Top 6 Wholesale operations Jobs in Indianapolis, In

Residential Field Operations Manager
Newco Dealers Wholesale —Indianapolis, IN
- Overtime
- Clean driving record
- 6 years
- Construction site
Quick Apply
Parts Manager
Subaru - Tom Wood Subaru, Indy —Indianapolis, IN
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid holidays
- Disability insurance
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Parts Specialist
Envelop Group —Indianapolis, IN
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
10d
VENDING SUPPORT/INVENTORY ASSOCIATE
MARTIN INCORPORATED —Franklin, IN
- $18 - $22 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Inventory Control Clerk
SpartanNash —Indianapolis, IN
- $19 an hour
- Overtime
- Microsoft Excel
- Computer literacy
- Basic math
Quick Apply

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Import/Supply Chain Coordinator
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Manage import documentation, including bills of lading, commercial invoices, packing lists, and customs entry paperwork.
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wholesale operations jobs near indianapolis, in

Residential Field Operations Manager

Newco Dealers Wholesale -
Indianapolis, IN

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Job Details

Qualifications

Customer communication
Construction specifications
Construction regulatory compliance
Coordinating with subcontractors on construction projects
Field service
Workflow management (operations management method)
Coaching
Service scheduling
Staff scheduling
Team scheduling
Team development
Driver's License
Policy & process development
Construction industry experience
Construction team management
Leading team collaboration initiatives
Managing teams in a construction management role
Construction subcontract management
Process improvement planning
Workforce management
Local building codes

Full Job Description

Job Summary

The Residential Field Operations Manager is responsible for leading and optimizing all field operations related to residential fireplace installation, service, and warranty work. This role oversees a team of installers, service technicians, helpers, and subcontractors while ensuring projects are completed safely, efficiently, on schedule, and maintains excellent customer service. This leader drives operational excellence by improving field processes, developing team capability, monitoring performance metrics, and ensuring an exceptional customer experience from installation through post-service support. This individual is expected to demonstrate company values: Own It, Work as One Team, Find a Way, and Play to Win.

Responsibilities

Team Leadership & Development

Lead, coach, and develop field installation teams, service technicians, helpers, and subcontractors to achieve high performance standards.
Create a culture of accountability, professionalism, and continuous improvement across field operations.
Conduct regular performance reviews, field observations, coaching sessions, and development planning for team members.
Partner with Director of People Strategy to recruit, hire, onboard, and retain top field talent.
Build Lead Installer training programs that improve technical competency, customer service skills, and operational consistency.

Operations Management

Oversee daily scheduling and execution of residential installation, service, and warranty work.
Ensure projects are completed on time, within labor expectations, and according to company quality standards.
Identify workflow inefficiencies and implement process improvements to increase operational productivity.
Coordinate labor allocation and workforce planning to meet customer demand and business growth objectives.
Establish standardized operating procedures (SOPs) for installation and service processes.

Customer Experience & Quality Assurance

Ensure all installations and service work meet company standards, quality expectations and manufacturer specifications.
Monitor customer satisfaction and proactively resolve escalated customer concerns or service issues.
Conduct quality audits and post-installation inspections to ensure consistent delivery of service.
Partner with internal teams to improve communication throughout the customer journey from sale through project completion.
Drive first-time completion rates and minimize return service visits.

Performance Management & Financial Oversight

Develop and manage operational scorecards that measure team performance and departmental effectiveness.
Monitor and improve key operational metrics including:
- Installation completion rates
- Service response time
- Warranty callback frequency
- Labor utilization
- Gross margin by job
- Customer satisfaction scores
- Revenue per technician/install crew
- Rework and quality defect rates
Identify opportunities to improve profitability through operational efficiency and waste reduction using Lean or other Continuous Improvement practices.

Safety & Compliance

Ensure compliance with all company safety policies and applicable Occupational Safety and Health Administration (OSHA) regulations.
Maintain safe job site practices and ensure proper use of tools, equipment, vehicles, and protective equipment.
Maintain compliance with applicable residential building codes and installation standards.

Required Qualifications/ Experience

6+ years of experience managing field operations within residential construction, installation, HVAC, fireplace, home services, or related industries.
Prior leadership experience managing technicians, installers, subcontractors, or field service teams.
Strong operational management and workforce scheduling experience.
Experience managing customer service escalations and resolving operational issues.
Experience creating processes and improving operational efficiency.
Strong communication and leadership skills with the ability to coach and hold teams accountable.
Comfort and experience within construction sites including climbing ladders up to 40 feet
Experience reading construction plans, specifications, and applicable building codes.
Valid driver’s license with acceptable driving record.

Preferred Qualifications/ Experience

Experience in the fireplace installation industry.
Working knowledge of gas and LP systems.
Understanding of venting systems, chimney systems, flashing, roofing components, and residential construction practices.
Experience managing warranty service operations.
Experience working with field service software, scheduling systems, or ERP systems.

Success in this role will be measured by:

Improved installation efficiency and scheduling accuracy
Reduction in service callbacks and warranty claims
Improved customer satisfaction scores
Reduced labor inefficiencies and overtime costs
Improved technician productivity and utilization
Reduced safety incidents
Strong employee retention and team engagement
Improved department profitability

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Refine Your Search

wholesale operations jobs in indianapolis, in

Residential Field Operations Manager

Parts Manager

Parts Specialist

VENDING SUPPORT/INVENTORY ASSOCIATE

Inventory Control Clerk

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