Top 55 Help desk technician Jobs in Iowa

Managed Services Help Desk Technician
Hub Orion —Iowa
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
7d
Deskside Support Technician
Pomeroy —Des Moines, IA
- $24 an hour
- Full-time
- Office
- Windows
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Help Desk Technician
Iowa Digestive Disease Center —Clive, IA
- Full-time
- HIPAA
- Windows
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
4d
IT Support Desk Technician
The 20 —Cedar Rapids, IA
- Full-time
- Ability to sit for extended periods
- 1 year
- Ability to stand for extended periods
- Health savings account
- Health insurance
Quick Apply
Computer Technician
Musco Sports Lighting —Oskaloosa, IA
- Full-time
- Presentation skills
- Communication skills
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Part Time - IT Technician I
TeachIowa —Mason City, IA
- $19.13 an hour
- Part-time
- Entry level
Systems Technician II
Grand Falls Casino & Golf Resort —Larchwood, IA
- Full-time
- Mid-level
- Mentoring
Help Desk Technician
Winsor Consulting Group LLC —Iowa City, IA
- Full-time
- Computer science
- Computer Science
- Windows
Quick Apply
Network Operations Center Technician
HII —Des Moines, IA
- $60,463 - $72,000 a year
- Email
- Customer service
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
4d
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
IT Support Tech
Mister Car Wash —Des Moines, IA
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
22h
Data Center Technician
Hashmi Sales Corporation —Council Bluffs, IA
- $22.00 - $23.58 an hour
- Contract
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Professional development assistance
Quick Apply
1d
Field Service Technician I
Technical Safety Services —Des Moines, IA
- $18 - $24 an hour
- Full-time
- Background check
- Clean driving record
- Basic math
- Paid holidays
- Health insurance
Power Generation Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Supervisor Network Engineer
Transamerica —Cedar Rapids, IA
- $109,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
Automotive Service Advisor/Writer
McGrath Family of Dealerships —Cedar Rapids, IA
- $50,000 - $120,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Dental insurance
- Paid time off
Quick Apply
1d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Des Moines, IA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Maintenance
Extended Stay America —Des Moines, IA
- $18 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply

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Managed Services Help Desk Technician

Hub Orion
Iowa

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
7 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Happy hour
Paid time off
Parental leave
Vision insurance

Qualifications

Desktop computer repair
Research
Printer (troubleshooting support)
Software installation
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
IP networking
Desktop administration
Peripheral hardware support

Full Job Description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Greystone Technology, a New Charter Company, is a people-driven IT organization looking for creative, self-accountable professionals.

We’re looking for curious, driven people who want to do meaningful, challenging, and rewarding work. If you’re ready to learn, grow, solve problems, and bring your full self to the table, we’d love to meet you.

We don’t just solve technical issues. We focus on understanding the real problem first. That means asking questions, listening, and taking a thoughtful, consultative approach instead of jumping straight to solutions.

If you think differently, solve problems creatively, and enjoy working with people, you’ll find success in here.

At Greystone, a New Charter Company, we are seeking a Technical Engineer 1 (in other companies this person could hold the title of IT Support Specialist, Help Desk Technician, Desktop Support Technician) to provide responsive front-line technical support and resolve day-to-day technology issues for our Managed Services clients.

This is a remote position open to candidates located within the United States.

Core Responsibilities

The Technical Engineer 1 is responsible for working within the Front Edge Support team to support the Managed Services teams. The objective of Front Edge Support is to resolve quick and basic technical user requests for our Managed Services clients. This includes, but isn’t limited to:

Support various clients by following the documented protocol for processing tickets, including answering calls, limiting time spent on tickets, and routing appropriately and within SLA
Resolve 50% or more support tickets worked and route misplaced Back Office tickets to the appropriate resources
Manage tickets and documentation consistent with processes in the Service Delivery Handbook
Answer incoming calls with enthusiasm and offer excellent phone presence and listening skills; return voicemails, as appropriate
Research technical issues with internal documentation system and other informational areas to resolve issues within time constraints
Translate complex technical issues into common language for clients
Maintain a calm and confident demeanor, even during times of stress (high ticket/call volumes)
Manage aspects of centralized tools including deployment, reporting and remediation
Identify operational issues as appropriate and collaborate to create tactical and strategic solutions
Collaborate with other teams to ensure an effortless experience for our clients

