Accountability:
Responsible for all duties as assigned by the Store Manager, including receiving donations; providing exceptional customer service; sorting, salvaging, trashing and processing textiles, hard goods, and commercial goods; and preparing goods for transit.
Responsibilities & Essential Functions:
Communication
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Provides responsive and respectful service to donors. Demonstrates a commitment to excellence in customer service, by effectively communicating with donors. Complies with standards such as: greet donors promptly and politely (in 30 seconds), assist in unloading vehicles, thank donors for supporting Goodwill, answer questions, appropriately decline donations, educate donors on the “Can’t Use” list and recall items, provide tax information, complete donor receipts and all required forms accurately and efficiently while maintaining positive communication with the donor.
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Responsive and respectful towards others within the organization. Promotes internal and external customer service through effective communication. Displays appropriate behavior (courteous and respectful interactions) with fellow employees.
Inventory Management
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Processes hard goods (wares, electrical, furniture, books, shoes, accessories). This includes sorting based on store criteria, minimizing trash, and salvaging as applicable.
- Sorts textiles based on the store standards. Discards only approved items into trash, and places miscellaneous items in appropriate containers, i.e. recycling, totes, carts, etc.
- Identifies items that are priced by management, i.e. wedding gowns, furs, formals.
- Assists in preparing and in receiving trucks.
Safety
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Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes the proper equipment and supplies in meeting the safety standards.
- Uses assigned tools and equipment: pallet jacks, dollies, etc. May be trained and certified on power stacker.
Other
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Tracks number of donations and zip codes for donors by entering information into laptop.
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Maintains workstation supplies.
- Completes work station 5 minute clean up daily.
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Demonstrates regard for Goodwill’s assets including property, and equipment.
The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.
Environment:
This position is based in a retail store environment and involves regular interaction with customers and team members. Duties include work in the warehouse area, which can involve exposure to varying temperatures, noise, dust, and the physical handling of goods. The role requires standing and walking for extended periods, frequent bending and lifting, and the ability to safely move merchandise and materials. Flexibility to shift between customer-facing and warehouse responsibilities is essential. Weekend and evening work required.
Sensory and Physical Requirements:
Ability to efficiently and effectively perform all functions of the job. Ability to stand, bend, lift, and reach for long periods of time. Ability to lift up to 40 pounds and occasionally lift up to 80 pounds. Use of both hands. Good manual and finger dexterity. Ability to inspect and eliminate non-saleable donations.
Disclaimer:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully. The incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate persons with disabilities. Some requirements may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees. This document does not create an employment contract, implied or otherwise.
Goodwill of Northern Illinois is an equal opportunity employer.
This document does not create an employment contract, implied or otherwise. The employment relationship is at will.
Qualifications & Basic Job Requirements:
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Ability to effectively and respectfully communicate with the public and customers (internal and external).
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Ability to count, add, and subtract.
- Ability to follow instructions and work independently.
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Ability to follow all safety rules.
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Must be able to operate a pricing gun and price merchandise appropriately.
Key Benefits We Offer:
Flexible work schedule, Store discount, IL PTO, Cultural observance day, Tuition reimbursement, 401k, Voluntary Aflac and Career advancement opportunities.
