Top 42 Of hotel operations Jobs in Irvine, Ca

Guest Relations Manager
Marriott Newport Coast Villas —Newport Coast, CA
- $72,000 - $82,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Relocation assistance
Quick Apply
Hotel Corporate Regional Director of Operations
Kamla Hotels —Cerritos, CA
- $140,000 - $150,000 a year
- Full-time
- Sales
- Computer literacy
- 3 years
- Health insurance
- Dental insurance
Quick Apply
15h
Operations Manager
Marriott International, Inc —Irvine, CA
- $28.37 - $36.54 an hour
- Full-time
- Mid-level
- Residential
- Hotel
14h
Assistant Manager - Room Operations
Marriott International, Inc —Anaheim, CA
- $28.35 - $31.25 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
3d
Director of Event Operations
Marriott International, Inc —Newport Beach, CA
- $106,000 - $139,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
OPERATIONS MANAGER
COURTYARD - SANTA ANA —Santa Ana, CA
- $72,000 - $78,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Opportunities for advancement
Quick Apply
Guest Experience Specialist (Front Desk)
Residence Inn by Marriott —Tustin, CA
- Overtime
- Ability to walk for extended periods
- Residential
- Hotel
- Paid sick time
Quick Apply
Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $26.78 an hour
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Assistant Room Operations Manager (NE) Front Office
Marriott International, Inc —Irvine, CA
- $28.35 - $31.25 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
8d
Rooms Controller
The Westin Anaheim Resort —Anaheim, CA
- $27.84 - $28.84 an hour
- Weekends as needed
- Spanish
- Inventory management
- Ability to walk for extended periods
Quick Apply
14d
Storeroom Clerk (Full-Time) - Waldorf Astoria Monarch Beach Resort and Club
Hilton —Dana Point, CA
- $23 an hour
- Full-time
- Entry level
- Resort
- Paid parental leave
- Employee stock purchase plan
ASSISTANT GENERAL MANAGER - A&G
Twenty Four Seven Hotels —Anaheim, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Sales
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Rooms Operations Supervisor
AC Hotel Irvine by Marriott —Irvine, CA
- From $21 an hour
- Weekends as needed
- Background check
- Spanish
- English
- Free parking
- Health insurance
Quick Apply
Front Desk Agent (Full Time)
Hilton Garden Inn Irvine Spectrum —Lake Forest, CA
- $20 - $22 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
General Manager
Springhill Suites Buena Park —Buena Park, CA
- $85,000 - $100,000 a year
- Full-time
- Hotel
- Mentoring
- Front desk
- Health insurance
- Dental insurance
Quick Apply
Director of Rooms ("Director/a de Cuartos")
Hotel Lulu —Anaheim, CA
- $80,000 - $82,500 a year
- Full-time
- Inventory management
- Computer literacy
- Writing skills
Quick Apply
3d
Assistant Food and Beverage Operations Manager
Marriott International, Inc —Dana Point, CA
- $28.85 - $35.10 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Regional Director of Operations
Sagemont Hotels —Irvine, CA
- $105,000 - $140,000 a year
- Full-time
- 7 years
- Hotel
- Analysis skills
Housekeeping Manager
AC Hotel Irvine by Marriott —Irvine, CA
- $71,000 - $75,000 a year
- Weekends as needed
- Background check
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician (Hotel)
Sheraton Garden Grove - Anaheim South —Garden Grove, CA
- $19 - $22 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Maintenance
- Health insurance
- Dental insurance
Quick Apply

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Guest Relations Manager

Marriott Newport Coast Villas
Newport Coast, CA

Quick Apply

Job Details

Full-time
$72,000 - $82,000 a year

Benefits

Health savings account
Relocation assistance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Resort experience
Driving
Receptionist experience within hospitality industry

Full Job Description

Pay Range: $72,000-$82,000 + Bonus Eligible

This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.

Relocation Assistance is Available

Driving is required for this position; screening will be required.

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

Supports implementation of the customer recognition/service program, communicating and ensuring the process.
Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
Sends copy of MOD report to all departments on a daily basis.
Ensures compliance with all policies, standards and procedures.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Maintains high visibility in public areas during peak times.
Provides immediate assistance to guests as requested.
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Records guest issues in the guest response tracking system.
Reviews comment cards and guest satisfaction results with employees.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains a bold working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Communicates any variations to the established norms to the appropriate department in a timely manner.
Participates as needed in the investigation of employee and guest accidents.
Performs Front Desk duties in high demand times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $72,000.00 - $82,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Resort Front Office Management: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

of hotel operations jobs in irvine, ca

Guest Relations Manager

Hotel Corporate Regional Director of Operations

Operations Manager

Assistant Manager - Room Operations

Director of Event Operations

OPERATIONS MANAGER

Guest Experience Specialist (Front Desk)

Front Desk Agent

Assistant Room Operations Manager (NE) Front Office

Rooms Controller

Storeroom Clerk (Full-Time) - Waldorf Astoria Monarch Beach Resort and Club

ASSISTANT GENERAL MANAGER - A&G

Rooms Operations Supervisor

Front Desk Agent (Full Time)

General Manager

Director of Rooms ("Director/a de Cuartos")

Assistant Food and Beverage Operations Manager

Regional Director of Operations

Housekeeping Manager

Maintenance Technician (Hotel)

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