Top 162 Support & client success specialist Jobs in Idaho

Employee Relations Specialist
WinCo Foods —Boise, ID
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Employee stock ownership plan
Quick Apply
6d
Remote IT Operations Specialist
LedgerGurus —Boise, ID
- $25 - $30 an hour
- Part-time
- Remote
- Continuous improvement
- Communication skills
- Entry level
- Paid time off
- Work from home
Quick Apply
14d
Boise State University – – Business Development & Engagement Specialist
Boise, ID
- $73,548.80 - $91,936.00 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Integration Specialist Tech
Gravity Payments —Boise, ID
- $80,000 - $100,000 a year
- Remote
- Mid-level
- Mentoring
- Leadership
- Profit sharing
- Disability insurance
Quick Apply
Document Controls Specialist- Kiewit Nuclear Solutions-Idaho Falls, ID
Kiewit Corporation —Blackfoot, ID
- Overtime
- Construction site
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
11d
Safety Specialist
Omega Morgan —Nampa, ID
- $100,000 - $110,000 a year
- Microsoft Outlook
- Construction site
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Patient Access Specialist & Communicator
The Urology Clinic, PLLC —Meridian, ID
- $20 - $26 an hour
- Full-time
- Background check
- Spanish
- Surgery
- Health savings account
- Health insurance
Quick Apply
Floor Covering Sales Specialist
Wall 2 Wall Flooring —Pocatello, ID
- $30,000 - $80,000 a year
- Full-time
- Mid-level
- Business development
- Analysis skills
- Paid training
- Mileage reimbursement
Quick Apply
4d
Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise
Blink Health —Boise, ID
- Monday to Friday
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
1d
Bulk Sales Support Specilaist
Cable One —Boise, ID
- Full-time
- Pass drug screening
- Research
- 3 years
- Health insurance
- Dental insurance
14d
Financial Advisor (Mentorship & Training Provided)
Northwestern Mutual —Idaho Falls, ID
- $64,000 - $148,000 a year
- Full-time
- Hybrid work
- Background check
- Bachelor's degree
- Children
- Disability insurance
- Health insurance
Quick Apply
Client Service Specialist
BridgeHaul Inc. —Nampa, ID
- $35,000 - $45,000 a year
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
17h
Financial Advisor (Mentorship & Training Provided)
Northwestern Mutual —Eagle, ID
- $64,000 - $148,000 a year
- Full-time
- Hybrid work
- Background check
- Bachelor's degree
- Children
- Disability insurance
- Health insurance
Quick Apply
1d
Technical Service Specialist - Aerials, Scissors lifts, and Telehandlers
JLG —Boise, ID
- $57,600 - $90,400 a year
- Full-time
- Engineering
- Mid-level
- Office
5d
Client Service Specialist
BridgeHaul Inc. —Nampa, ID
- $35,000 - $45,000 a year
- Full-time
- CRM software
- Background check
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Market Development Specialist
Personnel Plus —Cassia County, ID
- $17 - $20 an hour
- Overtime
- Spanish
- Computer literacy
- English
- Mileage reimbursement
- Health insurance
Quick Apply
Youth Crisis Center Peer Support Specialist/ Safety Monitor - PRN
Clarvida —Boise, ID
- $18 - $19 an hour
- Overnight shift
- High school diploma or GED
- Clinic
- Fingerprint clearance
- Continuing education credits
- Mileage reimbursement
Quick Apply
ADMISSIONS ASSISTANT/CALL CENTER SPECIALIST
Intermountain Hospital —Boise, ID
- Full-time
- High school diploma or GED
- Bachelor's degree
- Social Work
Front Desk & Project Support Specialist
Pivot North Architecture —Boise, ID
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Trade Specialist
Acosta —Boise, ID
- $21.25 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
Quick Apply

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Employee Relations Specialist

WinCo Foods -
Boise, ID

Quick Apply

Job Details

6 days ago

Benefits

Employee stock ownership plan

Qualifications

Employee misconduct investigations
Confidential information handling
Microsoft Excel
Investigations regulatory compliance
Microsoft Outlook
Phone communication
Employee grievance management
Anti-discrimination law
Caseload management
Writing skills
HR analytics
In-person customer service
Legal risk management
Workplace dispute resolution
HR legal compliance
Research
Driver's License
Internal employee customer service
HR compliance
Customer engagement
Data interpretation
California labor law
Equal Employment Opportunity (EEO)

Full Job Description

This role is onsite at our Boise, ID headquarters.

Job Summary

Performs professional Human Resource employee relations related duties under the general direction of the Employee Relations Director. Works closely with the Store Management, General Office Human Resource team, and regional employees. Responsible for some or all of the following functional areas: employee relations, employment law compliance, investigations, policy compliance, training, coaching and providing human resource and employee relations recommendations and direction to management and employees. Consistently provides friendly and engaging customer service to internal and external customers. Perform related work.

