Top 1 Accelerated path to management Jobs in Irvine Ca

Desktop Support Technician/Lead
Global Path Resources —Newport Beach, CA
- $26 - $36 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d

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Desktop Support Technician/Lead

Global Path Resources
Newport Beach, CA

Quick Apply

Job Details

Contract
$26 - $36 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Authentication
Customer communication
Biometric systems
Smartphone (troubleshooting support)
iOS
In-person customer service
Windows
Incident Escalation
High school diploma or GED
Attention to detail
Desktop (troubleshooting support)
Issue tracking
Resolving technical support tickets
Desktop administration
Escalation handling
Mobile devices

Full Job Description

Job Responsibilities:
-Provide white-glove, in-person and/or virtual support for Microsoft passkey and WHfB enrollment.
-Guide users through approved mobile and Windows enrollment workflows, including authentication prompts, device settings, biometric setup, PIN setup, QR codes, browser workflows, and related steps.
-Provide professional, patient support and adapt communication based on the user’s role, technical comfort, and time constraints.
-Support personal and corporate-issued mobile devices and Hoag-supported Windows workstations using approved procedures.
-Verify successful passkey and WHfB enrollment and confirm authentication is functioning as expected.
-Proactively engage employees requiring assistance across assigned hospitals, clinics, departments, kiosks, and enrollment stations.
-Troubleshoot common passkey, WHfB, mobile-device, and enrollment issues using approved procedures and knowledge resources.
-Escalate issues outside documented Level 1 procedures to the assigned Level 2 Cohort Lead.
-Accurately update Smartsheet with enrollment status, exceptions, follow-up needs, and escalation details.
-Follow up on incomplete enrollment activities as directed and reinforce approved change-management messaging.
-Follow Hoag security, privacy, workplace, and patient-care requirements.
-Adapt to changing schedules, locations, assignments, and priorities, and follow direction from the assigned Level 2 Cohort Lead, Cybersecurity Project Manager, or designated project leadership.

Skills:

Required Skills & Experience:
-Experience in customer service, helpdesk, field support, healthcare support, hospitality, retail technology support, or another highly customer-facing environment.
-Excellent communication, interpersonal, and customer-service skills.
-Strong familiarity with iOS and Android smartphones and mobile-device navigation.
-Comfortable working with Windows workstations and guiding users through Windows-based setup processes.
-Comfortable supporting mobile authentication, passkey enrollment, WHfB enrollment, biometric authentication, PIN setup, device settings, QR codes, and browser workflows.
-Ability to provide patient, step-by-step assistance to users with varying technical abilities.
-Strong attention to detail; ability to follow procedures and accurately document activities.
-Calm and professional when assisting frustrated, resistant, busy, or time-constrained users.
-Ability to recognize when an issue falls outside Level 1 procedures and requires escalation.
-Flexible, dependable, organized, and comfortable working independently or as part of a team in fast-paced healthcare environments.
-Ability to work flexible schedules, including days, evenings, nights, and weekends.
Preferred Qualifications
-Familiarity with Smartsheet or similar work-management tools.
-Experience supporting healthcare employees, physicians, executives, or other high-touch populations.
-Experience supporting MFA, passkeys, WHfB, device enrollment, or large-scale technology adoption initiatives.
-Familiarity with Microsoft 365 or Microsoft authentication technologies.

Preferred Skills & Experience:
-N/A

Education:

Required Education:
-HS Diploma or GED.

Pay: $26.00 - $36.00 per hour

Expected hours: 30.0 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance

Education:

High school or equivalent (Required)

Ability to Commute:

Newport Beach, CA 92659 (Required)

Work Location: In person

Quick Apply

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accelerated path to management jobs in irvine ca

Desktop Support Technician/Lead

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