Top 19 Call center supervisor Jobs in Houston Tx

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
Supervisor, Call Center Services
Metropolitan Transit Authority of Houston, Texas —Houston, TX
- Bilingual
- Computer literacy
- Mid-level
211 Texas/United Way HELPLINE Supervisor (Weekends)
UNITED WAY OF GREATER HOUSTON —Houston, TX
- $31.25 - $33.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Psychology
Quick Apply
Bilingual Care Manager – Patient Support Call Center -Remote
IQVIA —Houston, TX
- $23 - $24 an hour
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Work from home
12d
Sr. Call Center Manager
Spruce Power —Houston, TX
- Full-time
- 5 years
- Residential
- High school diploma or GED
11d
Manager, Patient Business Services - Call Centers (Onsite)
Memorial Hermann Health System —Houston, TX
- Full-time
- Hospital
- Finance
- Bachelor's degree
Supervisor, Customer Service
Nexus Water Group —Sugar Land, TX
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
4d
Team Manager, Titles Call Center
Stellantis Financial Services US —Houston, TX
- Overtime
- 5 years
- Mid-level
- Travel
- Opportunities for advancement
Quick Apply
20h
Call Center Manager - Houston (348/o)
Denovo Review —Houston, TX
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Houston, TX
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
CSX - Manager, Contact Center Transformation Strategy&
PRICE WATERHOUSE COOPERS —Houston, TX
- $99,000 - $232,000 a year
- Bachelor's degree
- Mentoring
- Fair chance
- Paid holidays
- Health insurance
Manager, Retail Contact Center
Wellby Financial —Sugar Land, TX
- Full-time
- Writing skills
- English
- Office
Contact Center Operations and Transformation Functional Manager
Deloitte —Houston, TX
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Houston, TX
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
BDC Assistant Manager
Ron Carter Ford —Houston, TX
- Full-time
- Bilingual
- Mid-level
- Driver's License
Quick Apply
Servicing Operations Manager
FocusOne —Houston, TX
- Full-time
- Finance
- Analysis skills
- Supervising experience
9d

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Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in houston tx

Call Center Supervisor

Supervisor, Call Center Services

211 Texas/United Way HELPLINE Supervisor (Weekends)

Bilingual Care Manager – Patient Support Call Center -Remote

Sr. Call Center Manager

Manager, Patient Business Services - Call Centers (Onsite)

Supervisor, Customer Service

Team Manager, Titles Call Center

Call Center Manager - Houston (348/o)

Customer Experience & Service Transformation Advisory Manager

CSX - Manager, Contact Center Transformation Strategy&

Manager, Retail Contact Center

Contact Center Operations and Transformation Functional Manager

Contact Center Transformation - Manager

BDC Assistant Manager

Servicing Operations Manager

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