Top 26 Communications Jobs in Hyannis, Ma

Reservations and Guest Communications Manager
Ocean Edge Resort & Golf Club —Brewster, MA
- $70,000 a year
- Weekends as needed
- Microsoft Outlook
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
MARKETING & COMMUNICATIONS COORDINATOR
Upper Cape Cod Regional Technical School —Bourne, MA
- $45,000 - $65,000 a year
- Part-time
- Mid-level
10d
Project Forward Instructor, Mass Communications and Broadcasting - Cape Cod Community College
Cape Cod Community College —West Barnstable, MA
- $36.55 an hour
- Part-time
- Classroom
- Computer literacy
- Mid-level
Housing Reporter
USA TODAY Co. —Cape Cod, MA
- $21.88 - $34.13 an hour
- Background check
- Pass drug screening
- Research
Cybersecurity Technical Writer - AI Trainer
DataAnnotation —Massachusetts
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Senior Digital Marketing Specialist
Vista Higher Learning —Massachusetts
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Google Workspace
- 6 years
- Office
Communications Officer (Police/EMS)
Town of Wareham —Wareham, MA
- $25.98 - $27.48 an hour
- Overtime
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Community Marketing Liaison
The Terraces Orleans —Orleans, MA
- $70,000 - $90,000 a year
- Skilled nursing facility
- Mid-level
- Driver's License
- Dental insurance
- Paid time off
Quick Apply
Dentists / Orthodontists for Clear Aligner Brand Collaboration (Paid Partnership)
Aligner32 —United States
- Contract
- Remote
- Mid-level
- Communication skills
Quick Apply
Assistant Operation Manager, Metro Integrated Command and Communication (MICC)
Washington Metropolitan Area Transit Authority —United States
- Full-time
- Computer literacy
- Master's degree
- High school diploma or GED
4h

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Cybersecurity Technical Writer - AI Trainer
DataAnnotation —Massachusetts
Flexible schedule: choose which projects you take on and when you work, on your own computer, from the comfort of your own home.
$50 - $100 an hour
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Senior Scope Editor & Communication Specialist
Coastline —New Bedford, MA
Create flyers, advertisements, banners, and other promotional materials using graphic design tools such as Canva and/or Adobe Creative Studio.
$65,000 - $82,000 a year
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Visual Communications Specialist
Better Business Bureau of Central Ohio —Columbus, OH
Manage all BBBCO brand design assets for cohesive messaging across all channels (web ads, billboards, social media assets, etc.). Pay: From $48,000.00 per year.
From $48,000 a year
Quick Apply
8d
Media Production Specialist
Improveit Home Remodeling —Columbus, OH
Valid driver’s license and reliable vehicle required. Collaborate with social media and content team members to develop engaging content.
$50,000 a year
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Reservations and Guest Communications Manager

Ocean Edge Resort & Golf Club
Brewster, MA

Quick Apply

Job Details

Full-time
$70,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
Supervising experience
Communications
Business Administration
Business
Associate's degree
Process management

Full Job Description

Reservation & Guest Communications Manager

Department: Sales Department
Reports To: Revenue Analysis
FLSA Status: Exempt

Position Summary

The Reservation & Guest Communications Manager is responsible for overseeing all aspects of the Reservations and Sales departments to ensure exceptional guest service, seamless communication, and maximized revenue opportunities.

The Reservation & Guest Communications Manager is responsible for ensuring reservation accuracy, driving sales conversion, maintaining communication standards, VIP’s (Group, BPC & long term guests) reservations, resolving guest concerns, and creating a welcoming first impression that reflects the resort's commitment to hospitality excellence.

Essential Functions

Reservations Operations

Direct and oversee the daily operations of the Reservations Department. (Currently Travel Outlook, 3rd party reservation)
Ensure accurate processing of individual, group, package, and promotional reservations.
Monitor room inventory, availability, and booking pace to maximize occupancy and revenue.
Partner with Revenue Management and Front Office teams to ensure effective inventory and rate management.
Implement and monitor reservation sales and upselling strategies.
Review reservation accuracy, special requests, room assignments, and guest preferences.
Handle escalated reservation inquiries, modifications, and guest concerns.
Maintain comprehensive knowledge of room types, amenities, resort offerings, packages, and seasonal promotions.
Ensure compliance with all reservation procedures, standards, and policies.

Guest Experience

Ensure every guest interaction reflects the resort's service culture and hospitality standards.
Respond to guest concerns in a timely, professional, and solution-oriented manner.
Monitor guest feedback and identify opportunities for continuous improvement.
Collaborate with Front Office, Housekeeping, Sales, Catering, Revenue Management, and other departments to deliver a seamless guest experience.
Support special events, high-demand periods, and operational initiatives as needed.

Administrative and Financial Responsibilities

Prepare and analyze daily, weekly, and monthly operational reports.
Monitor departmental productivity, call volume, reservation conversion, upselling performance, and guest satisfaction metrics.
Assist with labor management, payroll review, and budget planning.
Maintain departmental policies, procedures, and training materials.
Ensure compliance with company policies, brand standards, and safety requirements.

Technical and System Responsibilities:

Systems Configuration & Quality Assurance

Conduct quality assurance reviews to ensure system changes are accurately reflected across applicable platforms.
Identify configuration inconsistencies and implement corrective actions to improve system reliability and reservation accuracy.
Maintain documentation of system configurations, change history, troubleshooting procedures, and validation processes.

Connectivity Troubleshooting

Investigate reservation transmission issues, availability discrepancies, rate inconsistencies, and synchronization failures.
Maintain visibility into recurring connectivity issues and recommend process improvements.

Ticket Queue Ownership

Review open, aging, and escalated tickets to identify risks, ownership gaps, and required follow-up.
Prioritize issues based on operational impact, guest impact, system availability, and urgency.
Maintain reporting visibility into ticket volume, recurring issues, resolution times, and areas requiring additional support.

Qualifications

Education & Experience

Associate's degree or Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related field preferred.
Minimum three years of hospitality, resort, hotel reservations, call center, or guest services experience.
Minimum two years of supervisory or management experience.
Experience with hotel property management and reservation systems preferred.
Resort experience strongly preferred.

Knowledge, Skills, and Abilities

Strong leadership, coaching, and team-building abilities.
Excellent communication and interpersonal skills.
Proven ability to deliver exceptional guest service and resolve complex issues.
Knowledge of hospitality sales techniques and revenue optimization practices.
Strong organizational skills with the ability to manage multiple priorities.
Ability to analyze operational performance metrics and implement improvements.
Proficiency in Microsoft Office applications and hospitality technology platforms.
Ability to work a flexible schedule, including weekends, holidays, and evenings as business needs require.
Other duties as assigned

Pay: $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

communications jobs in hyannis, ma

Reservations and Guest Communications Manager

MARKETING & COMMUNICATIONS COORDINATOR

Project Forward Instructor, Mass Communications and Broadcasting - Cape Cod Community College

Housing Reporter

Cybersecurity Technical Writer - AI Trainer

Senior Digital Marketing Specialist

Communications Officer (Police/EMS)

Community Marketing Liaison

Dentists / Orthodontists for Clear Aligner Brand Collaboration (Paid Partnership)

Assistant Operation Manager, Metro Integrated Command and Communication (MICC)

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