Title: Owner Services Account Manager
Location: Fishers, IN
Reports to: EVP of Owner Services
Built Different
Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us.
But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together.
Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all.
Our Core Values
- Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.
- Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.
- Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.
- Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.
- Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.
Your Competitive Edge
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Base salary range: $75,000 to $95,000 (annualized), paid bi-weekly.
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Variable compensation through the Owner Services Variable Compensation Structure, paid quarterly, based on client retention and aircraft performance.
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Total target cash compensation: $75,000 to $130,000+ based on portfolio and individual performance.
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This position is classified as FLSA Exempt.
Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.
Where You Make Your Mark
The Owner Services Account Manager serves as the trusted advisor and primary relationship manager for Jet Access aircraft owners, delivering a seamlessly coordinated ownership experience that reflects the highest standards of discretion and professionalism. This role bridges every department in the organization to ensure that each owner’s operational, financial, and service expectations are not only met but consistently exceeded. Through strategic account stewardship and a deep commitment to service excellence, the Owner Services Account Manager strengthens long-term owner loyalty and contributes directly to the continued growth of the Jet Access portfolio.
Owner Relationship Management and Retention
- Serve as the trusted advisor and primary point of contact for assigned aircraft owners, building enduring relationships grounded in responsiveness, discretion, and proactive communication.
- Conduct regular strategic reviews with owners to present operational performance data, financial summaries, and service updates in a clear and accessible format.
- Maintain detailed, current knowledge of each owner’s preferences, priorities, and unique requirements to anticipate needs and personalize every interaction.
- Proactively identify and resolve owner concerns before they escalate, ensuring a consistently positive ownership experience across all touchpoints.
- Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success.
Service Delivery and Experience
- Champion the owner’s perspective across the organization, ensuring that every department understands and prioritizes the expectations of each assigned owner.
- Partner with scheduling, operations, and maintenance teams to coordinate a seamless day-to-day ownership experience, resolving competing priorities with professionalism and urgency.
- Coordinate special requests, bespoke services, and high-touch interactions tailored to the preferences of ultra-high-net-worth individuals.
- Monitor service quality at every stage of delivery and follow up to confirm that all details align with the owner’s documented expectations.
- Act as advocate for owners in resolving service issues or operational challenges, maintaining trust and confidence throughout the resolution process.
Financial Transparency and Oversight
- Oversee the preparation and delivery of monthly owner statements, explaining charges and variances clearly and ensuring owners have full visibility into their aircraft financials.
- Support owners in budgeting and financial planning for aircraft operations, translating complex operational data into formats that enable confident, informed decision-making.
- Provide data-driven insights on cost efficiency and asset optimization, helping owners align operational spend with their investment objectives.
- Work closely with the accounting team to ensure billing accuracy and timeliness, resolving discrepancies before they reach the owner.
- Present financial information in clear, accessible formats designed for owner review, reinforcing trust through transparency and precision.
Operational Support and Cross-Functional Coordination
- Ensure aircraft schedules, maintenance events, and regulatory requirements are strategically coordinated to meet owner objectives with minimal disruption.
- Serve as the primary bridge between owners and internal teams, translating owner priorities into actionable guidance and ensuring follow-through across departments.
- Maintain accurate, detailed records of all owner interactions, preferences, and service requirements within company tools and CRM systems.
- Coordinate cross-functional project teams to deliver unified service outcomes, keeping stakeholders aligned and accountable throughout each initiative.
- Provide prompt, proactive communication to owners at every stage of operations, ensuring expectations are clearly set and consistently documented.
Continuous Improvement and Professional Development
- Gather and analyze owner feedback to identify patterns and recommend service enhancements that elevate the overall ownership experience.
- Collaborate with leadership and peers on new programs, technologies, and processes that advance Jet Access’s service delivery capabilities.
- Stay current on business aviation trends, regulatory developments, and industry best practices to provide owners with timely, well-informed guidance.
- Participate in professional development opportunities and industry networking events to deepen expertise and strengthen connections across the aviation community.
- Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success.
Who Thrives in This Seat
The Skills You Carry In
- Bachelor’s degree in Business, Aviation Management, or a related field preferred; equivalent professional experience considered.
- 3 to 6 years of experience in business aviation, luxury services, or high-touch client relationship management, with a demonstrated track record of managing high-value accounts.
- Financial literacy with hands-on experience reviewing budgets, invoices, and operational reports; ability to translate complex financial data into clear owner-facing summaries.
- Exceptional written and verbal communication skills, including strong presentation capabilities for both small and large audiences.
- Proficiency with CRM systems and aviation management software; strong organizational skills with the ability to manage multiple owner accounts simultaneously.
- Effective decision-maker and problem-solver with the analytical ability to evaluate information and act on it with confidence and maturity.
- Must pass background checks and pre-employment screening.
- Deep alignment with Jet Access’s core values and a genuine commitment to safety, integrity, and service excellence.
What This Role Asks of You
- This is a full-time, in-office position based in Fishers, IN, Monday through Friday.
- Professional demeanor and polished presentation appropriate for consistent interaction with ultra-high-net-worth individuals.
- Ability to manage the physical and mental demands of a fast-paced, client-responsive environment where urgency and precision are both expected.
- Evening and weekend availability may be required to support owner needs, operational events, or time-sensitive coordination.
- Valid driver’s license required.
How You Engage
- Maintains composure and professionalism in high-pressure situations, bringing a calm and solutions-oriented presence to every interaction.
- Communicates directly and with care, adapting tone and format to the audience - whether an aircraft owner, an internal operations team, or senior leadership.
- Receives and acts on feedback with openness and maturity, using it as a tool for continuous improvement rather than a source of friction.
- Builds trust through consistency, discretion, and follow-through - especially with clients who expect nothing less than excellence.
- Demonstrates cultural alignment with Jet Access values in every interaction, showing up as a genuine ambassador for what this company stands for.
What the Days Look Like
- Standard schedule is Monday through Friday, in-office, with flexibility expected based on owner needs and operational rhythms.
- Evening and weekend availability is required periodically for owner events, urgent coordination, and time-sensitive service needs.
- Participates in Level 10 Meetings, team huddles, and cross-functional standups as required to stay aligned and drive accountability.
- Manages a dynamic workload across multiple owner accounts simultaneously, staying ahead of deadlines, deliverables, and owner commitments.
- Holds a high standard for follow-through - when a commitment is made to an owner or a colleague, it is kept.
What Sets You Apart
- Experience in Part 135 charter operations, aircraft management, or private aviation services.
- Familiarity with FAA Part 91/135 regulatory requirements and aircraft ownership structures.
- Previous experience serving ultra-high-net-worth clients in aviation or a comparable luxury service environment.
- Advanced analytical capability with the ability to interpret and communicate both operational and financial data.
- Skilled in conflict resolution and de-escalation, with a track record of maintaining positive relationships under pressure.
Equal Opportunity Statement
Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
