Top 20 Hotel front office manager Jobs in Independence, Oh

Hotel Front Office Manager
Embassy Suites Cleveland Rockside —Independence, OH
- $50,719.58 - $61,081.64 a year
- Full-time
- Mid-level
- In-person
- Resort
- Health insurance
- Dental insurance
Quick Apply
4d
Hotel Front Desk Manager
Holiday Inn Independence | Janus Hotels & Resorts —Independence, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
- On-the-job training
Quick Apply
11d
Assistant Front Office Manager ** Extra Wellness Day Off Each Month!
Hyatt Regency Cleveland —Cleveland, OH
- Mid-level
- Hotel
- Supervising experience
- Paid holidays
- Health insurance
Hotel Operations Manager (Front Office) – Greater Cleveland Area
DelMonte Hotel Group —Beachwood, OH
- Full-time
- Mid-level
- Hotel
- Team management
- Opportunities for advancement
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Front Office Manager - InterContinental Suites Hotel Cleveland
InterContinental —Cleveland, OH
- $53,000 - $54,500 a year
- Inventory management
- Mid-level
- 3 years
Front Office Mgr. - InterContinental Hotel and Conference Center Cleveland
InterContinental —Cleveland, OH
- $57,000 a year
- Weekends as needed
- Writing skills
- Basic math
- Mid-level
Hotel General Manager
TownePlace Suites Solon —Solon, OH
- $75,000 - $90,000 a year
- Weekends as needed
- Customer service
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent PM 3-11:30
Pyramid Hotel Group —Beachwood, OH
- $15 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
7d
Hotel Assistant General Manager – Greater Cleveland Area
DelMonte Hotel Group —Beachwood, OH
- Full-time
- Sales
- Mid-level
- Hotel
- Opportunities for advancement
Quick Apply
Front Desk Agent - Hotel Cleveland, Autograph Collection
Coury Hospitality —Cleveland, OH
- Full-time
- Sales
- Writing skills
- English
Quick Apply
Hotel Assistant General Manager
Holiday Inn Mentor —Mentor, OH
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Bell Attendant
Hyatt Regency Cleveland —Cleveland, OH
- Part-time
- Hotel
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Hotel Sales Manager
Hilton Garden Inn Cleveland East Mayfield Village —Cleveland, OH
- $45,000 - $55,000 a year
- Extended hours
- Google Workspace
- Mid-level
- Hotel
- Paid time off
Quick Apply
12d
Night Auditor
Pyramid Hotel Group —Beachwood, OH
- $16.00 - $16.50 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
4d
Night Auditor
Holiday Inn Express Westlake —Westlake, OH
- $16 a year
- Weekends as needed
- Mid-level
- Office
- Hotel
Quick Apply

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Front Desk Agent PM 3-11:30
Pyramid Hotel Group —Beachwood, OH
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
$15 an hour
7d
Hotel Front Desk Manager
Holiday Inn Independence | Janus Hotels & Resorts —Independence, OH
Previous hotel front desk management experience. Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front…
$45,000 - $50,000 a year
Quick Apply
11d

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Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
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Front Desk Agent
Hampton Inn Columbus/Easton —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
$16 an hour
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hotel front office manager jobs near independence, oh

Hotel Front Office Manager

Embassy Suites Cleveland Rockside -
Independence, OH

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Job Details

Full-time
$50,719.58 - $61,081.64 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Foreign language proficiency
Hotel policy compliance
Resort experience
Multilingual
Managing teams in a customer support role
Phone communication
Team leadership
Night audit
Managing hospitality teams
Mid-level
Hotel emergency procedures
Property management systems (PMS)
Telephone systems
Multi-line phone systems
Office management
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
OPERA
Hotel guest account management
Hotel safety procedures
Balancing end-of-day transactions
Office phone management

Full Job Description

Overview

Join our dynamic hospitality team as a Hotel Front Office Manager, where you will lead the front desk operations with enthusiasm and professionalism. This pivotal role ensures seamless guest experiences by overseeing check-in and check-out procedures, managing reservations, and delivering exceptional customer service. Your energetic leadership will foster a welcoming environment, motivate staff, and uphold the highest standards of hospitality management. If you thrive in a fast-paced setting and are passionate about guest relations, this is your opportunity to shine in a vibrant hotel setting.

Responsibilities

Supervise daily front desk activities, including guest check-in/check-out, reservations, and guest inquiries.
Lead and motivate front office staff to deliver outstanding customer service and maintain high standards of hospitality.
Manage property management systems (PMS), such as OPERA or similar platforms, to ensure accurate reservation and billing processes.
Handle guest complaints or issues promptly with effective problem-solving skills, ensuring guest satisfaction.
Oversee night audit procedures to reconcile daily financial transactions and prepare reports.
Implement hotel emergency procedures to ensure safety and compliance at all times.
Maintain clear communication across departments via multi-line phone systems and uphold phone etiquette standards.
Foster guest relations by providing personalized service, addressing special requests, and enhancing overall guest experience.
Ensure staff adherence to hotel policies, safety protocols, and customer service standards.
Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests and facilities are well-maintained.

Experience

Proven experience in hospitality management or front office operations within a hotel or resort environment.
Strong knowledge of hotel management systems (PMS), particularly OPERA or comparable platforms.
Excellent customer service skills with the ability to resolve issues efficiently and professionally.
Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
Familiarity with hotel emergency procedures, night audit processes, and guest services best practices.
Previous experience working with multi-line phone systems and handling phone communication with professionalism.
Demonstrated ability to lead a team in a fast-paced environment while maintaining high standards of hospitality excellence.
Resort experience is a plus, along with strong guest relations skills that foster loyalty and positive reviews.

Embark on this exciting journey where your leadership transforms guest stays into memorable experiences!

Pay: $50,719.58 - $61,081.64 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

hotel front office manager jobs in independence, oh

Hotel Front Office Manager

Hotel Front Desk Manager

Assistant Front Office Manager ** Extra Wellness Day Off Each Month!

Hotel Operations Manager (Front Office) – Greater Cleveland Area

Front Office Manager - InterContinental Suites Hotel Cleveland

Front Office Mgr. - InterContinental Hotel and Conference Center Cleveland

Hotel General Manager

Front Desk Agent PM 3-11:30

Hotel Assistant General Manager – Greater Cleveland Area

Front Desk Agent - Hotel Cleveland, Autograph Collection

Hotel Assistant General Manager

Bell Attendant

Hotel Sales Manager

Night Auditor

Night Auditor

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