Top 376 Government Jobs in Indianapolis, In

Customer Service Representative I - Mayor's Action Center
City Of Indianapolis and Marion County —Indianapolis, IN
- $45,489.60 a year
- Full-time
- Spanish
- High school diploma or GED
- Computer skills
- Life insurance
3d
Community Employment Specialist
State of Indiana —Indianapolis, IN
- From $42,900 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Paid parental leave
8d
Bridge Inspection Area Engineer- PE Licensed
Indiana Department of Transportation —Indianapolis, IN
- From $85,020 a year
- Overtime
- Data analysis skills
- Research
- Office
- Free parking
- Paid parental leave
Quick Apply
Highway Engineer - PE Licensed
Indiana Department of Transportation —Indianapolis, IN
- From $85,020 a year
- Overtime
- Research
- Mid-level
- Office
- Free parking
- Paid parental leave
Quick Apply
Special Agent
Federal Bureau of Investigation —Indianapolis, IN
- $103,326 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
12d
Special Agent: Psychology/Counseling Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
12d
Special Agent: Cybersecurity/Technology Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,326 - $133,200 a year
- Full-time
- Computer Science
- Mid-level
- Travel
12d
FBI Special Agent: Data Science & Intelligence Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $99,461 - $128,329 a year
- Full-time
- Doctoral degree
- Master's degree
- Travel
12d
FBI Special Agent: Advanced Data & Intelligence Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
12d
FBI Special Agent: Healthcare/Medical Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Master's degree
- Travel
12d
Special Agent: Military/Law Enforcement Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,326 - $133,200 a year
- Full-time
- Military
- Mid-level
- Bachelor's degree
12d
FBI Special Agent: Information Systems & Process Management Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
12d
Special Agent: Accounting/Finance Background
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Mid-level
- Finance
- Bachelor's degree
12d
FBI Special Agent: CPA/Accounting/Finance Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,263 - $133,200 a year
- Full-time
- Doctoral degree
- CPA
- Master's degree
12d
FBI Special Agent: JD/Law/Legal Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Master's degree
- Travel
- US work authorization
12d
FBI Special Agent: Cybersecurity/IT Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
12d
FBI Special Agent: Risk Management & Threat Analysis Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
12d
Special Agent: Linguistics Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
12d
Special Agent: Healthcare Services/Medical Background
Federal Bureau of Investigation —Indianapolis, IN
- $103,326 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
12d
FBI Special Agent: Systems Integration & Network Security Expertise
Federal Bureau of Investigation —Indianapolis, IN
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
- 401(k)
- Paid time off
12d

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Customer Service Representative I - Mayor's Action Center

City Of Indianapolis and Marion County -
Indianapolis, IN

Apply Now

Job Details

Full-time
$45,489.60 a year
3 days ago

Benefits

Life insurance

Qualifications

Customer relationship building
Phone communication
High school diploma or GED
Computer skills
Office phone management

Full Job Description

Overview

Agency Summary

The purpose and mission of the Mayor's Action Center (MAC) provides the people of Indianapolis and Marion County one place to request services, get information, or give feedback; by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the citizens of Indianapolis and Marion County.

Job Summary

The position of Customer Service Representative I (CSR I) is responsible for answering internal and external customer communication in a positive and professional manner. The CSR I's are responsible for receiving, evaluating, and escalating requests, compliments, and complaints for the Mayor's Action Center and other related agencies. CSR I's are also responsible for serving as city and county building switchboard operators and operate the tenant assistance line. Additionally, they must utilize the established systems to create and maintain requested records. The MAC CSR I may occasionally attend neighborhood meetings and participate in Lean projects. The CSR I's work schedule or location could vary during emergency circumstances (e.g., natural or man-made disasters.) This position follows the knowledge of established policies and procedures and there is very limited independent judgment utilized. Appropriate use of resources, (e.g., staff manual, MAC personnel etc.,) to make informed decision are required. Position reports to the Supervisor, MAC.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

Incumbent will answer calls from both internal and external customers
CSR will be responsible for assisting customers with service requests and informational calls
Responsible for resolving customer questions/complaints
Collecting information and maintaining appropriate records within the appropriate database
Ensures proper routing of information to appropriate agencies
Provides current status of previous requests and follow up to residents' requests
Explains and/or clarifies rules, regulations, schedules, and departmental procedures
Responsible for communicating on multiple platforms, with internal management and partner departments in order to maintain an effective workflow
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

Minimum Job Requirements and Qualifications

High School diploma or GED with a minimum of one (1)year prior experience in a service or call center environment dealing with customers directly and indirectly. Must be able to effectively interact with customers in all situations, displaying empathy and the ability to manage the phone conversation and be able to withstand high volumes of calls. Should possess a professional demeanor in the office and in dealing with customers, Ensuring the highest level of service is provided to all residents and internal/external customers. Excellent organizational, verbal, and written communication skills. Must have excellent computer skills, with the ability to multitask. Positive attitude a must. Ability to interpret information clearly, concisely; and verbalize that information. Should have a working knowledge of city government and its services. Bilingual in Spanish is a plus.

Preferred Job Requirements and Qualifications

Associates Degree in Public Administration, Communication, or a related field and six (6) months to one (1) years of related experience.

If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY. It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.

Working Conditions

Essential functions are regularly performed without exposure to adverse environmental conditions.

Apply Now

Refine Your Search

government jobs in indianapolis, in

Customer Service Representative I - Mayor's Action Center

Community Employment Specialist

Bridge Inspection Area Engineer- PE Licensed

Highway Engineer - PE Licensed

Special Agent

Special Agent: Psychology/Counseling Expertise

Special Agent: Cybersecurity/Technology Expertise

FBI Special Agent: Data Science & Intelligence Expertise

FBI Special Agent: Advanced Data & Intelligence Expertise

FBI Special Agent: Healthcare/Medical Expertise

Special Agent: Military/Law Enforcement Expertise

FBI Special Agent: Information Systems & Process Management Expertise

Special Agent: Accounting/Finance Background

FBI Special Agent: CPA/Accounting/Finance Expertise

FBI Special Agent: JD/Law/Legal Expertise

FBI Special Agent: Cybersecurity/IT Expertise

FBI Special Agent: Risk Management & Threat Analysis Expertise

Special Agent: Linguistics Expertise

Special Agent: Healthcare Services/Medical Background

FBI Special Agent: Systems Integration & Network Security Expertise

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