Top 17 It support Jobs in Idaho Falls, Id

IT Support Tier 1
HFI MANAGEMENT LLC —Idaho Falls, ID
- $45,000 - $55,000 a year
- Computer literacy
- Communication skills
- Entry level
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8d
IT Specialist
Volm Companies —Idaho Falls, ID
- $23.85 - $28.62 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Mid-level
- Profit sharing
- Health savings account
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9d
IT Specialist
Knife River Corporation —Idaho Falls, ID
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
IT Specialist
Knife River Corporation - Mountain West —Idaho Falls, ID
- On call
- Background check
- Clean driving record
- Microsoft Excel
On-Site Customer Tech Copier Support
Pacific Office Automation —Idaho Falls, ID
- Full-time
- Analysis skills
- Experience equivalent to degree accepted
- In-person
- Health insurance
- Dental insurance
Quick Apply
Technical Writer (Environmental Support) - Idaho Falls, ID
RSI EnTech, LLC —Idaho Falls, ID
- Bachelor of Science
- Pass drug screening
- Research
Quick Apply

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IT Specialist
Volm Companies —Idaho Falls, ID
The Specialist is responsible for responding to process, product, and service requests submitted via online support ticketing system, emails, phone calls, and…
$23.85 - $28.62 an hour
Quick Apply
9d
IT Specialist
Knife River Corporation —Idaho Falls, ID
Must have a current, valid driver’s licence and maintain acceptable driving record. Contribute knowledge of and provide technical support for the deployment and…

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the morning client inbox and knocking out a few lock-troubleshooting calls. Every incoming client email, every phone call from an owner or manager,…
$50,000 - $65,000 a year
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it support jobs near idaho falls, id

IT Support Tier 1

HFI MANAGEMENT LLC -
Idaho Falls, ID

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Job Details

$45,000 - $55,000 a year
8 days ago

Qualifications

Asset management
Computer operation
Network troubleshooting
Email customer support
Maintaining an organized workspace
Phone communication
IT asset management
Computer literacy
Professional ethics
In-person customer service
Equipment troubleshooting
Incident Escalation
Printer (troubleshooting support)
Software installation
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Clean workspace maintenance
Technical support via email
Desktop administration
Equipment inventory management
Escalation handling
Communication skills
Peripheral hardware support
Entry level

Full Job Description

HFI Management (“HFIM”) is currently seeking an IT Support Tech – Tier 1 based in Idaho Falls, Idaho.

HFIM is the administrative and sales support division of the Brad Hall family of companies. HFIM supports companies in fuel and lube distribution, propane sales, retail fuel stations, oil field services farming, fuel transportation and other industries. The family of Companies does business in the Western United States and supplies to over 40 states.

The IT Support Tech – Tier 1 will primarily be focused on:

Provide Tier 1 technical support for end users throughout the enterprise by analyzing, troubleshooting, and resolving basic technical issues (software, hardware, and network processes) using a logical and systematic approach.
Examples of Tier 1 support: End user computer installation and set up, password set up and resets, printer driver set up, email set up and access, headset/phone set up, physical setup of tech equipment around end user workstations, software installation, end user Wi-Fi/network access, basic tech support for all IT-related enterprise equipment and networks, etc.

Take initial tech support inquiries via phone, help desk, email, web-based tools, and in person.
Document all inquiries and update log throughout process of troubleshooting and resolution.
Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support.
During problem escalations, act as a liaison between customers and Tier 2 support.
Assist end users with installation of software and hardware.
Organize IT equipment/inventory room and keep it clean.
Assist IT Manager with asset tracking and management system.
Aid all other IT Support staff as needed or assigned.
Perform miscellaneous job-related duties as assigned.

The preferred candidate for the IT Support Tech – Tier 1 will have the following:

Basic computer skills and ability to quickly learn company systems and processes.
Good problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
Basic understanding of technology, including the various hardware, software and networking systems being supported.
Strong verbal and written communication skills.
Willingness to adhere to the company’s values and ethical expectations.
Able to effectively multitask.
Able to assist and relate to multiple leadership types in multiple industries simultaneously.
Strong customer service skills.

Quick Apply

Refine Your Search

it support jobs in idaho falls, id

IT Support Tier 1

IT Specialist

IT Specialist

IT Specialist

On-Site Customer Tech Copier Support

Technical Writer (Environmental Support) - Idaho Falls, ID

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