Top 98 Customer service manager Jobs in Idaho

Warranty Manager
Renewal by Andersen —Meridian, ID
- $85,000 - $90,000 a year
- 3 years
- Travel
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
6d
Client Experience Manager, Pharmacy Benefits Management
CVS Health —Idaho
- $46,988 - $122,400 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
10d
Senior Manager Client Services Ops, Enterprise - West
PAYLOCITY CORPORATION —Meridian, ID
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
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Service Delivery Manager - Enterprise, eero CS
Amazon.com Services LLC —Boise, ID
- $139,100 - $188,100 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- AD&D insurance
- Health insurance
Manager, Managed Services (Payroll)
PAYLOCITY CORPORATION —Meridian, ID
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
11d
PWM Client Services Team Leader
U.S. Bank National Association —Boise, ID
- $75,820 - $89,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Fair chance
- Paid holidays
- Disability insurance
Manager Field Support
KLA —Boise, ID
- $98,200 - $166,900 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Smartphone
- Employee stock purchase plan
- Paid holidays
Customer Experience, Program Manager | West Region
iRhythm Technologies, Inc. —Idaho
- $115,000 - $149,000 a year
- Full-time
- Remote
- Up to 50% travel
- Master's degree
- Bachelor's degree
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23h
Director of Customer Success - (Mid-Market) - 1034
Lightcast —Moscow, ID
- Full-time
- Remote
- 5 years
- Continuous improvement
- Mentoring
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Supervisor - Implementation Benefits Ops
PAYLOCITY CORPORATION —Meridian, ID
- $59,600 - $85,100 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sr. Mgr, Field Service
Lam Research —Boise, ID
- 6 years
- Bachelor's degree
- Experience equivalent to degree accepted
Shift Supervisor (M2) - Boise, ID
Applied Materials —Boise, ID
- $72,000 - $99,000 a year
- Full-time
- Mid-level
- Travel
- Mentoring
Director of Customer Technical Support - 1021
Lightcast —Moscow, ID
- Full-time
- Product management
- Mentoring
- In-person
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Customer Service Manager
Aubergine Kitchen —Eagle, ID
- From $17 an hour
- Part-time
- Ability to walk for extended periods
- Fast casual restaurant
- English
- Paid time off
- Employee discount
Quick Apply
Lead Customer Service Representative
Trustal Recruiting —Sandpoint, ID
- $26 - $34 an hour
- Overtime
- Writing skills
- Mid-level
- Office
- Paid time off
Quick Apply
Service Supervisor
Cintas —Nampa, ID
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Field Service Manager-Boise, Idaho
Olympus —Boise, ID
- $122,362 - $171,307 a year
- Full-time
- Computer Science
- 5 years
- Driver's License
- Paid parental leave
- Paid holidays
5d
Customer Success Manager
Stukent —Idaho Falls, ID
- Google Workspace
- Marketing
- Mid-level
- Paid parental leave
- Dental insurance
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Boise, ID
- 5 years
- Research
- Travel
12d
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Sugar City, ID
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply

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customer service manager jobs near idaho

Warranty Manager

Renewal by Andersen -
Meridian, ID

Quick Apply

Job Details

$85,000 - $90,000 a year
6 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount

Qualifications

3 years
Senior level
Leadership
Communication skills

Full Job Description

Position Summary:

The Warranty Manager is responsible for leading and developing the Warranty department while ensuring homeowners receive timely, high-quality service after installation. This role oversees daily operations, improves processes, develops team members, and drives consistency across multiple locations.

The ideal candidate is a strong operational leader who can balance people development, process improvement, and customer experience. This individual will play a key role in strengthening warranty operations, improving service performance, and ensuring every homeowner interaction reflects the quality and professionalism of Renewal by Andersen.

Why Join Us?

This is an opportunity to take ownership of a critical customer-facing operation and directly impact the homeowner experience. You will have the ability to build high-performing teams, improve systems and processes, and partner across the business to create a more consistent and scalable warranty experience.

If you enjoy leading people, solving operational challenges, and creating meaningful improvements, this role provides the opportunity to make a measurable impact within a growing organization.

