Top 11 Technical support supervisor Jobs in Houston Tx

Technical Support Supervisor
LTS Associate Inc. —Houston, TX
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Supervisor
Crescent Hotels & Resorts LLC —Houston, TX
- Weekends as needed
- Mid-level
- Hotel
- Communication skills
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CUSTOMER SERVICE SUPERVISOR
City of Houston, TX —Houston, TX
- $24.25 - $29.05 an hour
- Full-time
- Spanish
- Military
- Pass drug screening
- Disability insurance
- Health insurance
11d
NOC Supervisor
LYTE FIBER LLC —Houston, TX
- On call
- Computer Science
- Mid-level
- Office
Insurance Customer Service Manager
Benchmark Insurance Group & Rise Group —Houston, TX
- $45,000 - $60,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Global NVIDIA Solutions Enablement Manager
Hewlett Packard Enterprise —Spring, TX
- $105,500 - $243,000 a year
- Full-time
- 3 years
- Business development
- Product management
14d
Product Line Support Manager
Stallion Infrastructure Services —Houston, TX
- Weekends as needed
- Microsoft Excel
- 3 years
- High school diploma or GED
Quick Apply
Customer Service Manager
9035 Hydradyne LLC —Houston, TX
- Full-time
- English
- Mid-level
- 3 years
Industrial Equipment Support Supervisor
Linde —Houston, TX
- 5 years
- Mid-level
- Software development
- Paid holidays
- Disability insurance
Technical Support Manager
ERMC Aviation LLC —Houston, TX
- Full-time
- Computer literacy
- Basic math
- Mid-level

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technical support supervisor jobs near houston tx

Technical Support Supervisor

LTS Associate Inc.
Houston, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Managing technical support teams
Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
CCTV surveillance
Security systems knowledge
CRM system proficiency
Physical security system troubleshooting
Team motivation (leadership skill)
Ticketing system technical support

Full Job Description

Job Overview

is responsible for overseeing the daily operations of the technical support team while providing hands-on technical expertise and exceptional customer service. This role ensures timely resolution of customer issues, drives continuous improvement in support processes, and supports cross-functional teams through product knowledge, training, and technical guidance. The supervisor will lead by example, coach team members, and help maintain high standards of performance and professionalism.

ESSENTIAL JOB FUNCTIONS

Team Leadership & Supervision

· Provide daily supervision, coaching, and mentoring to the technical support staff.

· Oversee team scheduling, workload distribution, and task assignments to ensure efficient operations.

· Monitor team performance, track key metrics, and prepare reports for management.

· Handle escalated or complex technical issues directly when required.

· Develop and implement action plans to improve individual and team performance.

Customer & Technical Support Operations

· Manage all incoming technical support inquiries via phone, email, and ticketing system; ensure timely and professional responses.

· Ensure all customer issues are resolved promptly while maintaining high customer satisfaction.

· Partner proactively with Sales, Operations, Product, and other internal teams to support customer needs and resolve escalations.

· Maintain accurate documentation of customer interactions and troubleshooting steps within the ticketing system.

Technical Expertise & Product Knowledge

· Maintain in-depth knowledge of the company’s full product line, including Video Surveillance/CCTV technologies and their applications.

· Provide product demonstrations and technical training to sales teams, customers, and internal staff.

· Stay up to date on new product releases, features, and enhancements.

Testing, Evaluation & Preventive Measures

· Test and evaluate surveillance cameras, DVR cards, stand-alone and PC-based DVR systems, and related peripherals.

· Build and test PC-based DVR systems based on customer specifications.

· Analyze Salesforce case trends to identify root causes and recommend preventive measures to reduce recurring issues.

· Review technical support processes and implement continuous improvement initiatives.

Other Duties

· Support special projects as assigned by management.

· Perform other duties as needed.

ESSENTIAL REQUIREMENTS

· Strong troubleshooting and diagnostic skills.

· Excellent communication and customer service abilities.

· Experience working in a ticketing system (e.g., Salesforce).

· Ability to lead, coach, and motivate team members.

Special Physical and/ or Mental Requirements

· Domestic and/or International Travel may be required (up to 25%)

· Willing and able to work additional hours when needed

· Bend, lift, open, and move product and related office items varying in weight from 1 to 30lbs, depending on the need

EDUCATION

· 3+ years of technical support experience in electronics, security systems, CCTV, or related fields.

· Prior supervisory, lead, or acting-lead experience preferred

· Experience with PC-based DVR systems, IP cameras, and security technologies.

· A bachelor’s degree in computer science, Physics, IT / Network, Engineering, or a related technical field; a Master’s Degree is preferred

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Experience:

CCTV: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support supervisor jobs in houston tx

Technical Support Supervisor

IT Supervisor

CUSTOMER SERVICE SUPERVISOR

NOC Supervisor

Insurance Customer Service Manager

Global NVIDIA Solutions Enablement Manager

Product Line Support Manager

Customer Service Manager

Industrial Equipment Support Supervisor

Technical Support Manager

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