Top 385 Customer service manager Jobs in Illinois

Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Customer Experience Manager
Streamline Healthcare Solutions —Illinois
- $80,000 - $110,000 a year
- Remote
- Up to 50% travel
- Mid-level
- Master's degree
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
Manager II, Escalation Operations
Pinterest —Chicago, IL
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
9d
Contact Center Sales Manager
Spring-Green Enterprises Inc. & Subsidiaries —Plainfield, IL
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Regional CS Operation Manager - Midwest
Eletric80 —Chicago, IL
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Engineering
- Disability insurance
- Health insurance
Assistant Store Leader, Customer Experience & Outreach
CRATE & BARREL —Skokie, IL
- Weekends as needed
- Mid-level
- Retail management
- Leadership
12d
Route Service Manager - UniFirst
UniFirst —Normal, IL
- $65,000 - $85,000 a year
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Supervisor, Industrial Vending Support Team
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
10d
Member Services Manager
Power Wellness —Bourbonnais, IL
- $55,000 a year
- Full-time
- Marketing
- Computer literacy
- Writing skills
Quick Apply
12d
Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Care Manager
Home Instead —Crystal Lake, IL
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Paid holidays
- Health insurance
Quick Apply
10d
Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)
Apogee Insurance Group —Oak Brook, IL
- From $53,000 a year
- Office
- Bachelor's degree
- 1 year
- Food provided
Quick Apply
Service Manager
Cintas —Schaumburg, IL
- $74,800 - $99,464 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Contact Center Manager
Perfect Choice Home Solutions —Creve Coeur, IL
- From $50,000 a year
- 8 hour shift
- Management
- Sales
- Customer service
- Paid training
Quick Apply
AVP, Claims Client Services
CNA Insurance —Chicago, IL
- $152,000 - $242,000 a year
- Full-time
- Hybrid work
- 7 years
- Organizational skills
- Senior level
Route Service Manager - UniFirst
UniFirst —Normal, IL
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
1d

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Manager, Customer Support

Applied Systems, Inc. -
Chicago, IL

Apply Now

Job Details

Full-time
$75,000 - $105,000 a year

Benefits

Health insurance
Dental insurance
Flextime
Vision insurance

Qualifications

Salesforce Service Cloud
Jira
Managing technical support teams
Customer communication
Operational analysis
Performance improvement leadership
Managing teams in a customer support role
5 years
Triage
Defect analysis
Coaching
Customer satisfaction tracking
Incident Escalation
Change management
Managing clients in a customer support role
Team development
Key Performance Indicators
Salesforce Cloud
Collaboration with product development teams
Bachelor's degree
Confluence
Customer support ticket management
Data interpretation
Leading team collaboration initiatives
Customer support
Operational excellence initiatives
Process improvement planning
Business operations
Defect tracking tools
Customer satisfaction improvement

Full Job Description

Job Description:

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible.

Position Overview

We’re seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago, Dallas, or Atlanta areas are preferred. In this role, you’ll lead team performance by executing strategy, setting productivity and quality standards, and guiding day-to-day operations. You’ll oversee escalated support cases with a strong sense of urgency, partner closely with Development to ensure effective resolution, and identify trends to help drive smarter prioritization. Along the way, you’ll coach and empower your team, keeping everyone aligned to our goals, values, and commitment to delivering exceptional customer outcomes.

What You’ll Do

Own escalation KPIs, ticket prioritization, and end‑to‑end escalation management with Development
Drive operational excellence through standardized processes, performance tracking, and continuous improvement
Partner cross‑functionally (Support, Development, Cloud, SysOps) to address priorities, risks, and blockers
Lead and influence process improvements, identifying trends, friction points, and proactive solutions
Manage, coach, and grow leaders and team members, ensuring performance consistency and strong culture
Improve customer outcomes by overseeing escalations, readiness, and responding to CSAT/QA trends

We’re Excited to Learn More About You

Your experience may include:

5+ years leading contact center escalation or customer support teams
Proven ability to motivate teams and drive performance
Strong data analysis skills to inform decisions
Experience leading change (policies, processes, cross-team collaboration)
Deep product knowledge and strong customer/team communication skills
Jira, Confluence, Salesforce Service Cloud + defect triage; basic software development understanding preferred
Bachelor’s degree or equivalent work experience in the areas of Contact Center or Customer Support leadership

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

Medical, Dental, and Vision Coverage
Holiday and Vacation Time
Health & Wellness Days
A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/

Our targeted starting base salary in the United States for this position ranges from $75,000 - $105,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Your Security Matters:
Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

AI Utilization

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

#LI-Remote
#LI-US

Apply Now

Refine Your Search

customer service manager jobs in illinois

Manager, Customer Support

Manager, Customer Support

Customer Experience Manager

Customer Service Lead

Manager II, Escalation Operations

Contact Center Sales Manager

Regional CS Operation Manager - Midwest

Assistant Store Leader, Customer Experience & Outreach

Route Service Manager - UniFirst

National Contact Center Manager

Supervisor, Industrial Vending Support Team

Service Center Technical Lead

Member Services Manager

Client Service & Warranty Manager Residential Remodeling - Front Desk

Client Care Manager

Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)

Service Manager

Contact Center Manager

AVP, Claims Client Services

Route Service Manager - UniFirst

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