Top 9 Service desk analyst Jobs in Idaho

Help Desk Analyst
Intermax Networks —Coeur d'Alene, ID
- Mid-level
- Windows
- Communication skills
IT Operations Analyst
EnPro Industries —Boise, ID
- Full-time
- Computer science
- Computer Science
- Mid-level
Application Systems Analyst
Idaho Health Insurance Exchange —Boise, ID
- $80,400 - $89,400 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
Quick Apply
Application Systems Analyst
Your Health Idaho —Boise, ID
- $80,400 - $89,400 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Azure
- Health savings account
- Health insurance
Quick Apply
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IT Operations Analyst
EnPro Industries —Boise, ID
Bachelor’s degree in computer science, information technology, or a related field, or equivalent technical experience.

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Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour
Service Desk Analyst
sdna global —Columbus, OH
Respond promptly to user inquiries via help desk tickets, phone calls, and email, ensuring issues are logged accurately and prioritized effectively.
$22 - $25 an hour
Quick Apply

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service desk analyst jobs near idaho

Help Desk Analyst

Intermax Networks -
Coeur d'Alene, ID

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Job Details

Qualifications

Salesforce Service Cloud
Telecommunications network troubleshooting
Client onboarding
Email customer support
Technical support via phone
IT user and group management
Wireless networking
Phone communication
Wireless access points
IT system monitoring
Windows
Incident Escalation
Managing clients in a customer support role
Firewall
Salesforce Cloud
VoIP
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Remote access software
Desktop applications
Networking equipment (troubleshooting support)
Productivity software
Technical support via email
Escalation handling
Technical Proficiency
Ticketing system technical support

Full Job Description

Description:

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You’ll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset.

Requirements:

Respond to inbound support requests via phone, email, and Salesforce ticketing system.
Diagnose and resolve issues related to:
Internet connectivity (fiber or wireless)
Network hardware (wireless access points, switches, firewalls/routers)
Windows, Microsoft Office 365, and common business applications
VoIP systems and remote access tools
Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.
Document all support interactions and resolutions in the ticketing system.
Monitor system alerts and proactively address potential issues.
Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).
Provide excellent customer service and maintain a high level of client satisfaction.

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service desk analyst jobs in idaho

Help Desk Analyst

IT Operations Analyst

Application Systems Analyst

Application Systems Analyst

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