Required Skills, Experience, and Attributes

Ability to diagnose, troubleshoot, and resolve fundamental technical issues
e.g. password resets, break/fix, software installation and configuration, and printer issues
Ability to troubleshoot and support Microsoft platforms
e.g. M365, Active Directory, all current flavors of Windows
Fundamental understanding of basic networking principles, what they mean, and how they interact
e.g. TCPIP, DNS, DHCP, LAN/WAN
Ability to diagnose, troubleshoot, and resolve fundamental network issues
e.g. internet connectivity, firewalls, DNS, and VPN issues
Proficient in installing, diagnosing, and upkeep of peripheral devices
e.g. scanners, printers, and monitors issues
1 – 3 years’ experience in an IT help desk or desktop support environment
An empathetic approach to solving client problems
A positive, courteous demeanor
A passion for solving problems
Receptive to candid feedback
Curiosity about technology and motivation to learn independently

Preferred Skills, Experience, and Attributes

Understanding of standard IT Security practices
e.g. virus remediation, firewalls, and phishing issues
Understanding backup and disaster recovery concepts
Fundamental knowledge of Apple, Mac OS, and iOS troubleshooting experience a plus
Experience working with a Managed Service Provider or equivalent experience is a plus
Experience working in a ticketing management system is a plus
Professional confidence
An aptitude towards service
Ability to learn from experience
Ability to multitask or switch tasks based on context, urgency and priority

Some of the things our team members enjoy, include:

Competitive wages | The salary range is expected to start between $60,000-65,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
Maternal and paternal leave
Very generous paid time off program that is unique to the IT industry
Sustainable work-life balance and flexibility
Yearly work anniversary rewards
Fun company events, including chili cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more!

We’re looking for smart, highly skilled, passionate people to help us do something disruptive, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!

How to Apply

We review a high volume of applications, so help us understand what makes you a great add to our team. Please include a resume, a cover letter, and anything else that shows your interest in this specific role.

Tell us your story. Show us who you are. Bonus points if you include your salary expectations and what kind of cookies we should bake for your birthday.

Interview Process

We aim to keep our interview process transparent, respectful, and informative giving you a clear view of the role and our company while assessing how your skills and values match what we’re looking for. Here’s what to expect if your background aligns with the position:

Resume review
Short technical assessment (15 to 30 minutes)
Conversation with a recruiter about your goals and the role (15 to 30 minutes)
Technical discussion with team members on your experience, approach, and skill set (45 to 60 minutes)
Culture discussion with team members focused on collaboration, working style, and culture alignment (30 to 45 minutes)
One final conversation if needed for select roles, which may include a team or client site visit (30 to 45 minutes)
Final decision

We’ll keep you informed every step of the way. No ghosting.

Internal Applicants

Interested in another role at Greystone Technology? Review the guidelines and let your leader know before applying. Submit a brief cover letter outlining your interest, your accomplishments in your current role, and how you’d find success in your first 90 days to a year, no resume needed. Once you apply, our People team will be in touch. We’re excited about your growth here!

Not Sure You Check Every Box?

Apply anyway. If you’re strong in customer service and eager to learn, we’re open to teaching the technical pieces.

Greystone Technology, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Greystone recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Quick Apply

Refine Your Search

help desk technician jobs in iowa

Managed Services Help Desk Technician

Deskside Support Technician

IT Support Technician - Level 1

Help Desk Technician

IT Support Desk Technician

Computer Technician

Service Desk Analyst

Part Time - IT Technician I

Systems Technician II

Help Desk Technician

Network Operations Center Technician

Help Desk Technician

IT Support Tech

Data Center Technician

Field Service Technician I

Power Generation Support Specialist

Supervisor Network Engineer

Automotive Service Advisor/Writer

Now Hiring IT and Telecom Field Technicians

Maintenance

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We’re looking for smart, highly skilled, passionate people to help us do something disruptive, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!

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