This role provides essential support to the IT Demand Management and Due Diligence processes by collaborating with business and IT leaders, requestors, and IT stakeholders to assess new technology, operational enhancements, and strategic initiatives. The position is responsible for facilitating the intake, analysis, documentation, and coordination of IT requests, ensuring that all submissions are aligned with organizational priorities, governance standards, and technology strategies.
Serve as a primary point of contact for requestors, providing guidance on Demand Management processes, requirements, and expectations.
Conduct demand intake and triage analysis to assess request completeness, determine appropriate routing, identify governance needs, and engage the appropriate stakeholders.
Partner with requestors to develop and refine business cases, ensuring demands are prepared for governance and approval decisions through clear documentation of business value, risk, strategic alignment, and resource availability.
Facilitate due diligence activities by coordinating required reviews, documentation, meetings, and summary reporting to support informed decision-making and contracting readiness.
Coordinate and lead due diligence meetings with requestors, vendors, internal stakeholders, and consultative teams as appropriate.
Prepare due diligence summary reports that document findings, recommendations, risks, dependencies, and required follow-up for contracting and approval activities.
Monitor demand tasks, workflows, and service-level expectations to support timely progression, process adherence, and issue resolution.
Maintain accurate demand documentation, status updates, decision records, and stakeholder communications throughout the full demand lifecycle.
Identify opportunities to improve Demand Management and Due Diligence processes, supporting continuous enhancement, standardization, and operational efficiency.
Work is typically performed in an office or remote environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
- Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
High School Diploma or Equivalent (GED)- (Required)
Minimum of 9 years-Relevant experience* (Required)
Interpersonal Communication; User Acceptance Testing (UAT); Business Analysis Methodology; Working Independently; Critical Thinking; Information Technology Project Management
Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
