Overview:
As a Staff Accountant - Franchise Billing at Ream Franchise Group, you will be responsible for managing all aspects of franchise fee billing, payment processing, and collections across multiple franchise locations. This role requires exceptional attention to detail, advanced organizational skills, and the ability to manage complex multi-system workflows. You will serve as one of the primary points of contact for franchisee billing matters and play a crucial role in maintaining accurate financial records across our franchise system.
Key Responsibilities:Accounts Receivable
Customer Record Management:
● Create and maintain 250+ customer records across multiple billing platforms
● Set up and manage ACH payment authorizations and credit card payment methods
● Configure payment thresholds and auto-payment settings
● Update customer information for ownership transfers, ensuring historical records are maintained
● Monitor and maintain accurate franchisee information in cross-departmental databases
Invoice Generation & Processing:
● Generate and manage 8+ different types of franchise fee invoices including one-time fees, monthly recurring fees, calculated percentage-based fees, and compliance assessments
● Process invoices across three separate billing accounts with distinct fee categories
● Ensure accurate and timely invoice delivery according to franchise agreements
Recurring Invoice Management:
● Set up and maintain recurring invoice schedules based on multiple billing cycles
● Perform regular maintenance updates to recurring billing schedules
● Manage concurrent billing cycles across different fee types and franchise locations
Revenue Calculation & Reporting:
● Extract monthly revenue reports from payment processing systems
● Calculate percentage-based fees from revenue data with appropriate adjustments
● Account for various payment methods and revenue streams not captured in primary systems
● Maintain detailed calculation tracking and documentation
Collections & Payment Resolution:
● Monitor customer accounts for overdue payments using aging reports
● Process incoming payments via multiple payment methods
● Troubleshoot failed payment attempts and execute resolution protocols
● Manage collection escalation process involving appropriate stakeholders
● Update payment status in project management systems
● Master billing platform understanding to ensure
Payment Reconciliation:
● Review detailed payment transfer and invoice reports
● Allocate partial payments and resolve payment discrepancies
● Document complex transactions for future reference
● Perform monthly reconciliations of accounts receivable across all billing accounts
● Conduct quarterly or as-needed audits of customer records for all billing locations in network
Accounts Payable:
● Review and verify invoices for accuracy, completeness, and compliance with company policies
● Obtain proper authorization and coding for invoices before processing for payment
● Submit vendor invoices for payment via check, ACH, or wire transfer
● Reconcile vendor statements and resolve discrepancies
● Respond to vendor inquiries regarding payment status
● Maintain accurate records of all accounts payable transactions
● Assist with month-end close activities including accruals and reconciliations
General Responsibilities:
● Prepare and distribute bi-weekly and monthly accounts receivable aging reports to leadership
● Complete monthly accounting system reconciliations within established deadlines
● Maintain organized documentation following company file management protocols
● Assist with financial audits by providing supporting documentation
● Collaborate with cross-functional teams including Operations, Quality Assurance, and Training
● Interface with franchisees on billing inquiries, payment method changes, and payment arrangements
● Document all billing-related communications and decisions
● Stay current on franchise billing regulations and best practices
● Assist in managing department inbox and personal work email
Desirable Skills & Competencies:
Technical Proficiency:
● Experience with online billing and payment platforms (Bill.com experience highly preferred)
● Proficiency in accounting software with ability to reconcile complex multi-account structures
● Comfortable navigating and managing data in project management platforms
● Intermediate /or/ Proficient Microsoft Excel skills for calculations, tracking, and reporting including pivot tables
● Ability to extract and manipulate data from multiple software systems
● Experience with cloud-based file organization and document management
● Proficiency in creating pivot tables and using Excel to accurately compare and provide summary analysis of data set discrepancies
● Experience with G-Suite and Gmail for email management and collaboration
Process & Systems Management:
● Ability to manage multiple billing systems simultaneously with different account structures
● Strong capability to follow detailed procedures and maintain process consistency
● Experience setting up and maintaining automated recurring billing schedules
● Skill in managing multiple billing cycles (weekly, bimonthly, monthly) concurrently
Analytical & Calculation Skills:
● Proficiency in calculating percentage-based fees from revenue data
● Ability to identify and apply revenue adjustments from various sources
● Strong reconciliation skills to match payments to invoices across multiple accounts
● Capability to analyze payment failures and determine appropriate resolution paths
Communication & Relationship Management:
● Professional written communication for franchisee correspondence
● Ability to explain complex billing situations clearly to non-financial stakeholders
● Experience managing escalation procedures with appropriate stakeholder involvement
● Comfort communicating with leadership regarding collection matters and outstanding balances
Organizational Excellence:
● Exceptional attention to detail when managing numerous franchise location accounts
● Strong ability to prioritize competing deadlines across multiple monthly schedules
● Meticulous record-keeping for audit trail and historical reference
● Ability to track and manage special payment arrangements
Problem-Solving:
● Resourcefulness in troubleshooting payment processing issues
● Ability to research and resolve discrepancies independently
● Critical thinking to handle unique situations requiring judgment and discretion
Qualifications:
● Bachelor's degree in Accounting, Finance, or work experience in related field preferred
● Proven experience in accounts receivable and accounts payable roles with high-volume transaction processing
● Strong understanding of accounting principles and practices
● Proficiency in accounting software (e.g., QuickBooks Online) and Microsoft Office suite, particularly Excel
● Experience using Bill.com is preferred but not required
● Excellent communication skills, both written and verbal - i.e. specificity and ability to close the loop with status updates, etc.
● Ability to work independently and prioritize tasks effectively in a fast-paced environment
● Attention to detail and accuracy in data entry and record-keeping
● Strong analytical and problem-solving skills
● Ability to maintain confidentiality and handle sensitive information with discretion
● Teachable and receptive to feedback for best of the team and company processes
Education & Work Experience:
● Associates Degree in Accounting or equivalent -
● 3 - 5 years of recent related accounting experience
Work Environment / Physical Requirements:
● Office environment, heavy computer use, sitting
● Position is remote or hybrid
Compensation & Benefits:We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $60,000 - $70,000. Additional benefits, such as health & wellness, discretionary performance bonuses, friends and family discount for products & services, holidays, paid time off, etc. may also be offered in accordance with our plans
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you a graduate of Accounting, Finance, or work experience in related field?
- Do you have experience in handling accounts receivable and accounts payable roles with high-volume transaction processing?
- Are you proficient in accounting software (e.g., QuickBooks Online) and Microsoft Office suite, particularly Excel?
- Do you have proficiency and hands-on experience using QuickBooks, as it is now an absolute requirement for this role?
Experience:
- Accounting: 7 years (Required)
Work Location: Remote
