VIP TRAVEL ATTENDANT- BUS
This is a great opportunity to join a dynamic and exciting travel company focused on offering the highest levels of customer service. We are looking for candidates that “break the mold” of typical service providers. Candidates must be outgoing, energetic, focused on customer service, and have a “can-do” attitude. Those candidates hired for this position will provide attendant service to business travelers aboard custom designed, luxury, executive motor coaches providing scheduled service in Texas cities.
POSITION PURPOSE
The Luxury Bus Attendant is responsible for providing an exceptional level of service, safety, and comfort to passengers traveling aboard Vonlane's luxury motor coaches. This role serves as the face of Vonlane and is integral to delivering the first-class experience our passengers expect.
Check us out at www.vonlane.com or our social media accounts on TikTok, Instagram, or Facebook!
Salary range is hourly and includes overtime pay, bonuses, charter gratuities, etc. Hourly rate starting at $19.00/hr-$20.00/hr
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are considered essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, provided such accommodations do not impose an undue hardship on the company.
- Greet passengers professionally at the departure location and create a welcoming boarding experience
- Assist passengers with luggage stowage in the baggage compartment and overhead areas
- Serve light snacks, meals, and beverages to passengers throughout the duration of the trip
- Fulfill passenger requests related to on-board amenities in a timely and courteous manner
- Manage AV system for safety video and the internet
- Ensure the ongoing safety and comfort of all passengers while the vehicle is in motion and during boarding and deboarding
- Restock, clean, and prepare vehicles between trips to maintain Vonlane's standards of presentation
- Suggest process and service improvements to management as appropriate
- Maintain open communication with the driver and crew support throughout each trip
- Provide "over the top" customer service to luxury business travelers at all times
PHYSICAL REQUIREMENTS
- Must be able to stand and remain on your feet for 6 to 10 hours per day depending on the assigned shift
- Must be able to climb stairs and maintain balance on a moving motor coach
- Must be able to walk up and down the coach aisle repeatedly throughout a shift
- Must be able to lift, carry, and stow objects weighing up to 35 pounds, including passenger luggage and supply inventory
- Must be able to bend, stoop, and reach to restock supplies and amenities in various compartments throughout the coach
- Must maintain sufficient mobility to perform all duties safely within the motor coach environment, including navigating the cabin aisle and accessing the attendant seat, which are subject to specific dimensional constraints of the vehicle
WORK ENVIRONMENT
This position operates entirely within and around a moving luxury motor coach. The employee will be exposed to varying road and weather conditions and must be able to perform all essential functions safely within a confined vehicle environment.
APPLICANT REQUIREMENTS AND QUALIFICATIONS
- Must present a professional appearance at all times in accordance with Vonlane's uniform and grooming standards
- Visible tattoos, facial piercings, multiple ear piercings, upper ear piercings, and extreme hair color or style are not permitted
- Height and weight must be proportionate such that the employee is able to safely navigate the motor coach cabin aisle and occupy the attendant seat without exceeding the specific dimensional constraints of the vehicle
- Must be able to lift objects weighing up to 35 pounds
- Strong interpersonal and customer service skills required
- Ability to remain calm, professional, and attentive in a fast-paced, customer-facing environment
- Competent in Handling difficult situations, problem solving, & complaint resolution
- Able to read and speak english fluently
- Must be available to work Saturdays & Sundays
- Available for alternative work schedules including early mornings and evenings
- Prior 2 years of hospitality, customer service, or luxury service experience
- Background check required
BENEFITS
· Full time: eligible for health, dental, and vision insurance after 60 days employment. 75% of employee health insurance employer paid. 50% dental employer paid. We also offer ST & LT disability, & worksite bundles.
- Full time: paid time off for full time hire.
· Standby travel to all cities served by Vonlane.
· Employer paid Life/AD&D insurance.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
ACKNOWLEDGMENT
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Vonlane reserves the right to modify this job description at any time in accordance with business needs
Equal Opportunity Employer
Vonlane is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Vonlane complies with the Americans with Disabilities Act (ADA) and applicable state and local laws governing nondiscrimination in employment. If you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources at your earliest convenience.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Application Question(s):
- Are you available to work Saturday and Sunday shifts on a regular basis?
- Do you have your own reliable means of transportation to commute to and from work?
Location:
- Houston, TX 77011 (Preferred)
Work Location: In person
