Company Overview
Duffy Health Center, a non-profit located in Hyannis, MA, provides compassionate and skilled integrated healthcare for persons with complex health and social needs on Cape Cod. We envision a Cape Cod where all persons have access to quality health care, safe and stable housing, and lives filled with connection and purpose.
Duffy Health Center is a Federally Designated Healthcare for the Homeless Program. This requires that most of the patients we serve are experiencing or have recently experienced homelessness or some other form of housing insecurity.
Staff choose to work here because they believe deeply in the mission, and some staff have relevant lived experience themselves.
Position Summary
This position is responsible for providing clinical therapy services to clients, including individual and group treatment at Duffy Health Centers main site and other locations at the direction of Duffy Health Center. Work includes assessing behaviosr, performing thorough intake assessments, diagnosing problems and developing treatment plans with measurable goals and objectives in conjunction with clinic team and outside agencies.
Key Responsibilities
The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.
- Diagnoses and treats patients with mental, addictive and behavioral disorders.
- Organizes data concerning patient’s psychosocial history and onset of symptoms.
- Determines nature and extent of mental disorders and formulates treatment program.
- Participates in a multi-disciplinary approach to behavioral health care of patients and clients. The multi-disciplinary team consists of primary care providers, behavioral health staff, case managers, outside providers and others as needed to coordinate care: consulting, evaluating and making treatment decisions.
- Conducts outreach to clients via phone calls and letters to follow up on cases.
- Performs triage as needed and issues Section 12 involuntary transport to hospital if necessary/warranted.
- Coordinates with patients and insurance companies to provide insurance authorizations.
- Meets agency productivity standards.
- Participates in department quality improvement initiatives.
- Provides informal departmental orientation with new staff.
- May participate in the Utilization Review for the Behavioral Health Department.
- Assists with co-workers responsibilities, as appropriate, during absences.
- Attends and participates in a variety of meetings/committees, as required and including all clinical staff meetings scheduled weekly.
- Provides input and feedback on matters of concern to the Behavioral Health Department.
- Prepares, records and maintains all behavioral health client records in a timely manner, consistent with Massachusetts regulations, using the Duffy Health Center electronic medical records system.
- Completes all required clinical and billing documentation timely according to Duffy Health Center policies.
- Maintains current licensure and training in social work best practice models.
- Works on special assignments, develops programs and provides services as deemed appropriate.
- Other duties as assigned.
The nature of work means that errors can be easily detected, usually by the employee. Consequences of errors, missed deadlines, or poor judgment may result in minor confusion, involving minimal time and expense for correction.
Numerous standardized practices, procedures, or general instructions govern the work and, in some cases, may require additional interpretation. Judgment is needed to locate, select, and apply the most pertinent practice, procedure, regulation, or guideline.
The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact finding techniques; or determining the methods to accomplish the work.
Education & Experience: (Required & Preferred)
Required- A candidate for this position must have a Master’s Degree in Psychology or Social Work, and at least two (2) years of experience in social work; or an equivalent combination of education and experience.
Licenses and Certifications Required
Preffered- licensed as a LCSW, and/or LICSW, or LMHC and be a CPR/First Responder.
Skills & Competencies:
A candidate for this position should have:
Knowledge of:
- Professional social work practices and procedures and evidence-based interventions
- Issues related to homelessness including: mental illness, substance abuse, criminal history, and physical and sexual abuse
- Protocol for handling crisis situations
- HIPAA regulations.
Skill in:
- A variety of treatment modalities including evidence-based practices
- Compassion and care for individuals at risk
- Effective written and verbal communication
- Assessing risk
- Conducting interviews
- Use of computers
- Use of electronic medical records
- Organization, and attention to detail.
And ability to:
- Maintain confidentiality of information
- Work effectively with an interdisciplinary team and independently
- Interact effectively and appropriately with at risk individuals and a diverse population, including homeless and at-risk clients
- Advocate effectively for client needs
- Accurately collect and record information, prepare reports and information
- Commit to the philosophy and mission of Duffy Health Center which serves the homeless and at-risk population, and to the team-based approach as part of PCMH.
Work is performed under the general direction of the Director of Behavioral Health. The employee plans and carries out the regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods. The employee solves most problems of detail or unusual situations independently. Technical and policy problems or changes in procedures are discussed with supervisor.
Under general supervision, the employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction. The supervisor provides additional, specific instruction for new, difficult, or unusual assignments, including suggested work methods. The employee is expected to recognize instances which are out of the ordinary and which do not fall within existing instructions; the employee is then expected to seek advice and further instructions. Reviews and checks of the employee’s work are applied to an extent sufficient to keep the supervisor aware of progress, and to insure that completed work and methods used are technically accurate and that instructions are followed. In many cases, the work is self-checking, for example, requiring accounts to balance before proceeding.
Relationships with co-workers and the general patient population involving frequent explanation, discussion or interpretation of practices, procedures, regulations, or guidelines in order to render service, plan, or coordinate work efforts, or resolve operating problems. Other regular contacts are with patient/service recipients and employees of outside organizations such as vendors, banks and/or developers/contractors. More than ordinary courtesy, tact and diplomacy may be required to resolve complaints or deal with hostile, uncooperative, or uninformed persons.
Work Environment/Physical Requirements:
· The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.
· Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects (up to 30lbs.).
· Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, computer and/or most other office equipment, typing, filing, sorting, working with hand tools such as a hammer, screw driver or shovel, operating basic medical equipment, or operating a motor vehicle.
· Duties generally do not present occupational risk with only occasional exposure to risk or stress. Minor injury could occur, however, through employee failure to property follow safety precautions or procedures.
· Has access to some confidential information obtained during performance of regular position responsibilities, where the effect of any disclosure would probably be negligible or where the full significance of the overall confidential matter would not be apparent in the work performed.
Pay: $65,000.00 - $78,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
