Top 27 Help desk Jobs in Hurlburt Field Fl

Help Desk Specialist
Booz Allen Hamilton —Hurlburt Field, FL
- $52,900 - $108,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
- Health insurance
- Flexible spending account
Help Desk Specialist
SecuriGence —Hurlburt Field, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
9d
IT Systems Analyst
FreshEdge —Fort Walton Beach, FL
- $22 - $28 an hour
- Monday to Friday
- Computer science
- Microsoft Excel
- Computer Science
- Paid holidays
- Disability insurance
Senior IT Customer Support
KBR —Niceville, FL
- $98,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Service Desk Technician
General Dynamics Information Technology —Mary Esther, FL
- $51,000 - $69,000 a year
- Mid-level
- Office
- 3 years
- Paid time off
- 401(k) matching
1d
Computer IT, Helpdesk | Part-Time - Northwest Florida State College
Northwest Florida State College —Niceville, FL
- $16 an hour
- Part-time
- Classroom
- Computer literacy
- HIPAA
Senior IT Support Technician
Leonardo DRS —Fort Walton Beach, FL
- Computer Science
- Research
- Office
- Paid parental leave
- Health savings account
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Fort Walton Beach, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Sr. Product Support Engineer
Sierra Nevada Corporation —Shalimar, FL
- Extended hours
- Customer service
- Engineering
- Office
- Health insurance
- Dental insurance
Systems Engineer Technician (SET) – WARPATH Training Specialist
DCS Corp —Niceville, FL
- 5 years
- Master's degree
- High school diploma or GED
Sr Product Support Engineer
Sierra Nevada Corporation —Shalimar, FL
- Full-time
- Customer service
- Military
- Engineering
- Health insurance
- Dental insurance
2d
Product Support Engineer III (Deploy Only)
Sierra Nevada Corporation —Shalimar, FL
- Full-time
- 6 years
- Customer service
- Office
- Health insurance
- Dental insurance
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

Discover related jobs

Based on your search for help desk jobs.

IT Systems Analyst
FreshEdge —Fort Walton Beach, FL
Bachelor’s degree in computer science or equivalent related field (preferred) and/or equivalent work experience and IT certifications.
$22 - $28 an hour
Help Desk Specialist
Booz Allen Hamilton —Hurlburt Field, FL
As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is…
$52,900 - $108,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk in hurlburt field fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near hurlburt field fl

Technical Specialist jobs in Fort Walton Beach, FL

IT Support jobs in Fort Walton Beach, FL

Reading Specialist jobs in Massachusetts

Helpdesk Specialist jobs in Memphis, TN

Helpdesk Specialist jobs in The Woodlands, TX

Helpdesk Specialist jobs in Grandview, MO

Helpdesk Specialist jobs in Cloquet, MN

York Space Systems jobs in Denver, CO

Systems Analyst jobs in Fort Lauderdale, FL

Nexus Health Systems jobs in Houston, TX

Finance Analyst Fashion Industry jobs in New York, NY

Systems Analyst jobs in Solano County, CA

Systems Analyst jobs in Wichita, KS

Soc Analyst jobs in Miami, FL

Systems Analyst jobs in Bloomington, IL

Family Investment Specialist jobs in Maryland

Technical Specialist jobs in Denver, CO

Clinical Documentation Specialist jobs in Cleveland, OH

Remote Technical Support jobs in Portland, OR

Technical Specialist jobs in San Francisco Bay Area, CA

Help Desk Specialist

Booz Allen Hamilton -
Hurlburt Field, FL

Apply Now

Job Details

Full-time
$52,900 - $108,000 a year

Benefits

Health insurance
Flexible spending account
Tuition reimbursement
Retirement plan

Qualifications

Customer communication
Incident report management
Incident management software
DoD experience
Compliance with security regulations
High school diploma or GED
Incident management operations support
Customer support ticket management
Agile
ITIL implementation
Ticketing system technical support

Full Job Description

Help Desk Specialist

The Opportunity:

Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, mission-critical environment? Do you thrive in a dynamic team setting and have the expertise to provide effective, efficient, timely, and valuable support for internal and external mission partners? We're looking for a customer-focused, problem-solving guru with the skills and certifications to manage dynamic workloads while delivering exceptional support to our mission partners. This role demands flexibility, overnight schedules, technical competence, and a relentless drive for excellence. If this sounds like you, we want you to join our team as a round-the-clock Help Desk Engineer.

As a professional, you know how to interface with internal and external customers and leadership to understand needs and gain insight on shared delivery performance. You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customer’s satisfaction before they are closed. You’ll educate and provide policy guidance on all inquiries. Ready to build the future of shared delivery for the better?

What You’ll Work On:

Provide Tier I and II technical support in an around-the-clock environment, including after-hours support on holidays and weekends.
Manage and resolve Help Desk tickets in a fast-paced setting, adhering to Service Level Agreement (SLA) guidelines.
Monitor and address incidents reported by end-users, escalating to the appropriate teams or leadership as necessary.
Collaborate closely with engineering and management teams while maintaining professional and clear communication.
Identify and implement needed resolutions or workarounds for technical issues in a structured manner.
Use tools such as Jira, and Confluence modules such as JSM, Core, and software, for tracking incidents and documenting processes.
Prepare thorough shift handover reports to ensure the seamless flow of operations between shifts.
Adapt swiftly to evolving technologies and environments, while adhering to security and organizational protocols.
Work within classified facilities upon hiring, while maintaining compliance with DoD standards and security clearances.

Join us. The world can’t wait.

You Have:

Experience providing Help Desk support in a high-demand and fast-paced environment
Experience tracking, analyzing, and resolving technical incidents systematically using industry-standard software
Experience with ITIL processes and Agile workflows
Knowledge of DoD-specific configurations and processes
Ability to work a round-the-clock shift rotation
Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours
Ability to effectively transition duties during shift changes by providing detailed handover reports
TS/SCI clearance
HS diploma or GED

Nice If You Have:

Experience with Jira and Confluence
Experience with 24/7 shift work
Knowledge of Azure, AWS, or cloud technologies
Ability to learn emerging IT technologies
Ability to independently manage multiple tasks
Ability to pay strict attention to detail
Possession of excellent organizational skills
Possession of excellent written and verbal communication skills, with professionalism in interactions across all organizational levels
IAM Level II DoD 8570 Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Apply Now

Refine Your Search

help desk jobs in hurlburt field fl

Help Desk Specialist

Help Desk Specialist

IT Systems Analyst

Senior IT Customer Support

Service Desk Technician

Computer IT, Helpdesk | Part-Time - Northwest Florida State College

Senior IT Support Technician

Seasonal, Operations Technical Specialist (Part Time)

Sr. Product Support Engineer

Systems Engineer Technician (SET) – WARPATH Training Specialist

Sr Product Support Engineer

Product Support Engineer III (Deploy Only)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk in hurlburt field fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected