folios during each shift, checking for potential credit problems. Ensure that all guests have either sufficient cash balances or authorized credit cards to cover expected charges. Take steps to notify cash customers who have used their credit balances to come and pay on their account.
-Take future reservations for any guest by phone or in person, following all standard procedures. Always check for sold-out dates before promising availability.
-Handle complaints efficiently and courteously. Listen carefully to the guest’s problem. If possible, take immediate personal responsibility to correct the problem. If you cannot correct the problem with available resources, notify your supervisor or the General Manager immediately. Always report the nature of the complaint to the General Manager so that an apology letter or other steps may be taken.
-Post incidental charges promptly. Post any other charges incurred guests during your shift using standard procedures.
-Take each available opportunity to up sell arriving guests to highest rated room.
-Coordinate with Housekeeping on room statuses frequently during the day, transmitting check out rooms to Housekeeping and receiving ready rooms from Housekeeping.
-Update Housekeeping status as needed.
-Be knowledgeable about scheduled groups and meetings. Take time to read function sheets and reservations in order to be completely familiar with them.
-Maintain fresh coffee/water in the lobby and assist and/or serve as breakfast host when needed.
-Coordinate with Maintenance on any guest reported or observed problems.
-Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension.
-Complete shift checklist before end of shift.
-Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel to include holidays and weekends and past regular business hours where needed.
-Team members are expected to maintain a professional demeanor and appearance and to perform any other job-related duties as assigned.
Job Type: Part-time
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Houma, LA 70360 (Required)
Ability to Relocate:
- Houma, LA 70360: Relocate before starting work (Required)
Work Location: In person
