Top 33 Support analyst ii Jobs in Iowa

Application Support Analyst II (Back Office Credit Union)
Jack Henry —Cedar Falls, IA
- $48,350 - $72,450 a year
- Extended hours
- Remote
- Research
- Mid-level
- 2 years
Application Support Analyst II
Jack Henry —Cedar Falls, IA
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
Technology Analyst
Iowa Primary Care Association —Des Moines, IA
- $72,000 - $80,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Analyst II
Security Benefit —Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Profit sharing
- Paid parental leave
Quick Apply
Temporary Worker, Information Technology (Business Analyst II)
EquiTrust Life Insurance Co. —West Des Moines, IA
- Temporary
- Hybrid work
- Computer Science
- Mid-level
- High school diploma or GED
- Life insurance
Quick Apply
Defined Benefit Calculation Automation Analyst I
Principal Financial Group —Des Moines, IA
- $55,800 - $187,200 a year
- Full-time
- Remote
- Mid-level
- Office
- 3 years
Deployment Support Operations Planner and Analyst
Booz Allen Hamilton —Johnston, IA
- $61,900 - $141,000 a year
- Full-time
- Office
- High school diploma or GED
- Travel
- Health insurance
- Flexible spending account
Systems Analyst II - CRM Administrator
Iowa State University —Iowa
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
2d
Investment Operations Business Analyst II
Security Benefit —Des Moines, IA
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Quick Apply
Non-Destructive Testing Quality Lead Analyst
Eaton —Davenport, IA
- $97,000 - $143,000 a year
- Background check
- Management
- 5 years
- Relocation assistance
- Retirement plan
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
11h
Software Developer II
Homesteaders Life Company —West Des Moines, IA
- $94,000 - $95,000 a year
- Hybrid work
- Azure
- Research
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
Security Operations Engineer (Incident Response)
ProCircular —North Liberty, IA
- Overtime
- Remote
- Computer science
- Computer Science
- English
Quick Apply
8h
Senior Managing Director I or II
Bankers Trust Company —Des Moines, IA
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Paid parental leave
- Health insurance
Senior Managing Director I or II
Bankers Trust —Des Moines, IA
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Paid parental leave
- Health insurance
Credit Underwriting Officer
Hills Bank —Hills, IA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Sr. Security Analyst - I.T.
Baker Group —Ankeny, IA
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
3d
Precision Maintenance Champion
Michael Foods Inc. —Britt, IA
- Weekends as needed
- Ability to walk for extended periods
- Engineering
- Mentoring
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Application Support Analyst II
Jack Henry —Cedar Falls, IA
This can include balancing online network transactions, testing of network specification edit, certification testing, training client, and troubleshooting card…
Application Support Analyst II (Back Office Credit Union)
Jack Henry —Cedar Falls, IA
Provides software support/guidance by answering questions on function, features and usage of software products.
$48,350 - $72,450 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Cloud Security Team Lead
Leidos —Whitehall, OH
Baseline Certification: Current DoD 8570 IAT Level II certification or higher (e.g., CompTIA Security+ CE, ISC2 SSCP, SANS GSEC, or equivalent).
$107,900 - $195,050 a year
1d
QUALITY ASSURANCE TESTER II
Palco —Columbus, OH
Hands-on experience with front-end test automation tools and frameworks; Playwright preferred. Strong critical thinking skills, including the ability to analyze…
10d

Show more jobs in cities nearby

I want to receive the latest job alert for support analyst ii in iowa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support analyst ii jobs near iowa

Security Analyst jobs in Ankeny, IA

Benefits Analyst jobs in Des Moines, IA

Maintenance Person jobs in Britt, IA

Senior Business Analyst jobs in West Des Moines, IA

Technology Analyst jobs in Des Moines, IA

Direct Support Professional jobs in Columbus, OH

Support Planner jobs in Minnesota

Family Support Specialist jobs in Chicago, IL

City Planner jobs in California

Support Planner jobs in Dorchester County, MD

Support Planner jobs in Saint Paul, MN

Support Planner jobs in Baltimore, MD

Data Analyst jobs in Philadelphia, PA

Financial Analyst jobs in Denton, TX

Senior Inventory Analyst jobs in Concord, NH

Policy Analyst jobs in Minneapolis, MN

Senior Inventory Analyst jobs in Chicago, IL

Senior Inventory Analyst jobs in Houston, TX

Security Analyst jobs in Boston, MA

Senior Inventory Analyst jobs in New York, NY

Application Support Analyst II (Back Office Credit Union)

Jack Henry -
Cedar Falls, IA

Apply Now

Job Details

Full-time
$48,350 - $72,450 a year

Qualifications

Customer communication

Full Job Description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Jack Henry is seeking a customer‑focused, solution-driven analyst to join our team of Application Support Analysts. This team provides white‑glove service to our Symitar Credit Union Solutions clients. We are looking for someone who brings a commitment to excellence, a strong customer‑centric mindset, and a self‑motivated approach to their work.

In this fast‑paced environment, you will deliver high‑quality software support by analyzing client issues, identifying root causes, and guiding customers toward effective resolutions. You will provide support by answering questions about product functionality, features, and best practices, while maintaining clear and consistent communication throughout each case. As a primary client-facing contact, you will manage incoming cases, address issues promptly, and ensure each customer receives exceptional support. This role blends your technical expertise, procedural understanding, and financial institution experience to support our credit union partners—helping strengthen the relationship between Jack Henry, the credit union, and ultimately its members.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Charlotte, NC; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $48,350- $72,450 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
Oversees system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
Provides software support/guidance by answering questions on function, features and usage of software products.
Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
Maintains effective communication with customer throughout entire project/case.
Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
Prepares training materials and documentation for customers and internal users.
Primary client facing contact that will coordinate resources from other teams to resolve client issues
Accurately assesses the customer's product issue or problem by verifying, investigating, pinpointing, and defining all of the aspects that need consideration.
Provides appropriate personnel a precise understanding, written and/or verbal, of user's issues when the problem needs to be escalated to a higher level.
Monitors incoming cases and emails and resolves in accordance within company guidelines
Participates in training programs to continuously improve product knowledge and service skills.
Works on special projects or research, as needed.
May perform other job duties as assigned.

What you’ll need to have:

A minimum of two years of experience working in a financial institution (bank or credit union).
Experience in consumer lending, commercial lending, or real estate lending is highly desired.
Strong troubleshooting skills with the ability to deliver exceptional customer service in a fast‑paced environment.
Ability to work holidays, weekends, and extended hours as business needs require.
Willingness to participate in an on‑call rotation.

What would be nice for you to have:

Experience with ACH, general ledger, ATM/debit/credit card operations, or deposit operations is preferred.
Familiarity with Jack Henry’s Symitar platform is also preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

#INDNonTech

Apply Now

Refine Your Search

support analyst ii jobs in iowa

Application Support Analyst II (Back Office Credit Union)

Application Support Analyst II

Technology Analyst

Analyst II

Temporary Worker, Information Technology (Business Analyst II)

Defined Benefit Calculation Automation Analyst I

Deployment Support Operations Planner and Analyst

Systems Analyst II - CRM Administrator

Investment Operations Business Analyst II

Non-Destructive Testing Quality Lead Analyst

Service Desk Technician II

Software Developer II

Security Operations Engineer (Incident Response)

Senior Managing Director I or II

Senior Managing Director I or II

Credit Underwriting Officer

Sr. Security Analyst - I.T.

Precision Maintenance Champion

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for support analyst ii in iowa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected