Top 51 Helpdesk team Jobs in Iowa

Senior Helpdesk Specialist (Remote)
Neumo Holdings LLC —Decorah, IA
- Full-time
- Remote
- 5 years
- Data analysis skills
- Senior level
Quick Apply
Seasonal Helpdesk Analyst
Overland Sheepskin —Fairfield, IA
- $45,000 - $47,000 a year
- Temporary
- High school diploma or GED
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
5d
IT Help Desk Analyst
PALMER COLLEGE FOUNDATION —Davenport, IA
- Weekends as needed
- Classroom
- Computer science
- Computer Science
Quick Apply
Library Associate
Iowa Valley Community College District —Marshalltown, IA
- $15 an hour
- Customer service
- Writing skills
- Merchandising
Quick Apply
IT Systems Manager
LeClaire Manufacturing Co —Bettendorf, IA
- Weekends as needed
- Computer Science
- 5 years
- ERP systems
Quick Apply
Enterprise Architect
Berkley —Urbandale, IA
- $99,000 - $187,000 a year
- Full-time
- 6 years
- DevOps
- Research
- Profit sharing
- Health insurance
Software Developer
Berkley —Urbandale, IA
- Full-time
- Azure
- Computer Science
- System design
Microsoft Windows Field Deployment Technician
MKS2 Technologies —Iowa City, IA
- $45,000 - $48,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Clinic
Quick Apply
Field Service Technician – Trainee
Goetze Dental —Des Moines, IA
- $20 - $35 an hour
- Year round work
- Clean driving record
- Dental office
- High school diploma or GED
- Paid training
- Dental insurance
Quick Apply
Facilities Coordinator
Cushman & Wakefield —Cedar Rapids, IA
- $20.40 - $24.00 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
13d
IT Specialist
Prairie Ridge Integrated Behavioral Healthcare —Mason City, IA
- From $19.50 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Systems Analyst - Onsite 1.0 FTE
Waverly Health Center —Waverly, IA
- Full-time
- Computer Science
- Hospital
- English
3d
A/V Technician
Great River Resort & Casino —Davenport, IA
- $21.50 - $25.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid time off
Quick Apply
Sr. Microsoft Windows Field Deployment Technician
MKS2 Technologies —Des Moines, IA
- $65,000 - $70,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Office
Quick Apply
Minnesota Certified Residential Appraiser (Remote)
First American Staff Appraisals, LLC —Iowa
- Full-time
- Remote
- Writing skills
- Mid-level
- Residential
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Installation Field Engineer
MKS2 Technologies —Iowa City, IA
- $75,000 - $80,000 a year
- Computer science
- Computer Science
- Up to 50% travel
Quick Apply
Field Service Technician – Dental Equipment
Goetze Dental —Des Moines, IA
- $20 - $35 an hour
- Year round work
- Clean driving record
- Dental office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Technology Specialist and Service Relationship Manager
Grinnell College —Grinnell, IA
- $21.63 an hour
- Multiple hires
- 3 years
- University
- Associate's degree
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —West Des Moines, IA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
Quick Apply

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Senior Helpdesk Specialist (Remote)

Neumo Holdings LLC
Decorah, IA

Quick Apply

Job Details

Full-time

Qualifications

Ticketing system technical support

Full Job Description

Job Summary:

The position involves providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls, conducting expert triage, and efficiently managing the resolution of customer service tickets. Additionally, maintaining proactive communication with customers during outages and service activities is essential for ensuring a seamless support experience.

Duties and Responsibilities:

Possesses advanced knowledge of application architecture, including each application component and functionality, to effectively troubleshoot issues.
As tenured professionals and subject matter experts (SMEs), individuals are cross trained in a range of products within the Justice BU.
Monitors assignment group queues within the case management system, prioritizing and resolving tickets in a timely manner.
Conducts thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution to meet customer needs.
Ensures a comprehensive understanding of the full application functionality and expected performance to provide accurate support.
Actively contributes to the Knowledge Base, enhancing customer self-service capabilities and assisting fellow agents in resolving issues efficiently.
Collaborates with various groups such as Application Operations and Hosting Operations, especially in scenarios requiring multi-group coordination.
Handles diverse support tasks, including data analysis, script assistance, and configuration changes, to address specific customer concerns promptly.
Perform other duties as assigned.

Education and Experience:

Required experience with Court Case Management and Jury Software.
A minimum of 5-10 years of experience in Help Desk management is mandatory.

Knowledge, Skills, and Abilities:

Possesses a thorough understanding of Court and Jury software and associated processes.
Demonstrates exceptional communication skills to maintain professional and courteous interactions with end-users.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

helpdesk team jobs in iowa

Senior Helpdesk Specialist (Remote)

Seasonal Helpdesk Analyst

IT Help Desk Analyst

Library Associate

IT Systems Manager

Enterprise Architect

Software Developer

Microsoft Windows Field Deployment Technician

Field Service Technician – Trainee

Facilities Coordinator

IT Specialist

Systems Analyst - Onsite 1.0 FTE

A/V Technician

Sr. Microsoft Windows Field Deployment Technician

Minnesota Certified Residential Appraiser (Remote)

Senior Installation Field Engineer

Field Service Technician – Dental Equipment

Technology Specialist and Service Relationship Manager

Now Hiring IT and Telecom Field Technicians

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