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Insurance Compliance Analyst, Regulatory

Tokio Marine HCC
Carmel, IN

Quick Apply

Job Details

Full-time

Benefits

Wellness program
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Parental leave
401(k) 6% Match
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Microsoft Excel
Regulatory compliance
Compliance audits & assessments
Corrective and preventive actions (CAPA)
Regulatory legal research
Policy & process development
Insurance regulation
Contracts
Insurance law
Insurance compliance report preparation
Productivity software
Risk assessment software

Full Job Description

At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change.

We are proud to be named as a Top Workplace Winner for the past three years by IndyStar! Our renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment.

This is a hybrid position (3 days in office), must be able to come into the Carmel, IN office

Key Responsibilities:

The Insurance Compliance A nalyst, Regulatory is responsible for ensuring compliance with insurance and business practice regulatory requirements related to WorldTrips insurance products, including complaint response and management, contract support, product creation/filing, and advertising marketing review. Assists with monitoring regulations, auditing business processes, and provides general assistance to the WorldTrips Compliance department and business unit personnel as needed.

Monitor and track state insurance laws, regulations, DOI bulletins, and regulatory guidance to ensure awareness of changes impacting complaint handling, consumer protection, and contractual obligations
Assist with intake, tracking, investigation, and response to Department of Insurance (DOI) and Better Business Bureau (BBB) complaints in accordance with regulatory timelines and internal procedures
Coordinate with internal business units (Claims, Underwriting, Quality Assurance, and Customer Service) to gather facts, documentation, and responses related to regulatory and consumer complaints, and legal inquiries
Draft, review, and submit accurate and timely complaint responses to regulators and consumer agencies, ensuring consistency with policy terms, regulatory requirements, and company position
Maintain and update complaint tracking systems, logs, and supporting documentation to ensure audit readiness and regulatory transparency
Identify, document, and escalate complaint trends, root causes, and potential regulatory risks, recommending corrective actions or process improvements, in conjunction with the Claims and QA teams
Track and assist with remediation of complaint-related findings, regulatory issues, and corrective action plans
Support the development, maintenance, and execution of complaint handling policies, procedures, and controls
Assist with the review and administration of WorldTrips contracts, agreements, and third-party arrangements to ensure alignment with regulatory, internal, and TMHCC Corporate requirements
Partner with Legal and Compliance leadership to ensure contracts, litigation matters, consumer-facing materials comply with applicable insurance laws and consumer protection standards
Conduct OFAC scanning
Manage Compliance related projects
Assist with the review and approval of product forms, endorsements, customer-facing content and marketing content to ensure accuracy, consistency, and adherence with business process and regulatory requirements
Identify, document, and escalate compliance gaps, deficiencies, or risks recommending corrective actions
Support regulatory examinations, internal audits, and market conduct reviews by preparing complaint files, summaries, and response materials
Participate in compliance training and awareness initiatives related to compliance obligations
Prepare compliance reports, metrics, and dashboards for management review

Skills and Experience Needed:

Bachelors degree in a related field, or the equivalent education and /or experience
Experience working with Insurance Products, Travel and Medical insurance preferred
Familiarity with insurance regulatory bodies, state Departments of Insurance, and market conduct examination processes.
Possess and have ability to apply knowledge of principles, practices, and procedures
Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

What We Offer

Hybrid Schedule, 2 days work from home and 3 days in office (fully remote work not available)
Strong learning culture with ongoing development opportunities
Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
Basic life and disability insurance
401(k) plan with 6% company match
20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
Paid parental leave
Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
Student loan matching program

If you are a motivated professional with the skills and experience to succeed in this role, we encourage you to apply and join our team. Join a team where your success is our priority!

WorldTrips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report.

As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law.

#LI-KP1

#Hybrid

Ability to Commute:

Carmel, IN (Required)

Work Location: In person

Quick Apply

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