Typical Duties and Responsibilities:

Investigate and resolve complaints, issues and concerns of varying complexity regarding employment practices, alleged misconduct, and violation of policy, contract and/or employment law originating from various sources.
Partner in the resolution of internal investigations. Conduct investigation interviews with pertinent individuals, both remotely and in person.
Conduct thorough research to identify applicable company policies and practices, and determine when a company policy violation has occurred. Recommend action(s) to appropriately resolve the case and proactively prevent further occurrence.
Coach management to effectively identify, navigate, and resolve employee relations and performance management issues.
Assist as needed in preparing corrective action documents, performance improvement plans, and preparing for employee conversations.
Review escalated matters with appropriate stakeholders.
Proactively identify opportunities to educate managers on employee relations trends, policy, and law.
Provide front-line support in the prevention, resolution, and referral of employee relations issues.
Provide policy interpretation, review and advice on violations of rules, regulations, policies, and procedures. Follow up to calls and conducting investigations when needed.
Assist and encourage users and customers to make effective use of the HR resources in order to drive rapid resolution and empower the customer. Educate and inform customers of the full range of HR services available to them.
Deliver friendly and engaging customer service to internal and external customers by telephone, email, and in person. Model friendly, enthusiastic customer service with an emphasis of taking care of the customer.
Maintain recordkeeping of all employee relations matters in the employee relations case management system. Monitor and analyze employee relations data to address identified themes.
Take ownership of all assigned tasks, initiatives, inquiries, and escalations. Ensure cases are resolved and completed efficiently and with a high-level of quality. Follow up and provide feedback, guidance, and coaching to customers, stakeholders, and colleagues.
Performs other duties as assigned or needed.

Requirements

Education:

Bachelor’s degree in Human Resources (or related field) or equivalent experience in a formal Human Resource position such as Human Resource Generalist, Human Resource Business Partner, Employee Relations Specialist, Labor Relations Specialist, or similar in addition to experience listed below.

Experience:

At least two (2) years of direct employee relations experience providing guidance to management and researching, investigating and responding to employee member issues and concerns.
Demonstrating advanced knowledge of federal, state and local employment (EEO) and labor laws.
Demonstrating strong knowledge in the use of Microsoft Office (Excel, Word, Outlook, etc.) software.
Communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, external clients, etc.).
Utilizing time management skills such as prioritizing, organizing, tracking details and meeting deadlines of multiple projects with varying completion dates.
Demonstrating success in objectively consulting employees and managers on employee relations issues of varied scope and complexity consistent with company protocol.
Applying strong conflict resolution skills.
Applying in-depth knowledge of federal and state regulations regarding employment practices related to the day-to-day management of employees to reduce legal risks and ensure regulatory compliance.
Conducting basic research, analyzing data, and preparing recommendations.
Demonstrating a professional level of confidentiality handing sensitive applicant, employee and company information.
Developing and maintaining effective relationships with team members, managers and employees.

Ability to:

Consistently provide friendly and engaging customer service to internal and external customers.
Manage a high volume of Employee Relations cases.
Maintain a high level of integrity, confidentiality and a very professional attitude.
Demonstrate advanced written and oral communication skills, including skill in writing thorough, logical, well-written analytical reports to convey complex issues.
Travel up to 10% of the time for business purposes (within state and out of state).
Multi-task and work in a fast-paced, often stressful, multiple-priority environment.
Work independently and efficiently with minimal supervision (self-motivated, take initiative, and drive results).
Be highly adaptable to change.
Respond to calls on urgent matters including after business hours, on weekends and holidays.
Perform all tasks with integrity and dependability.
Sit, twist upper body and use both hands repetitively for extended periods of time.
Perform all tasks with integrity and dependability.

Additional Requirements:

Valid Driver’s License and acceptable Department of Motor Vehicles driving record.

Machines and Equipment Operated:

Office machines (multi-line telephone, computer terminal, copier/scanner, fax machine, laptop, cell phone, etc.).
Motor vehicle

Preferred Education, Experience and/or Credentials:

Multi-state experience, including specific experience with California, Washington and Oregon.
Experience providing virtual Human Resources support to employees in multiple locations.
Two (2) or more years of direct experience conducting investigations of harassment, discrimination and retaliation.
Experience working in a customer service environment.
Experience using a case management system.
PHR/SPHR and SHRM-CP/SHRM-SCP certifications.

The above statements are intended to describe the general nature of work performed by the employee(s) assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

#Indeed

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.

Fraud alert: WinCo advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from WinCo by checking the official WinCo careers website.

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Quick Apply

Refine Your Search

support & client success specialist jobs in idaho

Employee Relations Specialist

Remote IT Operations Specialist

Boise State University – – Business Development & Engagement Specialist

Integration Specialist Tech

Document Controls Specialist- Kiewit Nuclear Solutions-Idaho Falls, ID

Safety Specialist

Patient Access Specialist & Communicator

Floor Covering Sales Specialist

Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise

Bulk Sales Support Specilaist

Financial Advisor (Mentorship & Training Provided)

Client Service Specialist

Financial Advisor (Mentorship & Training Provided)

Technical Service Specialist - Aerials, Scissors lifts, and Telehandlers

Client Service Specialist

Market Development Specialist

Youth Crisis Center Peer Support Specialist/ Safety Monitor - PRN

ADMISSIONS ASSISTANT/CALL CENTER SPECIALIST

Front Desk & Project Support Specialist

Trade Specialist

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