Responsibilities:

Warranty Operations & Customer Experience

Lead daily Warranty operations to ensure timely, high-quality service delivery across all locations.
Oversee warranty scheduling, service workload, and pipeline management to support timely resolution of homeowner concerns.
Manage escalated homeowner issues while ensuring professional communication and resolution.
Standardize and reinforce warranty processes to create consistency across locations.
Drive accountability, accuracy, and efficiency within warranty operations.
Ensure compliance with LSWP requirements for applicable homes (pre-1978).
Travel as needed to support operations across WA, ID, and CA.

Leadership & Team Development

Lead, coach, and develop Warranty team members through ongoing feedback, training, and performance management.
Build a high-performance culture centered around accountability, ownership, and continuous improvement.
Conduct skill development sessions, including role-playing and process reinforcement.
Manage team scheduling and PTO to maintain appropriate service coverage.
Align staffing levels with business needs and service volume.

Cross-Functional Partnership & Process Improvement

Partner with Installation Managers, Operations, Customer Care, and other teams to improve service delivery.
Identify operational gaps and implement solutions that improve efficiency and homeowner satisfaction.
Drive improvements related to response times, days-to-completion, first-time resolution, and overall service performance.
Support accurate service billing and revenue capture opportunities.
Utilize data and performance metrics to identify trends, make decisions, and improve processes.

What we are looking for:

We’re looking for a strong operational leader who combines people leadership with process discipline and customer focus.

You’ll be a great fit if you have:

Experience leading service, warranty, operations, or customer experience teams.
Strong leadership, coaching, and team development skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and process management abilities.
Experience partnering cross-functionally with operations or field teams.
Data-driven mindset with experience using metrics to improve performance.
Strong communication, problem-solving, and decision-making skills.

Ideal Candidate:

You take ownership, lead by example, and hold high standards for both people and processes. You are calm under pressure, highly organized, and focused on continuous improvement.

You are someone who:

Develops and empowers others.
Creates accountability while maintaining a supportive team culture.
Looks for opportunities to improve systems and processes.
Communicates clearly and builds trust across teams.
Takes pride in delivering exceptional homeowner experiences.
Approaches challenges with a solutions-oriented mindset.

Minimum Qualifications:

3+ years of experience leading a service, warranty, operations, field service, customer experience, or comparable team or operation.
Experience directly managing employees, including coaching, performance management, scheduling, and accountability.
Experience managing service volume, workload, backlog, scheduling, or operational pipelines.
Experience managing a team or operation using defined performance metrics, service standards, or productivity goals.
Experience handling escalated customer issues and resolving service-related concerns.
Experience identifying operational issues and implementing or reinforcing processes to improve consistency, efficiency, or service performance.
Experience working cross-functionally with field, installation, operations, or customer-facing teams.
Ability to travel throughout Washington, Idaho, and California as required by the position.

What we offer:

$85,000-$90,000 annually
Eligible for performance-based bonus compensation
Medical, dental, and vision insurance
Life and AD&D insurance
Disability insurance
Identity theft protection
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
401(k)
PTO and sick time
Paid holidays plus a flex holiday
Employee discounts on products, travel, electronics, restaurants, and more

Join us and become part of a team committed to craftsmanship, customer satisfaction, and creating exceptional homeowner experiences.

#RBA_OPS_BOI

Quick Apply

Refine Your Search

customer service manager jobs in idaho

Warranty Manager

Client Experience Manager, Pharmacy Benefits Management

Senior Manager Client Services Ops, Enterprise - West

Service Delivery Manager - Enterprise, eero CS

Manager, Managed Services (Payroll)

PWM Client Services Team Leader

Manager Field Support

Customer Experience, Program Manager | West Region

Director of Customer Success - (Mid-Market) - 1034

Supervisor - Implementation Benefits Ops

Sr. Mgr, Field Service

Shift Supervisor (M2) - Boise, ID

Director of Customer Technical Support - 1021

Customer Service Manager

Lead Customer Service Representative

Service Supervisor

Field Service Manager-Boise, Idaho

Customer Success Manager

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Temporary Workforce Management Specialist

I want to receive the latest job alert for customer service manager in idaho

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